2009 TOYOTA xB Warranties & Maintenance Guides (in English)

If your name
or address has
changed or you
purchased your
Scion as a used
vehicle, please
complete and
mail the attached
card, even if your
warranty cover-
age has expired.
This will enable
Scion to contact
you with impor-
tant product or
safety updates
concerning your
vehicle. If the
card is no longer
attached, please
call Scion
Customer
Experience at
(866) 70-SCION,
or (866) 707-2466.
Check one:■■Same owner, name and/or address has changed■■New owner, purchased vehicle used
■■Same owner, additional driver who should receive product/safety updates
■■Mr.■■Mrs.■■Ms.■■Miss■■Dr.
OWNERINFORMATIONCHANGEFORM
EVV
First nameM.I.Last name
Company name
Street address or P.O. BoxApt. or suite number
CityStateZip code
Primary phone numberAlternate phone number
Vehicle Identification Number (required to process change) Mo.DayYear
–
––––
//
Check here if address below is for company■■
This information is obtained solely for the use of Scion, a marque of Toyota Motor Sales, U.S.A., Inc. Scion occasionally sends special promotional offers to registered owners. Check this box if you prefer not to receive these offers.■■
Effective date of this information
E-mail address
xB2009
WWW.SCION.COM
—
00505-09SWB-XB Printed in U.S.A. 3/08
OWNER’S
WARRANTY
INFORMATION
YOU’RE COVERED.
RELAX.
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SCION CUSTOMER LOYALTY WC13
TOYOTA MOTOR SALES USA INC
PO BOX 2991
TORRANCE CA 90509-9809
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Introduction
We’ve Got You Covered2
Transportation Assistance 3
If You Need Assistance 4
Warranty Coverages at a Glance 6
Your Warranties in Detail
General Warranty Provisions 7
New Vehicle Limited Warranty 9
Federal Emission Control Warranty 13
California Emission Control Warranty 19
Tire Limited Warranty 24
Your Responsibilities
Operation and Maintenance 25
Obtaining Warranty Service 27
TABLE OF CONTENTS
1
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elcome t o Scion. Y ou’ve joined
a sel ect gr oup of c ar buyers:
peopl e who want a v ehicle that
sets them apart fr om the crowd. W e creat-
ed the c ar, but y ou made it y our own —
r efl ecting y our life and y our own sense
of s tyl e.
Of c ourse, quality and r eliability are just as
import ant as a s tylish ride. Aft er all, if the
ride doesn’t go, what’ s the point? Which
is the point of Scion’ s exc ell ent warr anty
c o ver age. W e stand behind the quality of
our v ehicles. This bookl et tells y ou jus t
ho w much. Y
our satisf action is r eally import ant to us,
so oc casionall y we may cr eate a special
policy adjus tment t o pay for certain r epair s
that ar e no longer c over ed by warr anty.
When w e do this, w e mail details to the
o wner s we hav e on r ecord. That’ s why it’ s
import ant to send in the c ard at the back
of this bookl et if you mo ve or if y ou bought
y our Scion fr om a previous o wner. Jus t
t ear out the c ard and dr op it in the mail;
y ou don’t e ven hav e to put a s tamp on it.
W e want y ou to be c onfident that y our ride
will k eep you on the r oad — and that Scion
will k eep you cover ed when y ou need it.
W e think y ou’ll feel pr etty good about that
aft er t aking a l ook at this bookl et. Again,
w el come t o Scion!
WE’VE GO T YOU CO VERED
W
2
T his bookl et describes the t erms of
S
cion warr anty cover age as w ell as
g
ener al owner r esponsibilities.
A
nother bookl et found in y our glove
b
o x, the Scheduled Maintenance
G
uide, describes y our vehicle’s main-
t enanc e requir ements. Be sur e to look
that one o ver pr etty c arefull y, sinc e
p
r oper maint enance is requir ed to
e
nsur e that warr anty cover age
r
emains int act.
All the inf o in this bookl et is the latest
av ailabl e at the time of public ation and,
with the e xc eption of the emis sion control
warr anties, is subject t o change without
notic e.
Scion is a mar que of Toyot a Mot or Sal es,
U.S.A., Inc.
Intr oduction
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f for some reason your ride doesn’t go,
and your Scion must be kept overnight
for warranty-covered repairs, you are
eligible for transportation assistance from
Scion. The Transportation Assistance
Policy applies if your car must be kept
overnight for any of the following reasons:
›The warranty repairs take more than
one day to complete.
