2009 HUMMER H3 service

Scheduling Service
Appointments
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment. By
scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please
call your dealership/retailer, let them
know this, and ask for instructions.
If the dealer/retailer requests
you to bring the vehicle for service,
you are urged to do so as early
in the work day as possible to allow
for the same day repair.
Courtesy Transportation
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer
support program for vehicles with
the Bumper to Bumper (Base
Warranty Coverage period in
Canada) and extended powertrain,
and hybrid specic warranties in
both the U.S. and Canada.
Several courtesy transportation
options are available to assist
in reducing your inconvenience
when warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps
to minimize your inconvenience
by providing several transportation
options. Depending on the
circumstances, your dealer can
offer you one of the following:
Shuttle Service
Participating dealers can provide
shuttle service to get you to
your destination with minimal
interruption of your daily schedule.
This includes one-way or round
trip shuttle service to a destination
up to 10 miles (16 km) from the
dealership.
Customer Assistance Information 7-9

Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty
repairs, and public transportation is
used instead of the dealer’s shuttle
service, the expense must be
supported by original receipts and
can only be up to the maximum
amount allowed by GM for shuttle
service. In addition, for U.S.
customers, should you arrange
transportation through a friend or
relative, limited reimbursement for
reasonable fuel expenses may be
available. Claim amounts should
reect actual costs and be supported
by original receipts. See your dealer
for information regarding the
allowance amounts for
reimbursement of fuel or other
transportation costs.Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for a warranty repair. If you obtain a
rental vehicle on your own, please
see your dealer for the maximum
number of days allowed and the
allowance per rental day. Rental
reimbursement must be supported
by original receipts. This requires
that you sign and complete a rental
agreement and meet state, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact
your dealer for specic information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate
dealer personnel.
General Motors reserves the right to
unilaterally modify, change, or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility pursuant
to the terms and conditions
described herein at its sole
discretion.
7-10 Customer Assistance Information

Many insurance policies provide
reduced protection to your GM
vehicle by limiting compensation for
damage repairs by using aftermarket
collision parts. Some insurance
companies will not specify
aftermarket collision parts. When
purchasing insurance, we
recommend that you assure your
vehicle will be repaired with GM
original equipment collision parts. If
such insurance coverage is not
available from your current insurance
carrier, consider switching to another
insurance carrier.
If your vehicle is leased, the leasing
company may require you to
have insurance that assures repairs
with Genuine GM Original
Equipment Manufacturer (OEM)
parts or Genuine Manufacturer
replacement parts. Read your lease
carefully, as you may be charged
at the end of your lease for
poor quality repairs.If a Crash Occurs
Here is what to do if you are
involved in a crash.
Try to relax and then check to
make sure you are all right. If
you are uninjured, make sure that
no one else in your vehicle, or
the other vehicle, is injured.
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been
taken care of. Move your vehicle
only if its position puts you in
danger or you are instructed to
move it by a police officer.
Give only the necessary and
requested information to
police and other parties involved
in the crash. Do not discuss
your personal condition, mental
frame of mind, or anything
unrelated to the crash. This will
help guard against post-crash
legal action.
If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Service on
page 7-6for more information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
7-12 Customer Assistance Information

Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, please notify General Motors.
Call 1-866-HUMMER6 (486-6376),
or write:
HUMMER Customer Assistance
Center
P.O. Box 33177
Detroit, MI 48232-5177
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Communication Centre
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on engines,
transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information needed
to knowledgeably service General
Motors cars and trucks. Each bulletin
contains instructions to assist in the
diagnosis and service of your
vehicle.
Owner Information
Owner publications are written
specically for owners and intended
to provide basic operational
information about the vehicle. The
owner manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE:
$35.00 (U.S.) plus processing fee
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus processing fee
Current and Past Model Order
Forms
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
To request an order form, specify
year and model name of the vehicle.
Customer Assistance Information 7-15

ORDER TOLL FREE:
1-800-551-4123 Monday-Friday
8:00 AM - 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. on the World Wide
Web at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
Note to Canadian Customers: All
listed prices are quoted in U.S.
funds. Canadian residents are to
make checks payable in U.S. funds.Vehicle Data
Recording and
Privacy
Your GM vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven. For
example, your vehicle uses computer
modules to monitor and control
engine and transmission
performance, to monitor the
conditions for airbag deployment and
deploy airbags in a crash and, if so
equipped, to provide antilock braking
to help the driver control the vehicle.
These modules may store data to
help your dealer/retailer technician
service your vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate of
fuel consumption or average speed.
These modules may also retain the
owner’s personal preferences, such
as radio pre-sets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle has an Event
Data Recorder (EDR). The main
purpose of an EDR is to record, in
certain crash or near crash-like
situations, such as an airbag
deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
How various systems in your
vehicle were operating
Whether or not the driver and
passenger safety belts were
buckled/fastened
How far, if at all, the driver was
pressing the accelerator and/or
brake pedal
How fast the vehicle was
traveling
7-16 Customer Assistance Information

