2009 TOYOTA CAMRY HYBRID service

CUSTOMER LOYALTY WC13
TOYOTA MOTOR SALES USA INC
PO BOX 2991
TORRANCE CA 90509-9809
SAFETY PRECAUTIONS
Your Camry Hybrid has both high-voltage DC and AC systems as well
as a 12-volt system. Both DC and AC high voltage are very dangerous
and can cause personal injury, severe burns, electric shock and even
fatal injury.
To avoid personal injury, please follow all caution labels attached to
high-voltage parts. Do not touch or attempt to remove or replace any
high-voltage (orange-colored) wiring and connectors. Never try to open
the service plug access hole located on the left-hand side of the rear
seat base. The service plug is used only when the vehicle is serviced,
and is subject to high voltage.
If an accident occurs, do not touch any high-voltage wiring, connectors
or parts such as the inverter unit or hybrid vehicle battery assembly.
Do not touch the potassium hydroxide electrolyte that might spill or leak
from the hybrid vehicle battery as the result of an accident. If potassium
hydroxide electrolyte gets on your skin or in your eyes, neutralize it
immediately with a saturated boric acid solution (ratio: 80 grams boric
acid to two liters water). Seek immediate medical attention.
If a vehicle fire occurs, extinguish it with a Class D powder-type fire
extinguisher.Toyota recommends having maintenance and repairs for your
Camry Hybrid performed by an authorized Toyota dealership.
To locate your nearest authorized Toyota dealership, contact the
Toyota Customer Experience Center at (800) 331-4331 or log on
to www.toyota.com.
17365.Cover.qxd:62791_Toyota_Cover 7/22/10 11:37 PM Page COV3

INTRODUCTION
Satisfaction Down the Road2
Transportation Assistance3
If You Need Assistance4
Warranty Coverages at a Glance6
YOUR WARRANTIES IN DETAIL
General Warranty Provisions8
New Vehicle Limited Warranty10
Federal Emission Control Warranty15
California Emission Control Warranty21
Tire Limited Warranty28
YOUR RESPONSIBILITIES
Operation and Maintenance29
Obtaining Warranty Service31
1
TABLE OF CONTENTS
17365.Guts.qxd:62791_Toyota_text 7/22/10 11:39 PM Page 1

t Toyota, our top priority is always our customers. We know
your Toyota is an important part of your life and something you
depend on every day. That’s why we’re dedicated to building
products of the highest quality and reliability.
Our excellent warranty coverage is evidence that we stand behind the
quality of our vehicles. We’re confident — as you should be — that
your Toyota will provide you with many years of enjoyable driving.
To further demonstrate our commitment to our customers’ satisfaction,
occasion ally we may establish a special policy adjustment to pay for
specific repairs that are no longer covered by warranty. When we estab-
lish such a policy adjustment, we mail details to all applicable owners
we have on record. That’s why it’s important to send in the card at the
back of this booklet if you change your address or if you’ve purchased
this vehicle from a previous owner.
To provide you with added protection against unexpected service costs,
we offer Toyota Extra Care vehicle service agreements and Toyota Auto
Care pre-paid maintenance programs. Both offer plans to meet a widevariety of needs. Your dealership can help you select the plan that’s
best for you.
Our goal is for every Toyota customer to enjoy outstanding quality,
dependa bility and peace of mind throughout their ownership experi-
ence. We want you to be a satisfied member of the Toyota family for
many miles to come.
This booklet describes the terms of Toyota warranty coverage
as well as general owner responsibilities. A separate publication
found in your glove box, the
Scheduled Maintenance Guide,
describes your vehicle’s mainte nance require ments. Be sure to
review this publi cation carefully, since proper maintenance is
required to ensure that warranty coverage remains intact.
All information in this booklet is the latest available at the time of pub-
lication and, with the exception of the emission control warranties, is
subject to change without notice.
Introduction2
SATISFACTION DOWN THE ROAD
A
17365.Guts.qxd:62791_Toyota_text 7/22/10 11:39 PM Page 2

e realize that your confidence in the quality and reliability
of our products was a key factor in your decision to buy a
Toyota. We also know how disruptive the loss of transporta-
tion can be to your daily routine. That’s why we’re pleased to offer you
the benefits of our Transportation Assistance Policy.
Under this policy, you are eligible for transportation assistance if your
Toyota must be kept overnight for warranty-covered repairs. The policy
applies when your vehicle must be kept overnight for any of the follow-
ing reasons:
The warranty repairs will take longer than one day to complete.
The warrantable condition requires extensive diagnosis.
The parts needed for the warranty repairs are not readily available
and your vehicle is inoperative or unsafe to drive.
The policy does not apply when warranty repairs can be completed
in one day but the vehicle must be kept overnight due to dealer or
owner scheduling conflicts.The Transportation Assistance Policy applies for the duration of the
New Vehicle Limited Warranty. The policy applies to all 2009 model-
year Toyotas sold and serviced by authorized Toyota dealerships in the
mainland United States and Alaska.
For further details, please consult your Toyota dealer.
Introduction3
TRANSPORTATION ASSISTANCE
W
17365.Guts.qxd:62791_Toyota_text 7/22/10 11:39 PM Page 3

