2009 SATURN VUE HYBRID tow

Fabric/Carpet
Use a vacuum cleaner with a soft
brush attachment frequently to
remove dust and loose dirt.
A canister vacuum with a beater bar
in the nozzle may only be used
on oor carpet and carpeted oor
mats. For any soil, always try
to remove it rst with plain water or
club soda. Before cleaning,
gently remove as much of the soil
as possible using one of the
following techniques:
For liquids: gently blot the
remaining soil with a paper towel.
Allow the soil to absorb into
the paper towel until no more can
be removed.
For solid dry soils: remove as
much as possible and then
vacuum.
To clean:
1. Saturate a lint-free, clean white
cloth with water or club soda.
2. Wring the cloth to remove excess
moisture.3. Start on the outside edge of the
soil and gently rub toward the
center. Continue cleaning, using
a clean area of the cloth each
time it becomes soiled.
4. Continue to gently rub the soiled
area until the cleaning cloth
remains clean.
5. If the soil is not completely
removed, use a mild soap
solution and repeat the cleaning
process that was used with
plain water.
If any of the soil remains, a
commercial fabric cleaner or spot
lifter may be necessary. When a
commercial upholstery cleaner or
spot lifter is to be used, test a small
hidden area for colorfastness rst. If
the locally cleaned area gives any
impression that a ring formation may
result, clean the entire surface.
After the cleaning process has been
completed, a paper towel can be
used to blot excess moisture
from the fabric or carpet.
Leather
A soft cloth dampened with water
can be used to remove dust. If
a more thorough cleaning is
necessary, a soft cloth dampened
with a mild soap solution can
be used. Allow the leather to dry
naturally. Do not use heat to
dry. Never use steam to clean
leather. Never use spot lifters or
spot removers on leather. Many
commercial leather cleaners
and coatings that are sold to
preserve and protect leather may
permanently change the appearance
and feel of the leather and are not
recommended. Do not use
silicone or wax-based products, or
those containing organic solvents to
clean the vehicle’s interior because
they can alter the appearance
by increasing the gloss in a
non-uniform manner. Never use
shoe polish on leather.
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Do not wash the vehicle in direct
sunlight. Use a car washing
soap. Do not use cleaning agents
that are petroleum based or
that contain acid or abrasives, as
they can damage the paint, metal or
plastic on the vehicle. Approved
cleaning products can be obtained
from your dealer/retailer. Follow
all manufacturers’ directions
regarding correct product usage,
necessary safety precautions
and appropriate disposal of any
vehicle care product.
Rinse the vehicle well, before
washing and after to remove all
cleaning agents completely. If they
are allowed to dry on the surface,
they could stain.Dry the nish with a soft, clean
chamois or an all-cotton towel to
avoid surface scratches and
water spotting.
High pressure car washes may
cause water to enter the vehicle.
Avoid using high pressure washes
closer than 12 inches (30 cm)
to the surface of the vehicle. Use
of power washers exceeding
1,200 psi (8 274 kPa) can result in
damage or removal of paint and
decals.
Cleaning Exterior
Lamps/Lenses
Use only lukewarm or cold water, a
soft cloth and a car washing
soap to clean exterior lamps and
lenses. Follow instructions
underWashing Your Vehicle on
page 5-69.
Finish Care
Occasional waxing or mild polishing
of the vehicle by hand may be
necessary to remove residue from
the paint nish. Approved cleaning
products can be obtained from
your dealer/retailer.
If the vehicle has a
basecoat/clearcoat paint nish, the
clearcoat gives more depth and
gloss to the colored basecoat.
Always use waxes and polishes that
are non-abrasive and made for a
basecoat/clearcoat paint nish.
Notice:Machine compounding
or aggressive polishing on a
basecoat/clearcoat paint nish
may damage it. Use only
non-abrasive waxes and polishes
that are made for a
basecoat/clearcoat paint nish on
the vehicle.
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Foreign materials such as calcium
chloride and other salts, ice
melting agents, road oil and tar, tree
sap, bird droppings, chemicals
from industrial chimneys, etc., can
damage the vehicle’s nish if
they remain on painted surfaces.
Wash the vehicle as soon as
possible. If necessary, use
non-abrasive cleaners that are
marked safe for painted surfaces to
remove foreign matter.
Exterior painted surfaces are
subject to aging, weather and
chemical fallout that can take their
toll over a period of years. To
help keep the paint nish looking
new, keep the vehicle garaged
or covered whenever possible.Protecting Exterior Bright Metal
Parts
Bright metal parts should be
cleaned regularly to keep their
luster. Washing with water is all that
is usually needed. However,
chrome polish may be used on
chrome or stainless steel trim, if
necessary.
