2009 TOYOTA CAMRY HYBRID service

Emission Defect Warranty
Toyota warrants that your vehicle:
Was designed, built and equipped to conform at the time of sale with
applica ble federal emissions standards.
Is free from defects in materials and workmanship that may cause
the vehicle to fail to meet these standards.
Federal regulations require that this warranty be in effect for two years
or 24,000 miles from the vehicle’s in-service date, whichever occurs
first. However, under the terms of the Basic Warranty, Toyota provides
coverage of three years or 36,000 miles, whichever occurs first. Speci-
fic com ponents may have longer coverage under the terms of the
Powertrain Warranty. Additionally, components marked “8/80” in the
parts list on pages 16–17 have coverage of eight years or 80,000 miles,
whichever occurs first.
Emission Performance Warranty
Some states and localities have established vehicle inspection and
maintenance (I/M) programs to encourage proper vehicle maintenance.
If an EPA-approved I/M program is in force in your area, you are eligi-
ble for Emission Performance Warranty coverage.
Under the terms of the Emission Performance Warranty and federal
regulations, Toyota will make all necessary repairs if both of the
following occur:
Your vehicle fails to meet applicable emissions standards as
determined by an EPA-approved emissions test.
This failure results or will result in some penalty to you — such
as a fine or denial of the right to use your vehicle — under local,
state or federal law.
This warranty is in effect for two years or 24,000 miles from the vehi-
cle’s in-service date, whichever occurs first. Additionally, components
marked “8/80” in the parts list on pages 16–17 have coverage of eight
years or 80,000 miles, whichever occurs first.
WHAT IS COVERED AND HOW LONG
Your Warranties in Detail15
FEDERAL EMISSION CONTROL WARRANTY
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MAINTENANCE REPLACEMENT PARTS
You are responsible for performance of the required maintenance indi-
cated in the
Owner’s Manualand the Scheduled Maintenance Guide.
Toyota will not deny a warranty claim solely because you do not have
records to show that you maintained your vehicle. However, any failure
or noncompliance caused by lack of maintenance is not covered by this
warranty.
When maintenance and repairs are paid for by you, these services
may be performed by you or by any automotive service provider you
choose. Toyota will not deny a warranty claim solely because you
used a service provider other than a Toyota dealership for mainte-
nance and repairs.However, any failure or noncompliance caused
by improper maintenance or repairs is not covered by this warranty.To ensure optimum performance and maintain the quality built into
your vehicle’s emission control systems, Toyota recommends the use
of Genuine Toyota Parts when servicing or repairing the systems.
Warranty coverage is not dependent upon the use of any particular
brand of replacement parts and you may elect to use non-Genuine
Toyota Parts for maintenance and repairs. However, use of replace-
ment parts that are not equiva lent in quality to Genuine Toyota Parts
may impair the effectiveness of the emission control systems.
If you use replacement parts that have maintenance or replacement
schedules different from those of Genuine Toyota Parts, you must fol-
low the maintenance and replacement schedules for the parts you are
using. In addition, you should ensure that such parts are warranted
by their manufacturers to be equivalent to Genuine Toyota Parts.
Your Warranties in Detail18
FEDERAL EMISSION CONTROL WARRANTY
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If your vehicle fails an EPA-approved emissions test, you may make a
claim under the Emission Performance Warranty. To do so, take your
vehicle to an authorized Toyota dealership and present a copy of the
emissions test report. Also, take your maintenance records in case
they are needed.
If your claim qualifies for coverage, the dealership will repair your vehi-
cle within 30 days (unless a shorter period is required by law). If your
claim is denied, Toyota will notify you in writing of the reason within
the same period. If we fail to do so, we will repair your vehicle free of
charge. The only exceptions allowed are when you request or agree to
a delay, or when a delay is caused by factors beyond the control of
Toyota or the dealership.
