The TPMS malfunction light comes
on at each ignition cycle until the
problem is corrected. Some of
the conditions that can cause the
malfunction light to come on are:
One of the road tires has been
replaced with the spare tire. The
spare tire does not have a TPMS
sensor. The TPMS malfunction
light should go off once you
re-install the road tire containing
the TPMS sensor.
The TPMS sensor matching
process was started but not
completed or not completed
successfully after rotating the
vehicle’s tires. The TPMS
malfunction light should go
off once the TPMS sensor
matching process is performed
successfully. See “TPMS Sensor
Matching Process” later in this
section.
One or more TPMS sensors are
missing or damaged. The TPMS
malfunction light should go
off when the TPMS sensors
are installed and the sensor
matching process is performed
successfully. See your dealer/
retailer for service.
Replacement tires or wheels do
not match your vehicle’s original
equipment tires or wheels. Tires
and wheels other than those
recommended for your vehicle
could prevent the TPMS from
functioning properly. SeeBuying
New Tires on page 5-58.
Operating electronic devices or
being near facilities using radio
wave frequencies similar to the
TPMS could cause the TPMS
sensors to malfunction.
TPMS Sensor Matching
Process
Each TPMS sensor has a unique
identi cation code. Any time you
replace one or more of the TPMS
sensors or rotate the vehicle’s tires,
the identi cation codes will need to
be matched to the new tire/wheel
position. The sensors are matched,
to the tire/wheel positions, in the
following order: driver side front tire,
passenger side front tire, passenger
side rear tire, and driver side rear tire
using a TPMS diagnostic tool. See
your dealer/retailer for service.
The TPMS sensors can also be
matched to each tire/wheel position
by increasing or decreasing the
tire’s air pressure. When increasing
the tire’s pressure, do not exceed
the maximum in ation pressure
indicated on the tire’s sidewall.
5-54 Service and Appearance Care
ProCarManuals.com
Customer
Assistance
Information
Customer Assistance and
Information
Customer Satisfaction
Procedure...........................7-1
Online Owner Center.............7-4
Customer Assistance for
Text Telephone (TTY)
Users.................................7-5
Customer Assistance Offices. . . .7-5
GM Mobility Reimbursement
Program.............................7-6
Roadside Assistance
Program.............................7-6
Scheduling Service
Appointments......................7-8
Courtesy Transportation.........7-9
Collision Damage Repair......7-10
Reporting Safety DefectsReporting Safety Defects
to the United States
Government......................7-14
Reporting Safety Defects to
the Canadian Government. . . .7-14
Reporting Safety Defects
to Saturn..........................7-14
Service Publications
Ordering Information...........7-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.......................7-16
Event Data Recorders..........7-16
OnStar
®.............................7-17
Navigation System...............7-17
Radio Frequency
Identi cation (RFID)............7-17
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your retailer and to
Saturn. Together we are committed
to providing our customers with
unparalleled service, before, during,
and after the purchase of a
Saturn vehicle, for total customer
satisfaction. We call this the Saturn
Difference. Normally, any concerns
with the sales transaction or the
operation of the vehicle are resolved
by the retailer’s sales or service
departments. If, for any reason, your
ownership experience falls below
your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail
Customer Assistance Liaison. Any
member of the retail management
team has the authority and the
desire to resolve your concerns.
Customer Assistance Information 7-1
ProCarManuals.com
Vehicle Data
Recording and
Privacy
Your Saturn vehicle has a number
of sophisticated computers that
record information about the
vehicle’s performance and how it is
driven. For example, your vehicle
uses computer modules to monitor
and control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may
store data to help your
dealer/retailer technician service
your vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate
of fuel consumption or average
speed. These modules may
also retain the owner’s personal
preferences, such as radio pre-sets,
seat positions, and temperature
settings.
Event Data Recorders
This vehicle has an Event
Data Recorder (EDR). The main
purpose of an EDR is to record, in
certain crash or near crash-like
situations, such as an airbag
deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
How various systems in your
vehicle were operating
Whether or not the driver and
passenger safety belts were
buckled/fastened
How far, if at all, the driver was
pressing the accelerator and/or
brake pedal
How fast the vehicle was
travelingThis data can help provide a better
understanding of the circumstances
in which crashes and injuries
occur.
Important:EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data
is recorded by the EDR under
normal driving conditions and no
personal data (e.g., name, gender,
age, and crash location) is
recorded. However, other parties,
such as law enforcement, could
combine the EDR data with the type
of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required,
and access to the vehicle or the
EDR is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement,
that have the special equipment, can
read the information if they have
access to the vehicle or the EDR.
7-16 Customer Assistance Information
ProCarManuals.com
Saturn will not access this data or
share it with others except: with
the consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
Saturn’s defense of litigation
through the discovery process; or,
as required by law. Data that Saturn
collects or receives may also be
used for Saturn research needs or
may be made available to others
for research purposes, where
a need is shown and the data is not
tied to a speci c vehicle or vehicle
owner.OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms and
Conditions for information on data
collection and use. See alsoOnStar
®
System on page 2-33in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and for
deletion instructions.
Radio Frequency
Identi cation (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
Saturn vehicles does not use
or record personal information or
link with any other Saturn system
containing personal information.
Customer Assistance Information 7-17
ProCarManuals.com