ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
2009 MKZ(378)
Owners Guide
USA(fus)
Roadside Emergencies
210
Fluid capacities .........................280
Foglamps .....................................38
Four-Wheel Drive vehicles
driving off road .......................203
Fuel ............................................264
calculating fuel
economy ............................72, 269
cap ...........................................266
capacity ...................................280
choosing the right fuel ...........267
comparisons with EPA fuel
economy estimates .................272
detergent in fuel .....................268
filling your vehicle with
fuel ...........................264, 266, 269
filter, specifications ........263, 279
fuel pump shut-off switch .....212
improving fuel economy ........269
octane rating ...................267, 282
quality ......................................267
running out of fuel .................268
safety information relating to
automotive fuels .....................264
Fuel pump shut-off switch .......212
Fuses ..................................212–213
G
Gas cap (see Fuel cap) ............266
Gas mileage
(see Fuel economy) .................269
Gauges .........................................14
H
Hazard flashers .........................211
Headlamps ...................................37
aiming ........................................40
autolamp system .......................37
bulb specifications ....................42daytime running lights .............38
flash to pass ..............................39
high beam .................................39
replacing bulbs .........................44
turning on and off ....................37
Heating
heating and air conditioning
system .................................31, 33
Homelink wireless control
system ..........................................67
Hood ..........................................249
I
Ignition ...............................185, 282
Illuminated visor mirror .............53
Infant seats
(see Safety seats) .....................145
Inspection/maintenance (I/M)
testing ........................................274
Instrument panel
cleaning ...................................245
cluster ........................................10
lighting up panel and
interior .......................................39
J
Jack ............................................218
positioning ...............................218
storage .....................................218
Jump-starting your vehicle ......225
K
Keyless entry system .................95
autolock .....................................83
keypad .......................................95
locking and unlocking doors ....96
programming entry code .........95
2009 MKZ(378)
Owners Guide
USA(fus)
Index
289
