2009 TOYOTA xB Warranties & Maintenance Guides (in English)

If an Authorized Servicing Dealership is
unabl e to c ompl ete r epair s on y our vehicle
within 30 days, y ou may have the repairs
made under Scion’ s provisions f or emer-
gency warr anty repairs. See page 28 f or
det ails.
REP AIR DELA YS IF YOU HA VE QUESTIONS
CALIF ORNIA EMIS SION CONTROL W ARRANTY
If you hav e ques tions or c oncerns about
y our v ehicle’s Calif ornia emis sion war-
r anty c over age, pl ease follow the s teps
described under “If Y ou Need Assistanc e”
on pages 4–5. Y ou may also request inf or-
mation fr om or report complaints t o:
Calif ornia Air Resour ces Boar d
Mobil e Sour ce Contr ol Division
9528 T elstar A venue
P .O. Bo x 8001
El Mont e, CA 91734-8001
(800) 242-4450
23
V ehicles equipped with a Calif ornia
C
ertified Emis sion Control System
that ar e regis te red and oper ated in
C
alif ornia or any s tat e that adopts
C
alif ornia emis sion warranty provi-
s
ions ar e cover ed by this warr anty.
C
urr entl y, Connecticut, Maine,
M
as sachusetts, Ne w Jersey, Or egon,
P
ennsyl vania, Rhode Island, V ermont
a
nd W ashingt on are the other s tat es
t o which this warr anty applies. Vehicl es
c
o ver ed by this warr anty are also c ov-
e
r ed by the F ederal Emis sion Contr ol
W
arr anty (see page 13).
Your W arranties in Det ail
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The tires that come as original equipment
on your vehicle are warranted by their
manufacturer and not Scion. A separate
warranty statement for the tires is in your
glove box.
To obtain service for a tire defect, take the
tire to an authorized dealer of the tire
manufacturer. (Refer to your local phone
directory for dealer locations.) Your Scion
dealer may also be able to assist you in
obtaining warranty service from the
manufacturer.
For additional warranty information
or service assistance, contact the tire
manufacturer directly.Bridgestone/Firestone
One Bridgestone Park
Nashville, TN 37214
(800) 847-3272
Dunlop Tires
1144 East Market Street
Akron, OH 44316
(800) 321-2136
TIRE LIMITED WARRANTY
OBTAINING WARRANTY
SERVICE ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
24Your Warranties in Detail
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You are responsible for ensuring that your
Scion is operated and maintained accord-
ing to the instructions in the
Owner’s
Manual
and the Scheduled Maintenance
Guide
.
You should keep detailed records of vehicle
maintenance, since under some circum-
stances they may be required for warranty
coverage. These records should include
date of service, mileage at time of service
and a description of service performed
and/or parts installed. For your conve-
nience, a maintenance log is included in
the
Scheduled Maintenance Guide. If you
sell your vehicle, you should give your
maintenance records to the new owner.
Scion will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. How ever,
damage or failures caused by improper
maintenance or lack of maintenance are
not covered under warranty. You can be confident you’re getting the
best possible service for your vehicle when
you take it to an Authorized Servicing
Dealer
ship. Plus, an Authorized Servicing
Dealership will always use Scion Author -
ized Parts designed specifically for your
vehicle.
GENERAL INFORMATION WHERE TO GO FOR
MAINTENANCE
OPERATION AND MAINTENANCE
You may have maintenance performed
on your vehicle by any qualified person
or facility. However, Scion recommends
having maintenance performed by an
Authorized Servicing Dealership.
Technicians at Authorized Servicing
Dealerships are specially trained to main-
tain and repair Scion vehicles. They stay
current on the latest service information
through Scion technical bulletins, service
publications and training courses. Many
are also factory-certified. That means they
have passed rigorous exams through both
Scion and the National Institute for
Automotive Service Excellence.
25Your Responsibilities
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Warranty coverage is not dependent upon
the use of any particular brand of replace-
ment parts. However, Scion recommends
using only Scion Authorized Parts when
you need to replace a part on your vehicle.
Like all Scion products, Scion Authorized
Parts are built to the highest standards of
quality, durability and perform ance. They
are also designed to fit your vehicle’s exact
specifications.
Your Authorized Servicing Dealership
maintains an extensive inventory of Scion
Authorized Parts to meet your vehicle
service needs. And because it is linked
electronically to Scion’s Parts Distribution
Centers, the dealership has quick access
to any parts it may not have in stock. Scion Authorized Parts are covered by
their own warranty (see your dealer for
details) or the remainder of any applicable
New Vehicle Limited Warranty, whichever
is longer.
Non–Scion Authorized Parts, or
any damage or failures resulting from
their use, are not covered by any Scion
warranty.
OPERATION AND MAINTENANCE
REPLACEMENT PARTS
26Your Responsibilities
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In the United States, U.S.
Territories and Canada
To obtain warranty service in the United
States, U.S. territories or Canada, take
your vehicle to an Authorized Servicing
Dealer ship. If your vehicle cannot be dri-
ven, contact your nearest Authorized
Servicing Dealership for towing assistance.
You do not have to pay for towing to the
nearest Authorized Servicing Dealership if
your vehicle is inoperable due to failure of
a warranted part.
BY GEOGRAPHIC REGION
OBTAINING WARRANTY SERVICE
Outside the United States, U.S.
Territories and Canada
If you are using your vehicle outside the
United States, U.S. territories and Canada
and need warranty service, contact a local
Toyota dealership. Please note, however,
that your vehicle may not be repaired free
of charge because the local Toyota distrib-
utor may have no obligation to provide
warranty service for your vehicle, and/or
your vehicle may not comply with local
regulatory or environ mental requirements.
27Your Responsibilities
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If your vehicle is inoperable or unsafe to
drive and there is no Authorized Servicing
Dealership reasonably available to make
repairs, you may perform the repairs your-
self or have them performed by another
automotive service provider. Scion will
reimburse you for any of the repairs that
are covered by warranty. To receive reim-
bursement, present to an Authorized
Servicing Dealership your paid repair
invoices and any parts that were removed
from the vehicle. You will be reimbursed
for warranted parts at the manufacturer’s
suggested retail price and warranted labor
at a geographically appropriate hourly
rate multiplied by Scion’s recommended
time allowance for the repair. If your vehicle requires emergency repair,
Scion assumes no liability for subsequent
failures caused by improper repairs or the
use of non-Scion Authorized Parts unless
you have the vehicle properly repaired in
a timely manner. To ensure that warranty
coverage remains intact, have your vehicle
inspected by an Authorized Servicing
Dealership as soon as possible after an
emergency repair.
OBTAINING WARRANTY SERVICE
EMERGENCY REPAIRS
28Your Responsibilities
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