2009 SATURN VUE HYBRID service

may not perform properly in
subsequent collisions. Aftermarket
parts are not covered by your
GM New Vehicle Limited Warranty,
and any vehicle failure related to
such parts are not covered by
that warranty.
Repair Facility
We recommend that you choose a
collision repair facility that meets
your needs before you ever
need collision repairs. Your
dealer/retailer may have a collision
repair center with GM-trained
technicians and state of the art
equipment, or be able to
recommend a collision repair center
that has GM-trained technicians
and comparable equipment.
Insuring Your Vehicle
Protect your investment in your GM
vehicle with comprehensive and
collision insurance coverage. There
are signicant differences in the
quality of coverage afforded
by various insurance policy terms.Many insurance policies provide
reduced protection to your GM
vehicle by limiting compensation for
damage repairs by using
aftermarket collision parts. Some
insurance companies will not specify
aftermarket collision parts. When
purchasing insurance, we
recommend that you assure your
vehicle will be repaired with
GM original equipment collision
parts. If such insurance coverage is
not available from your current
insurance carrier, consider switching
to another insurance carrier.
If your vehicle is leased, the leasing
company may require you to
have insurance that assures repairs
with Genuine GM Original
Equipment Manufacturer (OEM)
parts or Genuine Manufacturer
replacement parts. Read your lease
carefully, as you may be charged
at the end of your lease for
poor quality repairs.
If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you are
all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been
taken care of. Move your vehicle
only if its position puts you in
danger or you are instructed to
move it by a police officer.
Give only the necessary and
requested information to
police and other parties involved
in the crash. Do not discuss
your personal condition, mental
frame of mind, or anything
unrelated to the crash. This will
help guard against post-crash
legal action.
7-10 Customer Assistance Information
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If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 7-5for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card
from the tow truck operator or
write down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name,
address, phone number, driver’s
license number, vehicle license
plate, vehicle make, model
and model year, Vehicle
Identication Number (VIN),
insurance company and policynumber, and a general
description of the damage to the
other vehicle.
If possible, call your insurance
company from the scene of
the crash. They will walk
you through the information they
will need. If they ask for a
police report, phone or go to the
police department headquarters
the next day and you can get
a copy of the report for a nominal
fee. In some states/provinces
with “no fault” insurance laws, a
report may not be necessary.
This is especially true if there are
no injuries and both vehicles
are driveable.
Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision
repair facility to x the damage,
make sure you are comfortable
with them. Remember, you
will have to feel comfortable with
their work for a long time.
Once you have an estimate, read
it carefully and make sure you
understand what work will
be performed on your vehicle. If
you have a question, ask for
an explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility
of choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required
replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered
by your GM vehicle warranty.
Customer Assistance Information 7-11
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Reporting Safety Defects
to Saturn
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, please notify Saturn.
Call 1-800-553-6000, or write:
Saturn Corporation
100 Saturn Parkway
Mail Drop 371-999-S24
Spring Hill, TN 37174-1500
In Canada, call 1-800-263-1999,
or write:
Saturn Customer Communication
Centre
General Motors of Canada Limited
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications
Ordering Information
Service Manuals
A variety of publications are
available to you. Saturn service
manuals are written for trained
technicians, and in some cases,
specialized tools and equipment are
necessary to complete certain
repairs. However, the manuals are
available to owners who either
have the training, or wish to gain a
greater understanding of the
technical aspect of their Saturn.
For additional publications
information or to order publications
in the United States, call toll
free 1-800-2-SATURN or visit
Saturn-publications.com to order
on-line.
In Canada, Saturn service manuals
are available by calling toll free
1-800-551-4123.
Owner Publications
Information on how to obtain
product bulletins and as described
below is applicable only in the
fty U.S. states and the District of
Columbia, and only for cars and light
trucks with a Gross Vehicle
Weight Rating (GVWR) less than
10,000 pounds (4 536 kg). Copies of
individual bulletins are also at
your participating Saturn retailer.
You can ask to see them.
In Canada, information relating to
product service bulletins can
be obtained by contacting your
Saturn retailer.
Service Bulletins
Saturn regularly sends its retailers
useful service bulletins about Saturn
products. Saturn monitors product
performance in the eld. We
then prepare bulletins for servicing
our products better. You can
get these bulletins, too.
Customer Assistance Information 7-13
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Bulletins cover various subjects.
Some pertain to the proper use and
care of your vehicle. Some
describe costly repairs. Others
describe inexpensive repairs which,
if done on time with the latest
parts, may avoid future costly
repairs.
