2010 BUICK LACROSSE navigation

Customer Information 12-1
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 12-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . 12-3
Customer Assistance for Text Telephone (TTY) Users . . . . . 12-4
Online Owner Center . . . . . . . . 12-4
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 12-5
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . 12-6
Scheduling Service Appointments . . . . . . . . . . . . . . 12-8
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 12-8
Collision Damage Repair . . . 12-10
Service Publications Ordering Information . . . . . . 12-12
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 12-13
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 12-14
Reporting Safety Defects to General Motors . . . . . . . . . . . 12-14
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 12-15
Event Data Recorders . . . . . . 12-15
OnStar
®. . . . . . . . . . . . . . . . . . . . 12-16
Navigation System . . . . . . . . . 12-16
Radio Frequency Identification (RFID) . . . . . . . 12-16
Radio Frequency Statement . . . . . . . . . . . . . . . . . 12-16
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of your vehicle will be
resolved by your GM dealer's sales
or service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of the dealership or the general
manager.

12-16 Customer Information
GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms
and Conditions for information on
data collection and use. See also
OnStar
®Systemon page 4‑43in
this manual for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and
for deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
Rules and with RSS-210/211 of
Industry and Science Canada.
Operation is subject to the following
two conditions:
1. The device may not cause interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

INDEX i-7
Lights (cont.)Flash-to-Pass . . . . . . . . . . . . . . . . . . 5-2
Fog Lamps . . . . . . . . . . . . . . . . . . . 4-24
High-Beam On . . . . . . . . . . . . . . . . 4-24
High/Low Beam Changer . . . . . . 5-2
Low Fuel Warning . . . . . . . . . . . . 4-24
Safety Belt Reminders . . . . . . . . 4-15
Security . . . . . . . . . . . . . . . . . . . . . . 4-24
Taillamp Indicator . . . . . . . . . . . . . 4-25
Tire Pressure . . . . . . . . . . . . . . . . . 4-23
Traction Off . . . . . . . . . . . . . . . . . . . 4-22
Locks Door . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Power Door . . . . . . . . . . . . . . . . . . . 1-10
Safety . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Loss of Control . . . . . . . . . . . . . . . . . 8-7
Low Fuel Warning Light . . . . . . . . 4-24
Lower Anchors and Tethers for Children (LATCH
SYSTEM) . . . . . . . . . . . . . . . . . . . . 2-48
Lumbar Adjustment . . . . . . . . . . . . . 2-5 Front Seats . . . . . . . . . . . . . . . . . . . . 2-5M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . 10-10
Maintenance Schedule Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 10-7
Scheduled Maintenance . . . . . . 10-2
Malfunction Indicator Lamp . . . . 4-17
Manual Mode . . . . . . . . . . . . . . . . . . 8-29
Mass Storage Media (MEM) . . . 6-25
Messages Anti-Theft Alarm System . . . . . . 4-37
Battery Voltage andCharging . . . . . . . . . . . . . . . . . . . . 4-33
Brake System . . . . . . . . . . . . . . . . 4-33
Compass . . . . . . . . . . . . . . . . . . . . . 4-33
Door Ajar . . . . . . . . . . . . . . . . . . . . . 4-34
Engine Cooling System . . . . . . . 4-34
Engine Oil . . . . . . . . . . . . . . . . . . . . 4-35
Engine Power . . . . . . . . . . . . . . . . 4-35
Fuel System . . . . . . . . . . . . . . . . . . 4-36 Messages (cont.)
Key and Lock . . . . . . . . . . . . . . . . . 4-36
Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
Ride Control System . . . . . . . . . . 4-36
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
Transmission . . . . . . . . . . . . . . . . . 4-37
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 4-32
Window . . . . . . . . . . . . . . . . . . . . . . . 4-38
Mirrors
Folding . . . . . . . . . . . . . . . . . . . . . . . 1-15
Heated . . . . . . . . . . . . . . . . . . . . . . . 1-16
Manual Rearview . . . . . . . . . . . . . 1-16
Outlets . . . . . . . . . . . . . . . . . . . . . . . 4-10
Park Tilt . . . . . . . . . . . . . . . . . . . . . . 1-16
Power . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . 9-54
N
Navigation SystemVehicle Data Recordingand Privacy . . . . . . . . . . . . . . . 12-16
Net, Convenience . . . . . . . . . . . . . . 3-2
New Vehicle Break-In . . . . . . . . . . 8-17