2009 SATURN ASTRA sat nav

Customer
Information
Customer Information
Customer Satisfaction
Procedure.......................12-1
Online Owner Center........12-4
Customer Assistance for
Text Telephone (TTY)
Users
..............................12-5
Customer Assistance
Offices............................12-5
GM Mobility
Reimbursement
Program
..........................12-6
Roadside Assistance
Program..........................12-6
Scheduling Service
Appointments..................12-8
Courtesy Transportation. . . .12-9
Collision Damage
Repair...........................12-10
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
...................12-14
Reporting Safety
Defects to the
Canadian Government
. . .12-14
Reporting Safety
Defects to Saturn..........12-14
Service Publications
Ordering Information......12-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy...................12-16
Event Data Recorders.....12-16
OnStar®..........................12-17
Navigation System...........12-17
Radio Frequency
Identication (RFID).......12-17
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your retailer and to
Saturn. Together we are committed
to providing our customers with
unparalleled service, before, during,
and after the purchase of a
Saturn vehicle, for total customer
satisfaction. We call this the Saturn
Difference. Normally, any concerns
with the sales transaction or the
operation of the vehicle are resolved
by the retailer’s sales or service
departments. If, for any reason, your
ownership experience falls below
your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail
Customer Assistance Liaison. Any
member of the retail management
team has the authority and the
desire to resolve your concerns.
Normally, concerns can be quickly
resolved at this level.
Customer Information 12-1
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Saturn will not access this data or
share it with others except: with
the consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
Saturn’s defense of litigation
through the discovery process; or,
as required by law. Data that Saturn
collects or receives may also be
used for Saturn research needs or
may be made available to others
for research purposes, where
a need is shown and the data is not
tied to a specic vehicle or vehicle
owner.
OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms
and Conditions for information
on data collection and use. See also
OnStar
®System on page 4-38in
this manual for more information.
Navigation System
If your vehicle has a navigation
system, use of the system
may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
Refer to the navigation system
operating manual for information
on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
Saturn vehicles does not use
or record personal information or
link with any other Saturn system
containing personal information.
Customer Information 12-17
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Owner Checks and
Services..........................11-9
Owner Checks, Service.......... 9-4
Owners, Canadian.................... ii
P
Paint, Damage.....................9-79
Park
Shifting Into.....................8-11
Shifting Out of..................8-12
Park Brake..........................8-10
Parking
Over Things That Burn......8-13
Parking Your Vehicle............8-13
Passenger Airbag Status
Indicator..........................4-15
Passenger Sensing System . . . 1-30
Passing..............................8-22
Perchlorate Materials
Requirements, California...... 9-3
Power
Door Locks........................ 2-6
Retained Accessory............ 8-3
Steering Fluid...................9-20
Windows.........................2-10
Pressure Cap......................9-18Privacy.............................12-16
Event Data Recorders.....12-16
Navigation System..........12-17
OnStar..........................12-17
Radio Frequency
Identication................12-17
R
Radio Frequency Identication
(RFID), Privacy...............12-17
Radio(s)............................... 6-2
Radios
Reception........................6-24
Theft-Deterrent.................6-23
Reading Lamps..................... 5-3
Rear Door Security Locks....... 2-6
Rear Heated Seats................ 1-6
Rear Seat Operation.............. 1-7
Rear Windshield Washer/
Wiper............................... 4-9
Rearview Mirrors..................2-11
Reclining Seatbacks............... 1-3
Recommended Fluids and
Lubricants......................11-12
Recreational Vehicle Towing . . . 9-73
Remote Keyless Entry (RKE)
System............................. 2-3Remote Keyless Entry (RKE)
System, Operation.............. 2-4
Removing the Flat Tire and
Installing the Spare Tire.....9-63
Removing the Spare Tire
and Tools........................9-62
Replacement Bulbs..............9-34
Replacing LATCH System
Parts After a Crash...........1-50
Reporting Safety Defects
Canadian Government.....12-14
Saturn...........................12-14
United States
Government................12-14
Restraint System Check
Replacing Airbag System
Parts After a Crash........1-37
Replacing Safety Belt
System Parts After a
Crash..........................1-23
Retained Accessory Power...... 8-3
Roadside
Assistance Program..........12-6
Rocking Your Vehicle to
Get it Out ........................8-29
Routing, Engine Drive Belt....11-15
Running the Vehicle While
Parked............................8-14
INDEX i-7
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