Some bulletins tell a technician how
to repair a new or unexpected
condition. Others describe a quicker
way to x your vehicle. They can
help a technician service your
vehicle better.
Most bulletins apply to conditions
affecting a small number of vehicles.
Your Saturn retailer or a qualied
technician may have to determine if
a specic bulletin applies to your
vehicle. To order Saturn bulletins,
call Saturn Publications at
1-800-2-SATURN or visit
saturn-publications.com to
order online.Vehicle Data
Recording and
Privacy
Your Saturn vehicle has a number
of sophisticated computers that
record information about the
vehicle’s performance and how it is
driven. For example, your vehicle
uses computer modules to monitor
and control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may
store data to help your
dealer/retailer technician service
your vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate
of fuel consumption or average
speed. These modules may
also retain the owner’s personal
preferences, such as radio pre-sets,
seat positions, and temperature
settings.
Event Data Recorders
This vehicle has an Event
Data Recorder (EDR). The main
purpose of an EDR is to record, in
certain crash or near crash-like
situations, such as an airbag
deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
How various systems in your
vehicle were operating
Whether or not the driver and
passenger safety belts were
buckled/fastened
How far, if at all, the driver was
pressing the accelerator and/or
brake pedal
How fast the vehicle was
traveling
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This data can help provide a better
understanding of the circumstances
in which crashes and injuries
occur.
Important:EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data
is recorded by the EDR under
normal driving conditions and no
personal data (e.g., name, gender,
age, and crash location) is
recorded. However, other parties,
such as law enforcement, could
combine the EDR data with the type
of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required,
and access to the vehicle or the
EDR is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement,
that have the special equipment, can
read the information if they have
access to the vehicle or the EDR.Saturn will not access this data or
share it with others except: with
the consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
Saturn’s defense of litigation
through the discovery process; or,
as required by law. Data that Saturn
collects or receives may also be
used for Saturn research needs or
may be made available to others
for research purposes, where
a need is shown and the data is not
tied to a specic vehicle or vehicle
owner.
OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar
Terms and Conditions for
information on data collection and
use. See alsoOnStar
®System
on page 2-29in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system
may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
Refer to the navigation system
operating manual for information on
stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
Saturn vehicles does not use
or record personal information or
link with any other Saturn system
containing personal information.
Customer Assistance Information 7-15
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A
About Driving Your Vehicle......... ii
Accessories and
Modications...................... 5-3
Accessory Power Outlets......3-16
Adding Equipment to Your
Airbag-Equipped Vehicle....1-55
Additives, Fuel...................... 5-5
Add-On Electrical
Equipment.......................5-75
Air Cleaner/Filter, Engine.......5-15
Air Conditioning...................3-17
Airbag
Passenger Status
Indicator.......................3-26
Readiness Light................3-25
Airbag System.....................1-41
Adding Equipment to
Your Airbag-Equipped
Vehicle........................1-55
How Does an Airbag
Restrain?.....................1-47
Passenger Sensing
System........................1-49Airbag System (cont.)
Servicing Your
Airbag-Equipped
Vehicle........................1-54
What Makes an Airbag
Inate?........................1-47
What Will You See After an
Airbag Inates?.............1-48
When Should an Airbag
Inate?........................1-45
Where Are the Airbags?.....1-44
Antenna, Fixed Mast............3-84
Antenna, XM™ Satellite
Radio Antenna System......3-84
Antilock Brake
System (ABS).................... 4-6
Antilock Brake, System
Warning Light...................3-28
Appearance Care
Aluminum Wheels.............5-72
Care of Safety Belts..........5-69
Chemical Paint Spotting.....5-73
Cleaning Exterior Lamps/
Lenses........................5-70
Fabric/Carpet...................5-68Appearance Care (cont.)
Finish Care......................5-70
Finish Damage.................5-73
Instrument Panel, Vinyl,
and Other Plastic
Surfaces......................5-69
Interior Cleaning...............5-66
Leather...........................5-68
Sheet Metal Damage........5-73
Tires...............................5-72
Underbody Maintenance....5-73
Washing Your Vehicle........5-69
Weatherstrips...................5-69
Windshield and Wiper
Blades.........................5-71
Appointments, Scheduling
Service............................. 7-7
Audio System......................3-56
Audio Steering Wheel
Controls.......................3-82
Chime Level Adjustment....3-84
Fixed Mast Antenna..........3-84
Radio Reception...............3-83
Setting the Clock..............3-56
Theft-Deterrent Feature......3-82
XM™ Satellite Radio
Antenna System............3-84
INDEX i-1
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Child Restraints (cont.)