For information on how to obtain service under the Emission Defect
Warranty, see page 31, “Obtaining Warranty Service.”If you have questions or concerns about your vehicle’s federal emission
warranty coverage, please follow the steps described under “If You
Need Assistance” on pages 4–5. In the case of the Emission
Performance Warranty, you may also request information from or
report complaints to:
U.S. Environmental Protection Agency
Vehicle Programs & Compliance Division (6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460
Vehicles equipped with a California Certified Emission Control
System that are registered and operated in California or any state
that adopts California emission warranty provisions are also cov-
ered by the California Emission Control Warranty (see page 21).
Currently, Connecticut, Maine, Massachusetts, New Hampshire,
New Jersey, New York, Oregon, Pennsylvania, Rhode Island,
Vermont and Washington are the other states to which the
California Emission Control Warranty applies.
IF YOUR VEHICLE FAILS AN EMISSIONS TEST IF YOU HAVE QUESTIONS
Your Warranties in Detail19
FEDERAL EMISSION CONTROL WARRANTY
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DEALER CERTIFICATE
We (the dealership) want you to know that at the time your new Toyota
vehicle is being delivered:
1) On the basis of written notification furnished by Toyota, we have
knowledge that the vehicle is covered by an EPA Certificate of
Conformity.
2) We have visually inspected those emission control devices or por-
tions thereof that are visible without removing or adjusting any
components or systems, emissions-related or otherwise. On the
basis of this inspec tion, there are no apparent deficiencies in the
installation of emission control devices by Toyota. (For purposes
of this certificate, “emission control devices” is limited to devices
installed on a vehicle for the sole or primary purpose of controlling
emissions and which were not in general use before 1968.)
3) We have performed all emission control system preparations
required by Toyota prior to the sale of the vehicle as set forth in
Toyota’s current pre-delivery service manual.
4) Except as may be provided in Paragraph 5, if this vehicle fails an
EPA-approved emissions test within three months or 4,000 miles
(whichever comes first) of delivery to the ultimate purchaser, and
the vehicle has been main tained and used in accordance with thewritten instructions for proper mainte nance and use, Toyota will
remedy the nonconformity free of charge under the terms of the
Emission Performance Warranty.
5) If vehicle was used as a company car or demonstrator, check box
and complete the following:
The vehicle with which this statement is delivered was placed
into service as a company car or demonstrator prior to delivery.
The Emission Performance Warranty period commenced on the
date the vehicle was first placed into service, which was:
Month Day Year
Note: The dealership makes no representation or warranty that the
emission control system or any part thereof is without defect or that
the system will perform properly. The Emission Performance Warranty
referred to in Paragraph 4 and furnished with the vehicle is solely that
of the manufacturer.
This statement is required by section 207 of the Clean Air Act (42 U.S.C.
7541) and the EPA regulations issued thereunder.
Dealership Name
Your Warranties in Detail20
FEDERAL EMISSION CONTROL WARRANTY
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You are responsible for performance of the required maintenance indi-
cated in the
Owner’s Manualand the Scheduled Maintenance Guide.
Toyota will not deny a warranty claim solely because you do not have
records to show that you maintained your vehicle. However, any failure
or noncompliance caused by lack of maintenance is not covered by this
warranty.
When maintenance and repairs are paid for by you, these services
may be performed by you or by any automotive service provider you
choose. Toyota will not deny a warranty claim solely because you
used a service provider other than a Toyota dealership for mainte-
nance and repairs. However, any failure or noncompliance caused by
improper maintenance or repairs is not covered by this warranty.To ensure optimum performance and maintain the quality built into
your vehicle’s emission control systems, Toyota recommends the use
of Genuine Toyota Parts when servicing or repairing the systems.
Warranty coverage is not dependent upon the use of any particular
brand of replacement parts and you may elect to use non-Genuine
Toyota Parts for maintenance and repairs. However, use of replace-
ment parts that are not equiva lent in quality to Genuine Toyota Parts
may impair the effectiveness of the emission control systems.