Use special care with aluminum
trim. To avoid damaging protective
trim, never use auto or chrome
polish, steam or caustic soap
to clean aluminum. A coating of
wax, rubbed to high polish, is
recommended for all bright metal
parts.Windshield and Wiper
Blades
Clean the outside of the windshield
with glass cleaner.
Clean the rubber blades using a lint
free cloth or paper towel soaked
with windshield washer uid
or a mild detergent. Wash the
windshield thoroughly when cleaning
the blades. Bugs, road grime,
sap, and a buildup of vehicle
wash/wax treatments may cause
wiper streaking. Replace the
wiper blades if they are worn or
damaged.
Wipers can be damaged by:
Extreme dusty conditions
Sand and salt
Heat and sun
Snow and ice, without proper
removal
Service and Appearance Care 5-71
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Aluminum Wheels
Notice:Chrome wheels and
other chrome trim may be
damaged if the vehicle is not
washed after driving on roads
that have been sprayed with
magnesium, calcium or sodium
chloride. These chlorides are
used on roads for conditions
such as ice and dust. Always
wash the vehicle’s chrome with
soap and water after exposure.
Notice:Using strong soaps,
chemicals, abrasive polishes,
cleaners, brushes, or cleaners that
contain acid on aluminum or
chrome-plated wheels, could
damage the surface of the
wheel(s). The repairs would not be
covered by the warranty. Use only
approved cleaners on aluminum
or chrome-plated wheels.Keep the wheels clean using a soft
clean cloth with mild soap and
water. Rinse with clean water. After
rinsing thoroughly, dry with a soft
clean towel. A wax may then
be applied.
Notice:Using chrome polish on
aluminum wheels could damage
the wheels. The repairs would not
be covered by the warranty.
Use chrome polish on chrome
wheels only.
The surface of these wheels is
similar to the painted surface of the
vehicle. Do not use strong soaps,
chemicals, abrasive polishes,
abrasive cleaners, cleaners with
acid, or abrasive cleaning brushes
on them because the surface
could be damaged. Do not use
chrome polish on aluminum wheels.Notice:Driving the vehicle
through an automatic car wash
that has silicone carbide tire
cleaning brushes, could damage
the aluminum or chrome-plated
wheels. The repairs would not be
covered by the warranty. Never
drive a vehicle equipped with
aluminum or chrome-plated
wheels through an automatic car
wash that uses silicone carbide
tire cleaning brushes.
Tires
To clean the tires, use a stiff brush
with tire cleaner.
Notice:Using petroleum-based
tire dressing products on the
vehicle may damage the paint
nish and/or tires. When applying
a tire dressing, always wipe off
any overspray from all painted
surfaces on the vehicle.
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Maintenance Footnotes
(a)Visually inspect brake lines
and hoses for proper hook-up,
binding, leaks, cracks, chafing, etc.
Inspect disc brake pads for wear
and rotors for surface condition.
Inspect other brake parts, including
calipers, parking brake, etc.
(b)Visually inspect front and rear
suspension and steering system for
damaged, loose, or missing parts
or signs of wear.
(c)Visually inspect hoses and have
them replaced if they are cracked,
swollen, or deteriorated. Inspect
all pipes, fittings, and clamps;
replace with genuine parts as
needed. To help ensure proper
operation, a pressure test of
the cooling system and pressure
cap and cleaning the outside of the
radiator and air conditioning
condenser is recommended at least
once a year.(d)Inspect wiper blades for wear,
cracking, or contamination.
Clean the windshield and wiper
blades, if contaminated. Replace
wiper blades that are worn or
damaged. See Windshield Wiper
Blade Replacement on page 5-38
and Windshield and Wiper
Blades on page 5-71 for more
information.
(e)Make sure the safety belt
reminder light and safety belt
assemblies are working properly.
Look for any other loose or
damaged safety belt system parts.
If you see anything that might
keep a safety belt system from doing
its job, have it repaired. Have any
torn or frayed safety belts replaced.
Also see Checking the Restraint
Systems on page 1-56.
(f)Lubricate all key lock cylinders,
door hinges and latches, hood
hinges and latches, glove box
hinges, sunroof (if equipped), and
any folding seat hardware. More
frequent lubrication may be required
when exposed to a corrosiveenvironment. Applying silicone
grease on weatherstrips with a clean
cloth will make them last longer,
seal better, and not stick or squeak.