Securing a Child Restraint
in the Right Front Seat
Position.......................1-38
Where to Put the
Restraint......................1-29
Chime Level Adjustment........3-84
Cleaning
Aluminum Wheels.............5-72
Exterior Lamps/Lenses......5-70
Fabric/Carpet...................5-68
Finish Care......................5-70
Instrument Panel, Vinyl,
and Other Plastic
Surfaces......................5-69
Interior............................5-66
Leather...........................5-68
Tires...............................5-72
Underbody Maintenance....5-73
Washing Your Vehicle........5-69
Weatherstrips...................5-69
Windshield and Wiper
Blades.........................5-71
Climate Control System
Automatic........................3-17
Outlet Adjustment.............3-22
Clock, Setting......................3-56Collision Damage Repair......... 7-9
Compass............................3-40
Compressor Kit
Storing............................5-66
Compressor Kit, Tire
Sealant...........................5-59
Content Theft-Deterrent.........2-10
Control of a Vehicle............... 4-4
Convenience Net.................2-38
Coolant
Engine............................5-20
Engine Temperature
Warning Light...............3-29
Surge Tank
Pressure Cap...............5-22
Cooling System...................5-17
Cruise Control....................... 3-9
Cruise Control Light..............
3-33
Cupholders.........................2-37
Customer Assistance
Information
Courtesy Transportation....... 7-8
Customer Assistance for
Text Telephone (TTY)
Users............................ 7-4
Customer Assistance
Offices........................... 7-5
Customer Satisfaction
Procedure...................... 7-1Customer Assistance Information
(cont.)
GM Mobility
Reimbursement
Program........................ 7-5
Reporting Safety Defects to
Saturn.........................7-13
Reporting Safety Defects to
the Canadian
Government..................7-12
Reporting Safety Defects to
the United States
Government..................7-12
Roadside Assistance
Program........................ 7-5
Service Publications
Ordering Information......7-13
D
Daytime Running Lamp.........3-13
Defensive Driving................... 4-3
Delayed Locking.................... 2-6
DIC Compass......................3-40
Disc, MP3...........................3-66
Doing Your Own
Service Work..................... 5-4
Dome Lamp ........................3-14
INDEX i-3
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Door
Automatic Door Lock.......... 2-7
Automatic Door Unlock........ 2-7
Delayed Locking................. 2-6
Locks............................... 2-6
Power Door Locks.............. 2-6
Rear Door Security Locks.... 2-7
Driver
Seat Height Adjuster........... 1-4
Driver Behavior..................... 4-2
Driver Information
Center (DIC)....................3-36
DIC Operation and
Displays.......................3-36
DIC Vehicle
Customization...............3-49
DIC Warnings and
Messages....................3-42
Driver Storage
Compartment...................2-38
Driving
At Night..........................4-12
Before a Long Trip............4-14
Defensive.......................... 4-3
Drunken............................ 4-4Driving (cont.)
Environment...................... 4-2
Highway Hypnosis............4-14
Hill and Mountain Roads....4-14
In Rain and on Wet
Roads.........................4-13
Rocking Your Vehicle to
Get it Out ....................4-17
Winter.............................4-15
Driving for Better Fuel
Economy........................... 4-3
E
EDR ..................................7-14
Electrical System
Add-On Equipment............5-75
Fuses and Circuit
Breakers......................5-75
Instrument Panel Fuse
Block...........................5-76
Power Windows and Other
Power Options..............5-75
Underhood Fuse Block......5-77
Windshield Wiper Fuses....5-75
Electronic Immobilizer
PASS-Key
®III+................2-12Electronic Immobilizer
Operation
PASS-Key
®III+................2-12
Engine
Air Cleaner/Filter...............5-15
Change Engine Oil Light....3-33
Check and Service Engine
Soon Lamp..................3-30
Coolant...........................5-20
Coolant Heater.................2-19
Coolant Temperature
Warning Light...............3-29
Drive Belt Routing.............6-13
Engine Compartment
Overview......................5-10
Exhaust...........................2-26
Oil ..................................5-11
Oil Life System.................5-14
Overheating.....................5-23
Starting...........................2-15
Entry Lighting......................3-14
Event Data Recorders..........7-14
Extender, Safety Belt............1-22
Exterior Lamps....................3-12
i-4 INDEX
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