2009 SATURN VUE app

To purchase service information,
seeService Publications Ordering
Information on page 7-15.
Owner Checks and Services on
page 6-10tells what should
be checked, when to check it, and
what can easily be done to help
keep the vehicle in good condition.
The proper replacement parts,
uids, and lubricants to use are
listed inRecommended Fluids and
Lubricants on page 6-13and
Maintenance Replacement Parts on
page 6-15. When the vehicle is
serviced, make sure these are used.
All parts should be replaced and all
necessary repairs done before you
or anyone else drives the vehicle.
We recommend the use of genuine
parts from your dealer/retailer.Scheduled Maintenance
When the Change Engine Oil
light displays, service is required for
the vehicle. Have the vehicle
serviced as soon as possible within
the next 600 miles (1 000 km). It
is possible that, if driving under the
best conditions, the engine oil
life system may not indicate that
vehicle service is necessary for over
a year. However, the engine oil
and lter must be changed at least
once a year and at this time the
system must be reset. Your
dealer/retailer has trained service
technicians who will perform
this work using genuine parts and
reset the system.If the engine oil life system is ever
reset accidentally, service the vehicle
within 3,000 miles (5 000 km) since
the last service. Remember to reset
the oil life system whenever the oil is
changed. SeeEngine Oil Life
System on page 5-16for information
on the Engine Oil Life System and
resetting the system.
When the Change Engine Oil light
appears, certain services, checks,
and inspections are required.
Required services are described in
the following for “MaintenanceI”
and “MaintenanceII.” Generally, it is
recommended that the rst service
be MaintenanceI, the second
service be MaintenanceII, and then
alternate MaintenanceIand
MaintenanceIIthereafter. However,
in some cases, MaintenanceII
may be required more often.
Maintenance Schedule 6-3
ProCarManuals.com

Maintenance Footnotes
†The U.S. Environmental Protection
Agency or the California Air
Resources Board has determined
that the failure to perform this
maintenance item will not nullify the
emission warranty or limit recall
liability prior to the completion of the
vehicle’s useful life. We, however,
urge that all recommended
maintenance services be performed
at the indicated intervals and the
maintenance be recorded.
(a)Visually inspect brake lines and
hoses for proper hook-up, binding,
leaks, cracks, chafing, etc.
Inspect disc brake pads for wear
and rotors for surface condition.
Inspect other brake parts, including
calipers, parking brake, etc.
(b)Visually inspect front and rear
suspension and steering system for
damaged, loose, or missing parts
or signs of wear.(c)Visually inspect hoses and have
them replaced if they are cracked,
swollen, or deteriorated. Inspect
all pipes, fittings, and clamps;
replace with genuine parts as
needed. To help ensure proper
operation, a pressure test of
the cooling system and pressure
cap and cleaning the outside of the
radiator and air conditioning
condenser is recommended at least
once a year.
(d)Inspect wiper blades for wear,
cracking, or contamination.
Clean the windshield and wiper
blades, if contaminated. Replace
wiper blades that are worn or
damaged. See Windshield Wiper
Blade Replacement on page 5-42
and Windshield and Wiper
Blades on page 5-76 for more
information.(e)Make sure the safety belt
reminder light and safety belt
assemblies are working properly.
Look for any other loose or
damaged safety belt system parts. If
you see anything that might keep
a safety belt system from doing
its job, have it repaired. Have any
torn or frayed safety belts replaced.
Also see Checking the Restraint
Systems on page 1-58.
(f)Lubricate all key lock cylinders,
door hinges and latches, hood
hinges and latches, glove box
hinges, sunroof (if equipped), and
any folding seat hardware. More
frequent lubrication may be required
when exposed to a corrosive
environment. Applying silicone
grease on weatherstrips with a clean
cloth will make them last longer,
seal better, and not stick or squeak.
6-8 Maintenance Schedule
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At Least Once a Year
Starter Switch Check
{CAUTION
When you are doing this
inspection, the vehicle could move
suddenly. If the vehicle moves,
you or others could be injured.
1. Before starting this check, be
sure there is enough room
around the vehicle.
2. Firmly apply both the parking
brake and the regular brake.
SeeParking Brake on page 2-24.
Do not use the accelerator
pedal, and be ready to turn off
the engine immediately if it starts.3. For automatic transmission
vehicles, try to start the engine in
each gear. The vehicle should
start only in P (Park) or
N (Neutral). If the vehicle starts
in any other position, contact
your dealer/retailer for service.
For manual transmission
vehicles, put the shift lever in
Neutral, push the clutch
pedal down halfway, and try to
start the engine. The vehicle
should start only when the clutch
pedal is pushed down all the
way to the oor. If the vehicle
starts when the clutch pedal
is not pushed all the way down,
contact your dealer/retailer
for service.
Automatic Transmission Shift
Lock Control System Check
{CAUTION
When you are doing this
inspection, the vehicle could move
suddenly. If the vehicle moves,
you or others could be injured.
1. Before starting this check, be
sure there is enough room
around the vehicle. It should be
parked on a level surface.
2. Firmly apply the parking brake.
SeeParking Brake on page 2-24.
Be ready to apply the regular
brake immediately if the vehicle
begins to move.
Maintenance Schedule 6-11
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3. With the engine off, turn the
ignition to ON/RUN, but do
not start the engine. Without
applying the regular brake, try to
move the shift lever out of
P (Park) with normal effort. If the
shift lever moves out of
P (Park), contact your
dealer/retailer for service.
Ignition Transmission Lock
Check
While parked, and with the parking
brake set, try to turn the ignition
to LOCK/OFF in each shift
lever position.
For automatic transmission
vehicles, the ignition should turn
to LOCK/OFF only when the
shift lever is in P (Park).
The ignition key should come out
only in LOCK/OFF.
For manual transmission
vehicles, the ignition key should
come out only in LOCK/OFF.
Contact your dealer/retailer if service
is required.
Parking Brake and Automatic
Transmission P (Park)
Mechanism Check
{CAUTION
When you are doing this check,
the vehicle could begin to move.
You or others could be injured
and property could be damaged.
Make sure there is room in front
of the vehicle in case it begins to
roll. Be ready to apply the regular
brake at once should the vehicle
begin to move.
Park on a fairly steep hill, with the
vehicle facing downhill. Keeping
your foot on the regular brake, set
the parking brake.
To check the parking brake’s
holding ability: With the engine
running and transmission in
N (Neutral), slowly remove foot
pressure from the regularbrake pedal. Do this until the
vehicle is held by the parking
brake only.
To check the P (Park)
mechanism’s holding ability: With
the engine running, shift to
P (Park). Then release the
parking brake followed by the
regular brake.
Contact your dealer/retailer if
service is required.
Underbody Flushing Service
At least every spring, use plain
water to ush any corrosive
materials from the underbody. Take
care to clean thoroughly any
areas where mud and other debris
can collect.
6-12 Maintenance Schedule
ProCarManuals.com

