2009 Mercury Mountaineer ECU

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
2009 Mountaineer(mnt)
Owners Guide, 2nd Printing
USA(fus)
Customer Assistance
324

SERVICE RECOMMENDATIONS
•Use thescheduled maintenance informationto track routine
service.
•Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications.
•Your authorized dealer can provide parts and service.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other lit material away from the battery and
all fuel related parts.
WARNING:Turn off the power running boards, if equipped,
before working under the vehicle, jacking or placing any object
under the vehicle. Never place your hand between the extended
running board and the vehicle. A moving running board may cause
injury.
Working with the engine off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off the engine and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
Working with the engine on
1. Set the parking brake and shift to P (Park).
2. Block the wheels.
WARNING:To reduce the risk of vehicle damage and/or
personal burn injuries, do not start your engine with the air
cleaner removed and do not remove it while the engine is running.
2009 Mountaineer(mnt)
Owners Guide, 2nd Printing
USA(fus)
Maintenance and Specifications
336

4. To attach the new wiper to the
wiper arm, align the cross pin and
keyway (denoted with the arrows)
and firmly press the wiper blade
into the wiper arm until an audible
snap is heard.
ENGINE OIL
Checking the engine oil
Refer to thescheduled maintenance informationfor the appropriate
intervals for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait 15 minutes for the oil to drain into the
oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the engine oil level dipstick.
•4.0L V6 engine
2009 Mountaineer(mnt)
Owners Guide, 2nd Printing
USA(fus)
Maintenance and Specifications
342

undercoating material. If your vehicle has four-wheel drive, your vehicle
has two driveshafts, one connected to the rear axle and one connected
to the front axle.
AIR FILTER
Refer toscheduled maintenance informationfor the appropriate
intervals for changing the air filter element.
When changing the air filter element, use only the air filter element
listed. Refer toMotorcraft part numbersin this chapter.
WARNING:To reduce the risk of vehicle damage and/or
personal burn injuries do not start your engine with the air
cleaner removed and do not remove it while the engine is running.
Changing the air filter element
•4.0L Engine
•4.6L Engine
1. Release the clamps that secure the air filter housing cover.
2. Carefully separate the two halves of the air filter housing.
3. Remove the air filter element from the air filter housing.
4. Wipe the air filter housing and cover clean to remove any dirt or
debris and to ensure good sealing.
2009 Mountaineer(mnt)
Owners Guide, 2nd Printing
USA(fus)
Maintenance and Specifications
370

5. Install a new air filter element. Be careful not to crimp the filter
element edges between the air filter housing and cover. This could cause
filter damage and allow unfiltered air to enter the engine if not properly
seated.
6. Replace the air filter housing cover and secure the clamps.
Note:Failure to use the correct air filter element may result in severe
engine damage. The customer warranty may be void for any damage to
the engine if the correct air filter element is not used.
MOTORCRAFT PART NUMBERS
Component 4.0L SOHC V6 engine 4.6L 3V V8 engine
Air filter element FA-1695 FA-1780
Fuel filter FG-1083 FG-1083
Battery BXT-65-650 BXT-65-650
Oil filter FL-820S FL-820S
PCV valve
1
Spark plugs2
1
The PCV valve is a critical emission component. It is one of the items
listed inscheduled maintenance informationand is essential to the
life and performance of your vehicle and to its emissions system.
For PCV valve replacement, see your authorized dealer. Refer to
scheduled maintenance informationfor the appropriate intervals for
changing the PCV valve.
Replace the PCV valve with one that meets Ford material and
design specifications for your vehicle, such as a Motorcraft or
equivalent replacement part. The customer warranty may be void
for any damage to the emissions system if such a PCV valve is not
used.
2For spark plug replacement, see your authorized dealer. Refer to
scheduled maintenance informationfor the appropriate intervals for
changing the spark plugs.
Replace the spark plugs with ones that meet Ford material and
design specifications for your vehicle, such as Motorcraft or
equivalent replacement parts. The customer warranty may be
void for any damage to the engine if such spark plugs are not
used.
2009 Mountaineer(mnt)
Owners Guide, 2nd Printing
USA(fus)
Maintenance and Specifications
371

Roof rail cross bars
Trailer hitch drawbars, wiring harnesses and accessories
TripTunes™ Advanced portable audio connection
Peace of mind
Mobile-Ease™ hands-free communication system
Remote start
Vehicle security systems
Wheel locks
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
•To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
•Electrical or electronic accessories or components that are added to
the vehicle by the authorized dealer or the owner may adversely affect
battery performance and durability.
2009 Mountaineer(mnt)
Owners Guide, 2nd Printing
USA(fus)
Accessories
381

easy access/easyout
feature .....................................163
front seats ...............................159
heated ..............................164–165
memory seat ...................147, 162
SecuriCode keyless entry
system ........................................151
SecuriLock passive anti-theft
system ........................................152
Setting the clock
AM/FM single CD .....................25
AM/FM/In-dash 6 CD ................32
Snowplowing .................................8
Spark plugs,
specifications .....................371, 377
Special notice
ambulance conversions ..............8
utility-type vehicles ....................7
Specification chart,
lubricants ...................................372
Speed control ............................108
Starting your vehicle .......261–262,
264
jump starting ..........................313
Steering wheel
controls ....................................111
tilting .........................................98
SYNC
..........................................77
T
Tilt steering wheel ......................98
Tire Pressure Monitoring
System (TPMS)
Roadside Emergencies ...........303
Tires, Wheels and Loading ....241
Warning Displays ..............12, 132
Tires ...........................226–228, 303alignment ................................234
care ..........................................231
changing ..........................303, 308
checking the pressure ............231
inflating ...................................229
label .........................................240
replacing ..........................232, 308
rotating ....................................235
safety practices .......................234
sidewall information ...............236
snow tires and cables .............246
spare tire .................303, 306–307
terminology .............................228
tire grades ...............................227
treadwear ........................227, 231
Towing .......................................254
recreational towing .................259
trailer towing ..........................254
wrecker ....................................319
Transfer case
fluid checking .........................369
Transmission .............................276
brake-shift interlock (BSI) ....276
fluid, checking and adding
(automatic) .............................368
fluid, refill capacities ..............372
lubricant specifications ..........372
Turn signal ..................................89
U
USB port ......................................40
V
Vehicle Identification Number
(VIN) ..........................................378
Vehicle loading ..........................247
Ventilating your vehicle ...........264
2009 Mountaineer(mnt)
Owners Guide, 2nd Printing
USA(fus)
Index
387