2009 MERCEDES-BENZ GL SUV lock

Fuel and fuel tank
Problem
Possible causes/consequences and
X
X Solutions Fuel is leaking from the
vehicle.
G
Risk of explosion or fire
The fuel line or the fuel tank is defective.
X Turn the key to position 0(Y page 63 )in the ignition lock imme-
diately and remove it.
X Do not restart the engine under any circumstances.
X Consult a qualified specialist workshop. The fuel filler flap can-
not be opened. The fuel filler flap is not released.
Or:
The key batteries are discharged.
X Unlock the vehicle using the emergency key element
(Y page 250).
X Open the tailgate (Y page 61).
X Manually unlock the tailgate using the emergency release
(Y page 251). The fuel filler flap is released, but the opening mechanism is jam-
med.
X
Release the fuel filler flap by hand (Y page 251).
X Consult a qualified specialist workshop. The fuel tank in a vehi-
cle with a diesel engine
has been run com-
pletely dry and the
engine will not start. There is air in the fuel system.
X
Refuel the vehicle (at least 5 litres).
X Turn the ignition on for at least 10 seconds. Turn the key to
position 2(Y page 63) in the ignition lock.
X Start the engine continuously for up to 10 seconds until it runs
smoothly.
If the engine does not start:
X Turn the ignition on again for at least 10 seconds. Turn the key
to position 2(Y page 63) in the ignition lock.
X Start the engine again continuously for up to 10 seconds until
it runs smoothly.
If the engine does not start after three attempts:
X Consult a qualified specialist workshop. Troubleshooting
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Engine
Problem
Possible causes/consequences and
X
X Solutions The engine will not
start. You can hear the
starter motor operat-
ing. R
There is a malfunction in the engine electronics.
R There is a malfunction in the fuel supply.
R The on-board voltage is too low because the starter battery is
too weak or discharged.
X Before the next start attempt, turn the key back to position 0
(Y page 63) in the ignition lock or press the Start/Stop but-
ton* until all the indicator lights in the instrument cluster have
gone out.
X Try to start the engine again (Y page 88). When doing so,
remember that excessively long and frequent attempts to start
the engine will drain the battery.
If the engine does not start after several attempts:
X Consult a qualified specialist workshop. The engine will not
start. You can hear the
starter motor operat-
ing. The reserve fuel
warning lamp is on and
the fuel gauge
shows
0. The fuel tank has been run dry.
X
Refuel the vehicle. The engine will not
start. You cannot hear
the starter motor. The on-board voltage is too low because the starter battery is too
weak or discharged.
X
Jump-start the vehicle (Y page 276).
If the engine does not start despite attempting to jump-start it:
X Consult a qualified specialist workshop. The starter motor was exposed to a thermal load that was too high.
X
Allow the starter motor to cool down for approximately two
minutes.
X Try to start the engine again.
If the engine still does not start:
X Consult a qualified specialist workshop. 242
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Problem
Possible causes/consequences and
X
X Solutions Vehicles with a petrol
engine:
The engine is not run-
ning smoothly and is
misfiring. There is a malfunction in the engine electronics or a mechanical
component of the engine control unit.
X
Only depress the accelerator pedal slightly.
X Have the cause rectified immediately at a qualified specialist
workshop.
Otherwise, non-combusted fuel may get into the catalytic con-
verter and damage it. The coolant tempera-
ture gauge shows a
value above 120 †.
You also hear a warning
tone. The coolant level is too low. The coolant is too hot and the engine
is no longer being cooled sufficiently.
X
Stop as soon as possible and allow the engine and the coolant
to cool down.
X Check the coolant level (Y page 177). Observe the warning
notes as you do so and top up the coolant if necessary. If the coolant level is correct, the radiator fan may be faulty. The
coolant is too hot and the engine is no longer being cooled suffi-
ciently.
X
If the coolant temperature is less than 120 †, you can continue
driving to the nearest qualified specialist workshop.
X Avoid heavy loads on the engine as you do so, e.g. driving on
mountain roads and stop/start driving. The engine does not
switch off. The ignition lock is faulty.
X
Open the fuse box in the engine compartment (Y page 281).
X Remove fuse 120 using the fuse extractor.
The engine stops.
If you wish to start the engine again:
X Replace the fuse. Troubleshooting
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Automatic transmission
Problem
Possible causes/consequences and
X XSolutions The transmission has
problems shifting gear. The transmission is losing oil.
X
Have the transmission checked at a qualified specialist work-
shop immediately. The acceleration ability
is deteriorating.
The transmission no
longer changes gear. The transmission is in emergency mode.
It is only possible to shift into
secondgear and reverse gear.
X Stop the vehicle.
X Turn the key in the ignition to position 0(Y page 63) or press
the Start/Stop button* repeatedly until all indicator lamps in
the instrument cluster go out.
X Wait at least 10 seconds before restarting the engine.
X Have the transmission checked at a qualified specialist work-
shop immediately. PARKTRONIC*
Problem
Possible causes/consequences and
X XSolutions Only the red segments
in the PARKTRONIC
warning display are lit.
You also hear a warning
tone for approximately
two seconds.
