2010 BUICK LACROSSE emergency towing

Vehicle Care 9-21
If No Steam Is Coming From
The Engine Compartment
If an engine overheat warning is
displayed but no steam can be seen
or heard, the problem might not be
too serious. Sometimes the engine
can get a little too hot when the
vehicle:
.Climbing a long hill on a hot day.
.Stopping after high-speed
driving.
.Idling for long periods in traffic.
.Towing a trailer.
If the overheat warning displays with
no sign of steam:
1. Turn the air conditioning off.
2. Turn the heater on to the highest temperature and to the highest
fan speed. Open the windows as
necessary. 3. In heavy traffic, let the engine
idle in N (Neutral) while stopped.
If it is safe to do so, pull off the
road, shift to P (Park) or
N (Neutral) and let the
engine idle.
If the temperature overheat gage is
no longer in the overheat zone or an
overheat warning no longer
displays, the vehicle can be driven.
Continue to drive the vehicle slow
for about 10 minutes. Keep a safe
vehicle distance from the vehicle in
front. If the warning does not come
back on, continue to drive normally.
If the warning continues, pull over,
stop, and park the vehicle
right away.
If there is no sign of steam, idle the
engine for three minutes while
parked. If the warning is still
displayed, turn off the engine until it
cools down. Also, see “Overheated
Engine Protection Operating Mode”
later in this section.
Overheated Engine
Protection
Operating Mode
This emergency operating mode
allows the vehicle to be driven to a
safe place in an emergency
situation. If an overheated engine
condition exists, an overheat
protection mode which alternates
firing groups of cylinders helps
prevent engine damage. In this
mode, there is significant loss in
power and engine performance. The
engine coolant temperature warning
light comes on the instrument panel,
to indicate the vehicle has entered
overheated engine protection
operating mode. The temperature
gage also indicates an overheat
condition exists. Driving
extended km (miles) and/or towing a
trailer in the overheat protection
mode should be avoided.

Customer Information 12-7
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service:Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identification before this service
is given.
.Emergency Tow From a Public
Road or Highway: Tow to
the nearest Buick dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in
sand, mud, or snow.
.Flat Tire Change: Service is
provided to change a flat tire
with the spare tire. The spare
tire, if equipped, must be in good
condition and properly inflated.
It is the owner's responsibility for
the repair or replacement of the
tire if it is not covered by the
warranty.
.Battery Jump Start: Service is
provided to jump start a dead
battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
six request limit per year.
Additional travel information
is also available. Allow
three weeks for delivery.

Customer Information 12-11
any vehicle failure related to such
parts are not covered by that
warranty.
Repair Facility
We recommend that you choose a
collision repair facility that meets
your needs before you ever need
collision repairs. Your dealer/retailer
may have a collision repair center
with GM-trained technicians and
state of the art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring Your Vehicle
Protect your investment in your GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to your GM
vehicle by limiting compensation for
damage repairs by usingaftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you assure your
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If your vehicle is leased, the leasing
company may require you to have
insurance that assures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read your lease carefully, as
you may be charged at the end of
your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
What
Will You See After an Airbag
Inflates? on page 2‑30.
Gather the following information:
.Driver's name, address, phone
number
.Driver's license number
.Owner's name, address, phone
number
.Vehicle license plate
.Vehicle make, model and
model year
.Vehicle Identification
Number (VIN)
.Insurance company and policy
number
.General description of the
damage to the other vehicle