2009 SAAB 9-7X Owners Manual

Courtesy Transportation
To enhance your ownership experience, we and our
participating dealers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the Bumper-to-Bumper (Base Warranty Coverage
period in Canada) in both the U.S. and Canada.
Several courtesy transportation options are available to
assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled “Warranty
and Owner Assistance Information” furnished with
each new vehicle provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, Saab helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Dealers may provide you
with shuttle service to get you to your destination with
minimal interruption of your daily schedule. This includes
one-way or round trip shuttle service within reasonable
time and distance parameters of the dealer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the dealer’s
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by Saab for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available.
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Claim amounts should reect actual costs and be
supported by original receipts. See your dealer for
information regarding the allowance amounts for
reimbursement of fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a
courtesy rental vehicle or reimburse you for a rental
vehicle that you obtain if your vehicle is kept for an
overnight warranty repair. Rental reimbursement will be
limited and must be supported by original receipts.
This requires that you sign and complete a rental
agreement and meet state/provincial, local, and rental
vehicle provider requirements. Requirements vary
and may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for
fuel usage charges and may also be responsible for
taxes, levies, usage fees, excessive mileage, or rental
usage beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer for
specic information about availability. All Courtesy
Transportation arrangements will be administered by
appropriate dealer personnel.
Saab reserves the right to unilaterally modify, change or
discontinue Courtesy Transportation at any time and to
resolve all questions of claim eligibility pursuant to the
terms and conditions described herein at its sole
discretion.
Collision Damage Repair
If your vehicle is involved in a collision and it is damaged,
have the damage repaired by a qualied technician using
the proper equipment and quality replacement parts.
Poorly performed collision repairs will diminish your
vehicle’s resale value, and safety performance can be
compromised in subsequent collisions.
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Collision Parts
Genuine Saab Collision parts are new parts made with
the same materials and construction methods as the
parts with which your vehicle was originally built. Genuine
Saab Collision parts are your best choice to ensure that
your vehicle’s designed appearance, durability and safety
are preserved. The use of Genuine Saab parts can help
maintain your Saab New Vehicle Warranty.
Recycled original equipment parts may also be used for
repair. These parts are typically removed from vehicles
that were total losses in prior crashes. In most cases, the
parts being recycled are from undamaged sections of the
vehicle. A recycled original equipment Saab part, may be
an acceptable choice to maintain your vehicle’s originally
designed appearance and safety performance, however,
the history of these parts is not known. Such parts are not
covered by your Saab New Vehicle Limited Warranty,
and any related failures are not covered by that warranty.
Aftermarket collision parts are also available. These are
made by companies other than Saab and may not have
been tested for your vehicle. As a result, these parts may
t poorly, exhibit premature durability/corrosion problems,
and may not perform properly in subsequent collisions.
Aftermarket parts are not covered by your Saab New
Vehicle Limited Warranty, and any vehicle failure related
to such parts are not covered by that warranty.
Repair Facility
Saab also recommends that you choose a collision repair
facility that meets your needs before you ever need
collision repairs. Your Saab dealer may have a collision
repair center with Saab-trained technicians and state of
the art equipment, or be able to recommend a collision
repair center that has Saab-trained technicians and
comparable equipment.
Insuring Your Vehicle
Protect your investment in your Saab vehicle with
comprehensive and collision insurance coverage. There
are signicant differences in the quality of coverage
afforded by various insurance policy terms. Many
insurance policies provide reduced protection to your
Saab vehicle by limiting compensation for damage
repairs by using aftermarket collision parts. Some
insurance companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend that
you assure your vehicle will be repaired with Saab
original equipment collision parts. If such insurance
coverage is not available from your current insurance
carrier, consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine Saab Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the end of
your lease for poor quality repairs.
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If a Crash Occurs
Here is what to do if you are involved in a crash.
Try to relax and then check to make sure you are all
right. If you are uninjured, make sure that no one else
in your vehicle, or the other vehicle, is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your vehicle
only if its position puts you in danger or you are
instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
If you need roadside assistance, call Saab Roadside
Assistance. SeeRoadside Assistance Program on
page 7-6for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a Saab dealer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable
with their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
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Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage repairs,
Saab recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine Saab parts or recycled original Saab parts.
Remember, recycled parts will not be covered by your
Saab vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine Saab parts.
Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine
Saab parts, even if your insurance coverage does not
pay the full cost.
If another party’s insurance company is paying for the
repairs, you are not obligated to accept a repair valuation
based on that insurance company’s collision policy repair
limits, as you have no contractual limits with that
company. In such cases, you can have control of the
repair and parts choices as long as cost stays within
reasonable limits.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA),
in addition to notifying Saab.
If NHTSA receives similar complaints, it may open
an investigation, and if it nds that a safety defect
exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot
become involved in individual problems between
you, your dealer/retailer, or General Motors.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington D.C., 20590
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
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Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your
vehicle has a safety defect, notify Transport Canada
immediately, in addition to notifying General Motors of
Canada Limited. Call them at 1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects to Saab
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, please notify Saab.
Call 1-800-955-9007, or write:
Saab Cars USA, Inc.
Saab Customer Assistance Center
4405-A International Boulevard
Norcross, GA 30093
In Canada, call 1-800-263-1999 (English or French),
or write:
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins’ give additional technical service
information needed to knowledgeably service Saab cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
Owner Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
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Current and Past Model Order Forms
Technical Service Bulletins and Manuals are available
for current and past model Saab 9-7x vehicles. To
request an order form, please specify year and model
name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc.
on the World Wide Web at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
Vehicle Data Recording and
Privacy
Your Saab vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example, your
vehicle uses computer modules to monitor and control
engine and transmission performance, to monitor the
conditions for airbag deployment and deploy airbags in a
crash and, if so equipped, to provide antilock braking to
help the driver control the vehicle. These modules may
store data to help your dealer technician service your
vehicle. Some modules may also store data about how
you operate the vehicle, such as rate of fuel consumption
or average speed. These modules may also retain the
owner’s personal preferences, such as radio pre-sets,
seat positions, and temperature settings.
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Event Data Recorders
This vehicle has an Event Data Recorder (EDR).
The main purpose of an EDR is to record, in certain
crash or near crash-like situations, such as an airbag
deployment or hitting a road obstacle, data that will
assist in understanding how a vehicle’s systems
performed. The EDR is designed to record data related
to vehicle dynamics and safety systems for a short
period of time, typically 30 seconds or less. The EDR in
this vehicle is designed to record such data as:
How various systems in your vehicle were operating
Whether or not the driver and passenger safety
belts were buckled/fastened
How far, if at all, the driver was depressing the
accelerator and/or brake pedal
How fast the vehicle was traveling
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.Important:EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is recorded
by the EDR under normal driving conditions and no
personal data (e.g., name, gender, age, and crash
location) is recorded. However, other parties, such as law
enforcement, could combine the EDR data with the type
of personally identifying data routinely acquired during a
crash investigation.
To read data recorded by an EDR, special equipment is
required, and access to the vehicle or the EDR is needed.
In addition to the vehicle manufacturer, other parties,
such as law enforcement, that have the special
equipment, can read the information if they have
access to the vehicle or the EDR.
Saab will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of Saab’s defense of litigation
through the discovery process; or, as required by law.
Data that Saab collects or receives may also be used for
Saab research needs or may be made available to others
for research purposes, where a need is shown and the
data is not tied to a specic vehicle or vehicle owner.
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