Both Toyota and your Toyota dealer are dedicated to serving your
automotive needs. Your complete satisfaction is our first priority.
Should you have a problem or concern — either during or after the
warranty period — please take the following steps to ensure the
quickest possible response:
Step 1
Discuss the situation with a dealership manager, such as the service
manager or customer relations manager. In most cases, a satisfactory
solution can be reached at this step.
Step 2
If the dealership does not address your concern to your satisfaction,
call the Toyota Customer Experience Center at (800) 331-4331. If you
are hearing- or speech-impaired, call (800) 443-4999 (TDD).Please have the following information ready when you call:
Your Toyota’s vehicle identification number (located on the
driver’s side corner of the dashboard, under the window)
Current mileage on your vehicle
Name of your Toyota dealership
A Toyota customer relations representative will assist you in
working with the dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved to your satisfaction, Toyota
offers additional assistance through the Dispute Settlement Program,
a dispute resolution program administered by the National Center for
Dispute Settlement. The purpose of the Dispute Settlement Program
is to resolve disputes through arbitration — a process by which two
parties authorize an independent third party to hear and resolve a dis-
pute. The program is informal and free of charge. To request that your
Introduction4
IF YOU NEED ASSISTANCE
17365.Guts.qxd:62791_Toyota_text 7/22/10 11:39 PM Page 4

Who Is the Warrantor
The warrantor for these limited warranties is Toyota Motor Sales,
U.S.A., Inc. (“Toyota”), 19001 South Western Avenue, Torrance,
California 90509-2991, a California corporation.
Which Vehicles Are Covered
These warranties apply to all 2009 model-year Camry Hybrid vehicles
registered and normally operated in the United States, U.S. territories
and Canada. Warranty coverage is auto matically transferred at no cost
to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms and conditions that may vary
depending on the part covered. A warranty for specific parts or sys-
tems, such as the Powertrain Warranty or Emission Performance
Warranty, is governed by the coverage set forth in that warranty as
well as the General Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s in-service date, which is
the first date the vehicle is either delivered to an ultimate purchaser,
leased, or used as a company car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these warranties are made at no
charge for parts and labor.
Parts Replacement
Any needed parts replacement will be made using new or remanufac-
tured parts. The decision whether a part should be repaired or replaced
will be made by the servicing Toyota dealership and/or Toyota. Parts
scheduled to be replaced as required maintenance are warranted until
their first replacement only.
Your Warranties in Detail8
GENERAL WARRANTY PROVISIONS
17365.Guts.qxd:62791_Toyota_text 7/22/10 11:39 PM Page 8

Restraint Systems Warranty
This warranty covers repairs needed to correct defects in materials or
work man ship of any seatbelt or air bag system supplied by Toyota,
subject to the exceptions indicated under “What Is Not Covered” on
pages 12–13.
Coverage is for 60 months or 60,000 miles, whichever occurs first.
For vehicles sold and registered in the state of Kansas, the warranty for
seatbelts and related components is 10 years, regardless of mileage.
Corrosion Perforation Warranty
This warranty covers repair or replacement of any original body panel
that develops perforation from corrosion (rust-through), subject to the
exceptions indicated under “What Is Not Covered” on pages 12–13.
Coverage is for 60 months, regardless of mileage.
For information on how to protect your vehicle from corrosion, see the
section entitled “Corrosion Prevention and Appearance Care” in the
Owner’s Manual.
Towing
When your vehicle is inoperable due to failure of a warranted part,
towing service to the nearest authorized Toyota dealership is covered.
Your Warranties in Detail11
NEW VEHICLE LIMITED WARRANTY
17365.Guts.qxd:62791_Toyota_text 7/22/10 11:39 PM Page 11

WHAT IS NOT COVERED
This warranty does not cover damage or failures resulting directly or
indirectly from any of the following:
Fire, accidents or theft
Abuse or negligence
Misuse — for example, racing or overloading
Improper repairs
Alteration or tampering, including installation of non-Genuine
Toyota Accessories
Lack of or improper maintenance, including use of fluids other
than those specified in the
Owner’s Manual
Installation of non-Genuine Toyota Parts
Airborne chemicals, tree sap, road debris (including stone chips),
rail dust, salt, hail, floods, wind storms, lightning and other
environmental conditions
Water contaminationThis warranty also does not cover the following:
Tires
Tires are covered by a separate warranty provided by the tire manufac-
turer. See page 28.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and other deterioration caused
by normal wear and tear.
Maintenance Expense
Normal maintenance services such as:
Engine tune-ups
Replacement of fluids and filters
Lubrication
Cleaning and polishing
Replacement of spark plugs and fuses
Replacement of worn wiper blades, brake pads/linings and
clutch linings
Your Warranties in Detail12
NEW VEHICLE LIMITED WARRANTY
17365.Guts.qxd:62791_Toyota_text 7/22/10 11:39 PM Page 12