2010 BUICK LACROSSE phone

12-6 Customer Information
General Motors of Canada also
has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for
details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles, call
1-800-252-1112; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number
.Telephone number of your
location
.Location of the vehicle
.Model, year, color, and license
plate number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to 5 years/
160 000 km (100,000 miles),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Buick and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification.
Buick and General Motors of
Canada Limited reserve the right
to limit services or payment to an
owner or driver if they decide the
claims are made too often, or
the same type of claim is made
many times.

Customer Information 12-11
any vehicle failure related to such
parts are not covered by that
warranty.
Repair Facility
We recommend that you choose a
collision repair facility that meets
your needs before you ever need
collision repairs. Your dealer/retailer
may have a collision repair center
with GM-trained technicians and
state of the art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring Your Vehicle
Protect your investment in your GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to your GM
vehicle by limiting compensation for
damage repairs by usingaftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you assure your
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If your vehicle is leased, the leasing
company may require you to have
insurance that assures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read your lease carefully, as
you may be charged at the end of
your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
What
Will You See After an Airbag
Inflates? on page 2‑30.
Gather the following information:
.Driver's name, address, phone
number
.Driver's license number
.Owner's name, address, phone
number
.Vehicle license plate
.Vehicle make, model and
model year
.Vehicle Identification
Number (VIN)
.Insurance company and policy
number
.General description of the
damage to the other vehicle

12-12 Customer Information
Choose a reputable repair facility
that uses quality replacement parts.
See“Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See After an Airbag
Inflates? on page 2‑30.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility of
choice, take your vehicle there,
or have it towed there. Specify to
the facility that any required
replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
your GM vehicle warranty. Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
your repair professional, and insist
on Genuine GM parts. Remember if
your vehicle is leased you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as cost stays within reasonable
limits.
Service Publications
Ordering Information
Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Buick, the letter
should be addressed to:
United States
—Customer
Assistance
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands
1-800-496-9994

Customer Information 12-13
Canada—Customer
Assistance
General Motors of Canada Limited
Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas —Customer
Assistance
Please contact the local General
Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands) —Customer
Assistance
General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.

12-16 Customer Information
GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms
and Conditions for information on
data collection and use. See also
OnStar
®Systemon page 4‑43in
this manual for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and
for deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
Rules and with RSS-210/211 of
Industry and Science Canada.
Operation is subject to the following
two conditions:
1. The device may not cause interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

INDEX i-3
Climate Control SystemsAutomatic . . . . . . . . . . . . . . . . . . . . . . 7-1
Dual Automatic . . . . . . . . . . . . . . . . 7-4
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Cluster, IP . . . . . . . . . . . . . . . . . . . . . 4-13
Collision Damage Repair . . . . . 12-10
Compact Spare Tire . . . . . . . . . . . 9-74
Compass . . . . . . . . . . . . . . . . . . . . . . . 4-8
Compass Messages . . . . . . . . . . . 4-33
Control of a Vehicle . . . . . . . . . . . . . 8-4
Convenience Net . . . . . . . . . . . . . . . 3-2
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 9-18
Engine Temperature Gage . . . . 4-15
Cooling System . . . . . . . . . . . . . . . . 9-17 Engine Messages . . . . . . . . . . . . 4-34
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . 12-8
Cruise Control . . . . . . . . . . . . . . . . . 8-37 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Messages . . . . . . . . . . . . . . . . . . . . 4-34
Cupholders . . . . . . . . . . . . . . . . . . . . . 3-1 Customer Assistance . . . . . . . . . . 12-4
Offices . . . . . . . . . . . . . . . . . . . . . . . . 12-3
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 12-4
Customer Information Service PublicationsOrdering Information . . . . . . 12-12
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 12-1
D
Damage Repair, Collision . . . . . 12-10
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 12-15
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 5-2
Defensive Driving . . . . . . . . . . . . . . . 8-3
Devices, Auxiliary . . . . . . . 6-28, 6-31
Displays
Head-Up . . . . . . . . . . . . . . . . . . . . . . 4-28
Dome Lamps . . . . . . . . . . . . . . . . . . . 5-5 Door
Ajar Messages . . . . . . . . . . . . . . . 4-34
Locks . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Power Locks . . . . . . . . . . . . . . . . . . 1-10
Drive Systems All-Wheel Drive . . . . . . . . . . . . . . . 8-30
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . 4-25
Driving Better Fuel Economy . . . . . . . . . . 8-2
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 8-54
Defensive . . . . . . . . . . . . . . . . . . . . . . 8-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Highway Hypnosis . . . . . . . . . . . . . 8-8
Hill and Mountain Roads . . . . . . . 8-9
If the Vehicle is Stuck . . . . . . . . . 8-11
Loss of Control . . . . . . . . . . . . . . . . 8-7
Off-Road Recovery . . . . . . . . . . . . 8-6
Vehicle Load Limits . . . . . . . . . . . 8-12
Winter . . . . . . . . . . . . . . . . . . . . . . . . . 8-9