Customer
Assistance
Information
Customer Assistance and
Information
Customer Satisfaction
Procedure...........................7-1
Online Owner Center.............7-4
Customer Assistance for
Text Telephone (TTY)
Users.................................7-5
Customer Assistance Offices. . . .7-5
GM Mobility Reimbursement
Program.............................7-6
Roadside Assistance
Program.............................7-6
Scheduling Service
Appointments......................7-8
Courtesy Transportation.........7-9
Collision Damage Repair......7-10
Reporting Safety DefectsReporting Safety Defects
to the United States
Government......................7-14
Reporting Safety Defects to
the Canadian Government. . . .7-14
Reporting Safety Defects
to Saturn..........................7-14
Service Publications
Ordering Information...........7-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.......................7-16
Event Data Recorders..........7-16
OnStar
®.............................7-17
Navigation System...............7-17
Radio Frequency
Identication (RFID)............7-17
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your retailer and to
Saturn. Together we are committed
to providing our customers with
unparalleled service, before, during,
and after the purchase of a
Saturn vehicle, for total customer
satisfaction. We call this the Saturn
Difference. Normally, any concerns
with the sales transaction or the
operation of the vehicle are resolved
by the retailer’s sales or service
departments. If, for any reason, your
ownership experience falls below
your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail
Customer Assistance Liaison. Any
member of the retail management
team has the authority and the
desire to resolve your concerns.
Customer Assistance Information 7-1
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Although you may be required to
resort to this informal dispute
resolution program prior to ling a
court action, use of the program is
free of charge and your case is
generally heard within 40 days. If you
do not agree with the decision given
in your case, you can reject it and
proceed with any other venue for
relief available to you.
Contact the BBB Auto Line Program
by using the toll-free telephone
number or by writing them at the
following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goautoThis program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. Saturn Corporation reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE (Canadian Owners):
General Motors Participation in
the Mediation/Arbitration Program
In the event that you do not feel
your concerns have been addressed
after following the procedure
outlined in Steps 1 and 2, General
Motors of Canada Limited has
committed to binding arbitration of
owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved
by an impartial third party arbiter,
and may include an informal hearing
before the arbiter. The program is
designed so that the entire
dispute settlement process, from the
time you le your complaint to thenal decision, should be completed
in approximately 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively, you may call the
Saturn Customer Communication
Centre, 1-800-263-1999, or you may
write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied
by the Vehicle Identication
Number (VIN).
Customer Assistance Information 7-3
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Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/
saturn
Information and services customized
for your specic vehicle — all in
one convenient place.
Digital owner manual, warranty
information, and more
Online service and maintenance
records
Find Saturn retailers for service
nationwide
Exclusive privileges and offers
Recall notices for your specic
vehicle
OnStar®and GM Cardmember
Services Earnings summariesOther Helpful Links:
Saturn — www.saturn.com
Saturn Merchandise —
www.saturncollection.com
Help Center —
www.saturn.com/helpcenter
FAQ
Contact Us
My GM Canada (Canada) —
www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.Here are a few of the valuable tools
and services you will have access to:
My Showroom: Find and save
information on vehicles and
current offers in your area.
My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.
My Driveway: Access quick links
to parts and service estimates,
check trade-in values, or schedule
a service appointment by adding
the vehicles you own to your
driveway prole.
My Preferences: Manage your
prole and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.
7-4 Customer Assistance Information
ProCarManuals.com

GM Mobility
Reimbursement Program
This program, available to qualied
applicants, can reimburse you up to
$1,000 toward eligible aftermarket
driver or passenger adaptive
equipment you may require for your
vehicle such as hand controls,
wheelchair/scooter lifts, etc.
The offer is available for a limited
period of time from the date of
vehicle purchase/lease.For more details, or to determine
your vehicle’s eligibility, visit
your Saturn retailer or call the
Saturn Customer Assistance Center
at 1-800-553-6000. Text telephone
(TTY) users, call 1-800-833-6000.
In Canada, customers may call
the Saturn Customer
Communication Centre at
1-800-263-1999. TTY users in
Canada may call 1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles, call
1-800-553-6000; (Text Telephone
(TTY): 1-800-889-2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN), and
delivery date of the vehicle
Description of the problem
Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes rst.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is
not covered.
7-6 Customer Assistance Information
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