PARKTRONIC is deacti-
vated after approx-
imately 20 seconds and
the indicator lamp in
the PARKTRONIC but-
ton lights up. PARKTRONIC has malfunctioned and has switched itself off.
X
If problems persist, have PARKTRONIC checked at a qualified
specialist workshop. Only the red segments
in the PARKTRONIC
warning display are lit.
PARKTRONIC is deacti-
vated after approx-
imately 20 seconds. The PARKTRONIC sensors are dirty or there is interference.
X
Clean the PARKTRONIC sensors (Y page 203).
X Switch the ignition back on. 244
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Problem
Possible causes/consequences and
X
X Solutions Only the red segments
in the PARKTRONIC
warning display are lit.
PARKTRONIC is deacti-
vated after approx-
imately 20 seconds. The problem may be caused by an external source of radio or
ultrasound waves.
X
See if PARKTRONIC functions in a different location. Headlamps
Problem
Possible causes/consequences and
X
X Solutions The headlamps are mis-
ted up on the inside. Air humidity is very high.
X Drive with the headlamps switched on.
The headlamps are demisted after a short distance. The headlamp housing is not sealed and moisture has been able
to enter.
X
Have the headlamps checked at a qualified specialist workshop. Windscreen wipers
Problem
Possible causes/consequences and
X
X Solutions The windscreen wipers
are jammed. Leaves or snow, for example, may be obstructing the windscreen
wiper movement. The wiper motor has been deactivated.
X
For safety reasons, you should remove the key from the ignition
lock.
X Remove the cause of the obstruction.
X Switch the windscreen wipers back on. The windscreen wipers
fail completely.
G
Risk of accident
The windscreen wiper drive is malfunctioning.
X Select another wiper speed on the combination switch.
X Have the windscreen wipers checked at a qualified specialist
workshop. The windscreen washer
fluid from the spray
nozzles no longer hits
the centre of the wind-
screen. The spray nozzles are misaligned.
X
Have the spray nozzles adjusted at a qualified specialist work-
shop. Troubleshooting
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Side windows
Problem
Possible causes/consequences and
X XSolutions A side window will not
close. Objects are trapped between the window and the door frame.
X
Remove the objects.
X Close the side window. There are objects in the window guide rail which are preventing
the side window from closing.
X
Remove the objects.
X Close the side window. You cannot see the cause.
X
Close the side window with increased force or without the anti-
entrapment feature (Y page 86).Mirrors
Problem
Possible causes/consequences and
X XSolutions An exterior mirror has
been pushed out of
position.
Vehicles with exterior mirrors that cannot be folded in/out elec-
trically:
X
Move the exterior mirror into the correct position manually.
Vehicles with electrically folding exterior mirrors*:
X Press the mirror-folding button* (Y page 72) repeatedly until
you hear a distinct click.
The mirror housing is engaged again and you can adjust the
mirror as usual (Y page 72).246
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Key
Problem
Possible causes/consequences and
X
X Solutions You cannot lock or
unlock the vehicle
using the key. The key batteries are discharged or nearly discharged.
X
Point the tip of the key at the driver's door handle from close
range and try to unlock or lock the vehicle again.
If this does not work:
X Unlock the vehicle using the emergency key element
(Y page 250).
X Check the key batteries and replace them if necessary
(Y page 253). The key is faulty.
X
Lock/unlock the vehicle as described in the "Opening and clos-
ing in an emergency" section (Y page 250).
X Have the key checked at a qualified specialist workshop. You can no longer lock
or unlock the vehicle
using KEYLESS GO*.
KEYLESS GO* is in standby mode because the vehicle has not
been unlocked for an extended period.
X
Pull the door handle twice and then insert the key into the igni-
tion lock. KEYLESS-GO* is malfunctioning.
X
Lock/unlock the vehicle using the remote control function of
the key. Point the tip of the key at the driver's door handle from
close range and press the %/&button.
X Have the key checked at a qualified specialist workshop. There is interference from a powerful source of radio waves.
X
Lock/unlock the vehicle as described in the "Opening and clos-
ing in an emergency" section (Y page 250).You have lost a key.
X
Have the key cancelled at a Mercedes-Benz Service Centre.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. You have lost the emer-
gency key element.
X
Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. Troubleshooting
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Problem
Possible causes/consequences and
X XSolutions The engine cannot be
started using the key. The on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating* or inte-
rior lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 272).
or
X Jump-start the vehicle (Y page 276).
or
X Consult a qualified specialist workshop. The engine cannot be
started using KEYLESS
GO*. The key is in the
vehicle. A door is open. Therefore, the key cannot be detected as easily.
X
Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle using the key in the ignition lock. Trailer towing*
Problem
Possible causes/consequences and
X XSolutions The ball coupling can-
not be locked.
The key cannot be
removed from the ball
coupling.
G
Risk of accident
The ball coupling is dirty.
The trailer coupling is damaged.
X Remove the ball coupling and clean it (Y page 203). If the ball
coupling still cannot be locked, remove the ball coupling. It must
no longer be used to tow a trailer, as safe operation is not guar-
anteed.
X Have the entire trailer coupling checked at a qualified specialist
workshop. 248
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