›The warrantable condition requires
extensive diagnosis.
›The parts needed for the warranty
repairs are not readily available and your
car is inoperative or unsafe to drive.
TRANSPORTATION ASSISTANCE
The policy does not apply when the war-
ranty repairs can be completed in one day
but the car must be kept overnight due
to dealer or owner scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty to all 2009 model-year
Scions sold and serviced by Authorized
Servicing Dealerships* in the mainland
United States and Alaska.
If you need more info, please contact your
Authorized Servicing Dealership.
3
I
Introduction
*For the purposes of this policy, an Authorized Servicing Dealership
is a Scion dealership or a Toyota dealership.
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oth Scion and your dealership want
to make your Scion ownership
experience easy and convenient.
If you have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
a quick response:
Step 1
Talk to a dealership manager, such as the
service manager or customer relations
manager. In most cases, you can reach a
satisfactory solution at this step.
Step 2
If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866) 70-SCION,
or (866) 707-2466. If you are hearing- or
speech-impaired, call (800) 443-4999
(TDD).
To help everything move quickly, please
have the following information at hand
when you call:
›Your Scion’s vehicle identification num-
ber (located on the driver’s side corner
of the dashboard, under the window)
›Current mileage on your vehicle
›Name of your Scion dealership
A Scion customer relations representative
will help you work with the dealership to
find a satisfactory solution.
Step 3
If you’re still not satisfied after pursuing
steps 1 and 2, Scion offers additional
assistance through the Dispute Settlement
Program, a dispute resolution program
administered by the National Center for
Dispute Settlement. The purpose of this
program is to resolve disputes through
arbitration — a process by which two par-
ties authorize an independent third party
to hear and resolve a dispute. The program
is informal and free of charge.
To request that your case be reviewed
through the program, complete the cus-
tomer claim form in the
Owner’s Warranty
Rights Notification
booklet (found in your
glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
IF YOU NEED ASSISTANCE
B
4Introduction
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If your customer claim form is missing,
call Scion Customer Experience at
(866) 70-SCION, or (866) 707-2466. When
you call, be sure to have your vehicle iden-
tification number, your current mileage
and the names of your selling and servic-
ing dealerships.
California residents: Scion offers you
assistance through an arbitration program
called the California Dispute Settlement
Program (CDSP). A brochure about the
program is found in your glove box.
For additional information, call Scion
Customer Experience at (866) 70-SCION,
or (866) 707-2466. You may also contact
the CDSP directly at (888) 300-6237.
Failure to use the CDSP may affect your
rights and remedies under California’s
“Lemon Laws.”
IF YOU NEED ASSISTANCE
Important: You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act. You
may also be required to use the
Dispute Settlement Program or CDSP
before seeking remedies under the
“Lemon Laws” of your state. Please
see the
Owner’s Warranty Rights
Notification
booklet for the require-
ments that apply to your state.
This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the pro-
grams, call Scion Customer Experience
at (866) 70-SCION, or (866) 707-2466.
5Introduction
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WARRANTY CO VERAGES A T A GLANCE
6
Introduction
Specific Components
Perf ormanc e
Short-T erm Def ect
Long-T erm Def ect
New V ehicl e Limited W arranty
Emis sion Contr ol Warranty
Basic
P ow ertr ain
Res traint Sys tems
Corr osion P erforation
Def ect 36 months / 36,000 miles
1
36 months / 36,000 miles
60 months / 60,000 miles
60 months / 60,000 miles
60 months / Unlimited miles
36 months / 50,000 miles
1
36 months / 50,000 miles
96
months / 80,000 miles
96
months / 80,000 miles
24 months / 24,000 miles
84 months / 70,000 miles
Federa l
Calif ornia
2
Perf ormanc e
Specific Components
1 Specific c
omponents may hav e longer c over age under t erms of the P ow ertr ain W arranty .
10 20 30405060 7080months
1020 30405060 7080months
2 Also applies t o Connecticut, Maine, Mas sachusetts, Ne w Jersey, Or egon, P ennsylvania, Rhode Island, V ermont and W ashington vehi cles equipped
with a Calif ornia Certified Emis sion Control System. V ehicles cover ed by this warr anty are also c over ed by the F eder al Emis si on Contr ol Warr anty .
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