2009 PONTIAC G8 tow

Services Provided

Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest
service station.
Lock-Out Service:Service is
provided to unlock the vehicle
if you are locked out. A remote
unlock may be available if
you have OnStar
®. For security
reasons, the driver must
present identication before this
service is given.
Emergency Tow From a Public
Road or Highway:Tow to the
nearest Pontiac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in
sand, mud, or snow.
Flat Tire Change:Service is
provided to change a at tire
with the spare tire. The spare tire,
if equipped, must be in good
condition and properly inated.
It is the owner’s responsibility
for the repair or replacement of
the tire if it is not covered by
the warranty.
Battery Jump Start:Service is
provided to jump start a dead
battery.
Trip Interruption Benets
and Assistance:If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the 5 years/
100,000 miles (160 000 km)
Powertrain warranty period. Items
considered are hotel, meals, and
rental car.
Services Not Included in
Roadside Assistance

Impound towing caused by
violation of any laws.
Legal nes.
Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Towing or services for vehicles
driven on a non-public road or
highway.
Customer Information 12-7

If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you are
all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been taken
care of. Move your vehicle only if
its position puts you in danger or
you are instructed to move it by a
police officer.
Give only the necessary and
requested information to police
and other parties involved in the
crash. Do not discuss your
personal condition, mental frame
of mind, or anything unrelated to
the crash. This will help guard
against post-crash legal action.
If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 12-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and modelyear, Vehicle Identication
Number (VIN), insurance
company and policy number,
and a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of the
crash. They will walk you through
the information they will need.
If they ask for a police report,
phone or go to the police
department headquarters the next
day and you can get a copy of the
report for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are driveable.
12-12 Customer Information

Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision repair
facility to x the damage, make
sure you are comfortable with
them. Remember, you will have to
feel comfortable with their work for
a long time.
Once you have an estimate, read
it carefully and make sure you
understand what work will be
performed on your vehicle. If you
have a question, ask for an
explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility
of choice, take your vehicle there,
or have it towed there. Specify to
the facility that any required
replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered
by your GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this
with your repair professional, and
insist on Genuine GM parts.Remember if your vehicle is leased
you may be obligated to have
the vehicle repaired with Genuine
GM parts, even if your insurance
coverage does not pay the full cost.
If another party’s insurance
company is paying for the repairs,
you are not obligated to accept
a repair valuation based on
that insurance company’s collision
policy repair limits, as you have
no contractual limits with that
company. In such cases, you can
have control of the repair and
parts choices as long as cost stays
within reasonable limits.
Customer Information 12-13

Online Owner Center............12-3
OnStar, Privacy..................12-17
OnStar
®System, see
OnStar®Manual...............4-35
Outlet Adjustment.................. 7-9
Outlets
Accessory Power................ 4-9
Outside
Convex Mirror..................2-18
Power Mirrors..................2-17
Owner Checks and
Services..........................11-9
Owner Checks, Service.......... 9-5
Owners, Canadian.................... ii
P
Paint, Damage...................9-102
Park
Shifting Into.....................8-12
Shifting Out of..................8-13
Park Brake..........................8-11
Parking
Over Things That Burn......8-14Parking (cont.)
Parking Your Vehicle............8-14
Passenger Airbag Status
Indicator..........................4-14
Passenger Sensing
System...........................1-27
Passing..............................8-23
Perchlorate Materials
Requirements, California...... 9-3
Perimeter Lighting.................. 5-4
Phone
Bluetooth
®.......................6-25
Power
Door Locks........................ 2-9
Electrical System..............9-36
Retained Accessory (RAP).... 8-3
Seat................................. 1-2
Steering Fluid...................9-21
Windows.........................2-15
Pressure Cap......................9-19
Privacy.............................12-16
Event Data Recorders.....12-16
Navigation System..........12-17
OnStar..........................12-17
Radio Frequency
Identication................12-17
R
Radio Frequency
Identication
(RFID), Privacy...............12-17
Radio(s)............................... 6-3
Radios
Reception........................6-36
Setting the Clock................ 6-2
Theft-Deterrent.................6-35
Reading Lamps..................... 5-4
Rear Door Security Locks....... 2-9
Rear Heated Seats................ 1-5
Rear Seat Operation.............. 1-5
Rearview Mirrors..................2-16
Reclining Seatbacks............... 1-3
Recommended Fluids and
Lubricants......................11-12
Recreational Vehicle Towing....9-89
Remote Keyless Entry
(RKE) System.................... 2-3
Remote Keyless Entry
(RKE) System, Operation..... 2-4
Remote Vehicle Start............. 2-6
Removing the Flat Tire and
Installing the Spare Tire.....9-77
INDEX i-7

Towing
Recreational Vehicle..........9-89
Towing a Trailer................9-89
Your Vehicle.....................9-88
Transmission Operation,
Automatic.......................... 8-6
Transmission Operation,
Manual............................8-10
Trunk.................................2-10
Turn and Lane-Change
Signals............................. 4-7
Turn Signal/Multifunction
Lever................................ 4-4
U
Uniform Tire Quality
Grading...........................9-62
V
Vehicle
Control............................8-17
Loading...........................8-30
Parking Your....................8-14
Running While Parked.......8-15Vehicle Data Recording
and Privacy....................12-16
Vehicle Identication
Number (VIN)...................10-1
Service Parts Identication
Label...........................10-1
Vehicle, Remote Start............. 2-6
Ventilation Adjustment............. 7-9
Visors.................................2-15
Voltmeter Gage....................4-15
W
Warning Lights, Gages and
Indicators........................4-10
Warnings
DIC Warnings and
Messages....................4-26
Hazard Warning Flashers.... 4-4
Wheels
Alignment and Tire
Balance.......................9-64
Different Size...................9-61
Replacement....................9-64
Where to Put the Restraint....1-40Windows.............................2-14
Power.............................2-15
Windshield
Washer............................. 4-8
Washer Fluid....................9-23
Wiper Blade
Replacement................9-24
Wiper Fuses....................9-36
Wipers.............................. 4-8
Winter Driving......................8-27
X
XM Radio Messages............6-24
XM™ Satellite Radio
Antenna System...............6-37
Y
Your Vehicle and the
Environment.....................11-2
i-10 INDEX