ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
2009 Mountaineer(mnt)
Owners Guide, 2nd Printing
USA(fus)
Roadside Emergencies
292
refill capacities ........................372
service points ..................338–339
starting after a collision .........294
Engine block heater .................264
Engine oil ..................................342
checking and adding ..............342
dipstick ....................................342
filter, specifications ........345, 371
recommendations ...................345
refill capacities ........................372
specifications ..........................372
Event data recording ....................7
Exhaust fumes ..........................264
F
Fail safe cooling ........................354
Family entertainment system ....46
Floor mats .................................135
Fluid capacities .........................372
Fog lamps ....................................86
Four-Wheel Drive vehicles
driving off road .......................285
preparing to drive your
vehicle .....................................275
Fuel ............................................355
calculating fuel
economy ..........................122, 361
cap ...........................................357
capacity ...................................372
choosing the right fuel ...........359
comparisons with EPA fuel
economy estimates .................364
detergent in fuel .....................360
filler funnel .............................360
filling your vehicle
with fuel ..................355, 357, 361
filter, specifications ........355, 371
fuel pump shut-off switch .....294improving fuel economy ........361
octane rating ...................359, 377
quality ......................................359
running out of fuel .........313, 360
safety information relating to
automotive fuels .....................355
Fuses ..................................295–296
G
Garage door opener ..................100
Gas cap (see Fuel cap) ............357
Gas mileage
(see Fuel economy) .................361
Gauges .........................................17
GAWR (Gross Axle Weight
Rating)
calculating ...............................253
GVWR (Gross Vehicle Weight
Rating)
calculating ...............................253
H
Hazard flashers .........................293
Headlamps ...................................85
aiming ........................................87
bulb specifications ....................90
daytime running lights .............86
flash to pass ..............................87
high beam .................................86
turning on and off ....................85
Heating
heating and air conditioning
system .................................78, 80
Homelink wireless control
system ........................................114
Hood ..........................................337
How to get going ........................19
2009 Mountaineer(mnt)
Owners Guide, 2nd Printing
USA(fus)
Index
384