(g)Check system for interference
or binding and for damaged or
missing parts. Replace parts
as needed. Replace any
components that have high effort or
excessive wear.
(h)Severe service is when the
vehicle is mainly driven under one
or more of these conditions:
In heavy city traffic where the
outside temperature regularly
reaches 90°F (32°C) or higher.
In hilly or mountainous terrain.
When doing frequent trailer
towing.
Uses such as found in taxi,
police, or delivery service.
(i)Drain, flush, and refill cooling
system. This service can be
complex; you should have your
dealer/retailer perform this service.
Maintenance Schedule 6-7
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Customer Assistance
Offices
Saturn encourages customers to
call the toll-free number for
assistance. If a customer wishes to
write to Saturn, the letter should
be addressed to:
Saturn Customer Assistance Center
P.O. Box 33173
Detroit, MI 48232-5173
1-800-553-6000
1-800-833-6000 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-553-6000
In Canada, write to:
Saturn Customer Communication
Centre
General Motors of Canada Ltd.
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
GMcanada.com
1-800-263-1999
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
GM Mobility
Reimbursement Program
This program, available to qualied
applicants, can reimburse you up to
$1,000 toward eligible aftermarket
driver or passenger adaptive
equipment you may require for your
vehicle such as hand controls,
wheelchair/scooter lifts, etc.
The offer is available for a limited
period of time from the date of
vehicle purchase/lease.
For more details, or to determine
your vehicle’s eligibility, visit
your Saturn retailer or call the
Saturn Customer Assistance Center
at 1-800-553-6000. Text telephone
(TTY) users, call 1-800-833-6000.In Canada, customers may call the
Saturn Customer Communication
Centre at 1-800-263-1999. TTY
users in Canada may call
1-800-263-3830.Roadside Assistance
Program
For U.S. purchased vehicles, call
1-800-553-6000; (Text Telephone
(TTY): 1-800-889-2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Customer Assistance Information 7-5
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Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN), and
delivery date of the vehicle
Description of the problem
Coverage
Services are provided up to 5 years/
100,000 miles (160 000 km),
whichever comes rst.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is
not covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Saturn and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notication.
Saturn and General Motors of
Canada Limited reserve the right to
limit services or payment to anowner or driver if they decide the
claims are made too often, or
the same type of claim is made
many times.
Services Provided

Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest
service station.
Lock-Out Service:Service is
provided to unlock the vehicle
if you are locked out. A remote
unlock may be available if
you have OnStar
®. For security
reasons, the driver must
present identication before this
service is given.
Emergency Tow From a Public
Road or Highway:Tow to the
nearest Saturn retailer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also
given when the vehicle is stuck
in sand, mud, or snow.
Flat Tire Change:Service is
provided to change a at tire
with the spare tire. The spare tire,
if equipped, must be in good
condition and properly inated. It
is the owner’s responsibility
for the repair or replacement of
the tire if it is not covered by
the warranty.
Battery Jump Start:Service is
provided to jump start a dead
battery.
Trip Interruption Benets and
Assistance:If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the 5 years/
100,000 miles (160 000 km)
Powertrain warranty period. Items
considered are hotel, meals, and
rental car.
Services Not Included in
Roadside Assistance

Impound towing caused by
violation of any laws.
Legal nes.
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Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Towing or services for vehicles
driven on a non-public road or
highway.
Services Specic to Canadian
Purchased Vehicles

Fuel delivery:Reimbursement is
approximately $5 Canadian.
Diesel fuel delivery may
be restricted. Propane and other
fuels are not provided through
this service.
Lock-Out Service:Vehicle
registration is required.
Trip Routing Service:Detailed
maps of North America are
provided when requested either
with the most direct route or
the most scenic route. There is a
limit of six requests per year.
Additional travel information
is also available. Allow three
weeks for delivery.
Trip Interruption Benets and
Assistance:Must be over
250 kilometres from where
your trip was started to
qualify. General Motors of
Canada Limited requires
pre-authorization, original
detailed receipts, and a copy
of the repair orders. Once
authorization has been received,
the Roadside Assistance
advisor will help you make
arrangements and explain how
to receive payment.
Alternative Service:If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
you permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs
not covered by the warranty are
the owner responsibility.
Scheduling Service
Appointments
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment. By
scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please
call your dealership/retailer, let them
know this, and ask for instructions.
If the dealer/retailer requests
you to bring the vehicle for service,
you are urged to do so as early
in the work day as possible to allow
for the same day repair.
Customer Assistance Information 7-7
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