i-8 INDEX
O
Object Detection, Side BlindZone Alert (SBZA) . . . . . . . . . . . 8-43
Odometer . . . . . . . . . . . . . . . . . . . . . . 4-14
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . . 8-6
Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . 9-11
Engine Oil Life System . . . . . . . 9-13
Messages . . . . . . . . . . . . . . . . . . . . 4-35
Pressure Light . . . . . . . . . . . . . . . . 4-23
Older Children, Restraints . . . . . 2-40
Online Owner Center . . . . . . . . . . 12-4
OnStar
®System . . . . . . . . . . . . . . . 4-43
Operation, Infotainment System . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Overheated Engine Protection Operating Mode . . . 9-21
Overheating, Engine . . . . . . . . . . . 9-20
Overview, Infotainment System . . . . . . . . . . . . . . . . . . . . 6-3, 6-5
P
ParkShifting Into . . . . . . . . . . . . . . . . . . . 8-23
Shifting Out of . . . . . . . . . . . . . . . . 8-25
Park Tilt Mirrors . . . . . . . . . . . . . . . . 1-16
Parking Assist, Ultrasonic . . . . . . . . . . . . . 8-40
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 8-32
Brake and P (Park)
Mechanism Check . . . . . . . . . . 9-28
Over Things That Burn . . . . . . . 8-25
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . 4-16
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Passenger Sensing System . . . 2-32
Perchlorate Materials
Requirements, California . . . . . . 9-3
Phone Bluetooth . . . 6-42, 6-43, 6-46, 6-57
Power Door Locks . . . . . . . . . . . . . . . . . . . 1-10
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Protection, Battery . . . . . . . . . . . . . 5-7
Retained Accessory (RAP) . . . 8-20 Power (cont.)
Seat Adjustment . . . . . . . . . . . . . . . 2-4
Steering Fluid . . . . . . . . . . . . . . . . . 9-22
Windows . . . . . . . . . . . . . . . . . . . . . 1-17
Pregnancy, Using Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Privacy Radio FrequencyIdentification (RFID) . . . . . . . 12-16
Program Courtesy Transportation . . . . . . 12-8
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . . . 9-2
R
Radio FrequencyIdentification (RFID) . . . . . . . . 12-16
Statement . . . . . . . . . . . . . . . . . . 12-16
Radios AM-FM Radio . . . . . . . . . . . . . . . . . 6-12
CD/DVD Player . . . . . . . . . . . . . . . 6-22
Reception . . . . . . . . . . . . . . . . . . . . 6-18
Satellite . . . . . . . . . . . . . . . . . . . . . . . 6-14

i-10 INDEX
Seats (cont.)Heated Front . . . . . . . . . . . . . . . . . . 2-8
Lumbar Adjustment, Front . . . . . 2-5
Power Adjustment, Front . . . . . . 2-4
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Reclining Seatbacks . . . . . . . . . . . 2-6
Securing Child Restraints . . . . . . . . . . . . . . 2-55, 2-57
Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 1-13
Selective Ride Control . . . . . . . . . 8-36
Service Accessories and
Modifications . . . . . . . . . . . . . . . . . 9-3
Doing Your Own Work . . . . . . . . . 9-4
Engine Soon Lamp . . . . . . . . . . . 4-17
Maintenance Records . . . . . . 10-10
Maintenance, General Information . . . . . . . . . . . . . . . . . . 10-1
Parts Identification Label . . . . . 11-1
Publications Ordering Information . . . . . . . . . . . . . . . . 12-12
Scheduling Appointments . . . . . 12-8 Servicing the
Airbag-Equipped Vehicle . . . . . 2-37
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 8-23
Out of Park . . . . . . . . . . . . . . . . . . . 8-25
Side Blind Zone Alert . . . . . . . . . . 8-43
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 5-4
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . 9-74
Specifications and
Capacities . . . . . . . . . . . . . . . . . . . . 11-2
Speedometer . . . . . . . . . . . . . . . . . . 4-14
Start Vehicle, Remote . . . . . . . . . . 1-8
Starter Switch Check . . . . . . . . . . 9-27
Starting the Engine . . . . . . . . . . . . 8-20
Steering . . . . . . . . . . . . . . . . . . . . . . . . 8-5 Fluid, Power . . . . . . . . . . . . . . . . . . 9-22
Heated Wheel . . . . . . . . . . . . . . . . . 4-7
Wheel Adjustment . . . . . . . . . . . . . 4-6
Wheel Controls . . . . . . . . . . . . . . . . 4-6
Stoplamps and Back-Up Lamps Bulb Replacement . . . . . . . . . . . . 9-35
Storage Mass Media (MEM) . . . . . . . . . . . 6-25 Storage Areas
Center Console . . . . . . . . . . . . . . . . 3-1
Convenience Net . . . . . . . . . . . . . . 3-2
Front . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Glove Box . . . . . . . . . . . . . . . . . . . . . 3-1
Stuck Vehicle . . . . . . . . . . . . . . . . . . 8-11
Sun Visor Lamps . . . . . . . . . . . . . . . 5-5
Sun Visors . . . . . . . . . . . . . . . . . . . . . 1-19
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . .v
System Check Automatic TransmissionShiftlock Control . . . . . . . . . . . . 9-27
T
Tachometer . . . . . . . . . . . . . . . . . . . . 4-14
Taillamp Indicator Light . . . . . . . . 4-25
TaillampsBulb Replacement . . . . . . . . . . . . 9-35
Text Telephone (TTY) Users . . . 12-4
Theft-Deterrent Systems . . . . . . . . . . . . . . . 1-13, 1-14
Immobilizer . . . . . . . . . . . . . . . . . . . 1-13
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9