If you use replacement parts that have maintenance or replacement
schedules different from those of Genuine Toyota Parts, you must
follow the maintenance and replacement schedules for the parts you
are using. In addition, you should ensure that such parts are warranted
by their manufacturers to be equivalent to Genuine Toyota Parts.
MAINTENANCE REPLACEMENT PARTS
Your Warranties in Detail25
CALIFORNIA EMISSION CONTROL WARRANTY
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IF YOUR VEHICLE FAILS A SMOG-CHECK TEST REPAIR DELAYS
If your vehicle fails a smog-check test, you may make a claim under
the Emission Performance Warranty. To do so, take your vehicle to an
authorized Toyota dealership and present a copy of the smog-check test
report. Also, take your maintenance records in case they are needed.
If your claim qualifies for coverage, the dealership will repair your vehi-
cle within 30 days (unless a shorter period is required by law). If your
claim is denied, Toyota will notify you in writing of the reason within
the same period. If we fail to do so, we will repair your vehicle free of
charge. The only exceptions allowed are when you request or agree to
a delay, or when a delay is caused by factors beyond the control of
Toyota or the dealership.
For information on how to obtain service under the Emission Defect
Warranty, see page 31, “Obtaining Warranty Service.”If a Toyota dealership is unable to complete repairs on your vehicle
within 30 days, you may have the repairs made under Toyota’s
provisions for emergency warranty repairs. See page 31 for details.
Your Warranties in Detail26
CALIFORNIA EMISSION CONTROL WARRANTY
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OBTAINING WARRANTY SERVICE ORIGINAL EQUIPMENT TIRE MANUFACTURERS
The tires that come as original equipment on your vehicle are warrant-
ed by their manufacturer and not Toyota. A separate warranty statement
for the tires is in your glove box.
To obtain service for a tire defect, take the tire to an authorized dealer
of the tire manufacturer. (Refer to your local phone directory for dealer
locations.) Your Toyota dealer may also be able to assist you in obtain-
ing warranty service from the manufacturer.
For additional warranty information or service assistance, contact the
tire manufacturer directly.
Your Warranties in Detail28
TIRE LIMITED WARRANTY
Bridgestone/Firestone
535 Marriott Drive
Nashville, TN 37214
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
Michelin North America
One Park Way South
P.O. Box 19001
Greenville, SC 29602
(800) 847-3435Toyo Tire (U.S.A.) Corporation
6261 Katella Ave., Suite 2B
Cypress, CA 90630
(800) 442-8696
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You are responsible for ensuring that your Toyota is operated and
main tained according to the instructions in the
Owner’s Manualand
the
Scheduled Maintenance Guide.
You should keep detailed records of vehicle maintenance, since under
some circumstances they may be required for warranty coverage. These
records should include date of service, mileage at time of service and a
description of service performed and/or parts installed. For your conve-
nience, a maintenance log is included in the
Scheduled Maintenance
Guide
. If you sell your vehicle, you should give your maintenance
records to the new owner.
Toyota will not deny a warranty claim solely because you do not have
records to show that you maintained your vehicle. However, damage or
failures caused by lack of proper maintenance are not covered under
warranty.You may have maintenance performed on your vehicle by any qualified
person or facility. However, Toyota recommends having maintenance
performed by an authorized Toyota dealership.
Toyota dealership technicians are specially trained to maintain and repair
Toyota vehicles. They stay current on the latest service information
through Toyota technical bulletins, service publications and training
courses. Many are also certified through the Toyota Certification
Program, which involves a series of rigorous written examinations. Feel
free to ask any Toyota dealership to show you its technicians’ credentials.
You can be confident you’re getting the best possible service for your
vehicle when you take it to a Toyota dealership. Plus, a Toyota dealer-
ship will always use Genuine Toyota Parts designed specifically for
your vehicle.
GENERAL INFORMATION WHERE TO GO FOR MAINTENANCE
Your Responsibilities29
OPERATION AND MAINTENANCE
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