This data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data
is recorded by the EDR under
normal driving conditions and no
personal data (e.g., name, gender,
age, and crash location) is
recorded. However, other parties,
such as law enforcement, could
combine the EDR data with the type
of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required,
and access to the vehicle or the
EDR is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement,
that have the special equipment, can
read the information if they have
access to the vehicle or the EDR.GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with
the consent of the lessee; in
response to an official request of
police or similar government office;
as part of GM’s defense of
litigation through the discovery
process; or, as required by law. Data
that GM collects or receives may
also be used for GM research needs
or may be made available to
others for research purposes, where
a need is shown and the data is
not tied to a specic vehicle
or vehicle owner.
OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms and
Conditions for information on data
collection and use. See alsoOnStar
®
System on page 2-39in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and for
deletion instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with
any other GM system containing
personal information.
Customer Assistance Information 7-17

A
Accessories and
Modications...................... 5-3
Accessory Power Outlets......3-18
Adding Equipment to Your
Airbag-Equipped Vehicle....1-58
Additives, Fuel...................... 5-6
Add-On Electrical
Equipment.......................5-91
Air Cleaner/Filter, Engine.......5-17
Air Conditioning...................3-19
Airbag
Passenger Status
Indicator.......................3-26
Readiness Light................3-25
Airbag System.....................1-46
Adding Equipment to Your
Airbag-Equipped
Vehicle........................1-58
How Does an Airbag
Restrain?.....................1-52
Passenger Sensing
System........................1-54
Servicing Your
Airbag-Equipped
Vehicle........................1-58Airbag System (cont.)
What Makes an Airbag
Inate?........................1-52
What Will You See After an
Airbag Inates?.............1-52
When Should an Airbag
Inate?........................1-50
Where Are the Airbags?.....1-49
Antenna, Fixed Mast............3-63
Antenna, XM™ Satellite
Radio Antenna System......3-63
Antilock Brake
System (ABS).................... 4-5
Antilock Brake, System
Warning Light...................3-28
Appearance Care
Aluminum or
Chrome-Plated Wheels . . . 5-88
Care of Safety Belts..........5-85
Chemical Paint Spotting.....5-90
Cleaning Exterior Lamps/
Lenses........................5-86
Fabric/Carpet...................5-84
Finish Care......................5-86
Finish Damage.................5-89
Appearance Care (cont.)
Instrument Panel, Vinyl,
and Other Plastic
Surfaces......................5-85
Interior Cleaning...............5-83
Leather...........................5-85
Sheet Metal Damage........5-89
Tires...............................5-89
Underbody Maintenance....5-89
Washing Your Vehicle........5-86
Weatherstrips...................5-86
Windshield, Backglass, and
Wiper Blades................5-87
Appointments, Scheduling
Service............................. 7-9
Ashtray...............................3-18
Assist Steps........................4-28
Audio System......................3-41
Fixed Mast Antenna..........3-63
Navigation/Radio System,
see Navigation Manual . . . 3-52
Radio Reception...............3-62
Setting the Clock..............3-41
Theft-Deterrent Feature......3-62
XM™ Satellite Radio
Antenna System............3-63
INDEX i-1

Cleaning (cont.)
Finish Care......................5-86
Instrument Panel, Vinyl,
and Other Plastic
Surfaces......................5-85
Interior............................5-83
Leather...........................5-85
Tires...............................5-89
Underbody Maintenance....5-89
Washing Your Vehicle........5-86
Weatherstrips...................5-86
Windshield, Backglass, and
Wiper Blades................5-87
Climate Control System.........3-19
Outlet Adjustment.............3-21
Clock, Setting......................3-41
Clutch, Hydraulic..................5-21
Collision Damage Repair.......7-11
Compass............................2-34
Content Theft-Deterrent.........2-11
Control of a Vehicle............... 4-3
Convenience Net.................2-49
Coolant
Engine............................5-23
Engine Temperature Gage . . . 3-29
Cooling System...................5-22
Cruise Control....................... 3-9Cruise Control Light..............3-33
Cupholders.........................2-47
Customer Assistance
Information
Courtesy Transportation....... 7-9
Customer Assistance for
Text Telephone (TTY)
Users............................ 7-4
Customer Assistance
Offices........................... 7-4
Customer Satisfaction
Procedure...................... 7-1
GM Mobility
Reimbursement
Program........................ 7-5
Reporting Safety Defects to
General Motors.............7-15
Reporting Safety Defects to
the Canadian
Government..................7-14
Reporting Safety Defects to
the United States
Government..................7-14
Roadside Service............... 7-6
Service Publications
Ordering Information......7-15
D
Daytime Running Lamp.........3-13
Defensive Driving................... 4-2
Doing Your Own
Service Work..................... 5-4
Dome Lamp ........................3-16
Dome Lamp Override...........3-16
Door
Locks............................... 2-5
Power Door Locks.............. 2-6
Programmable Automatic
Door Locks.................... 2-6
Rear Door Security Locks.... 2-6
Driver Information
Center (DIC)....................3-34
DIC Operation and
Displays.......................3-34
DIC Warnings and
Messages....................3-37
Driving
At Night..........................4-28
Before a Long Trip............4-30
Defensive.......................... 4-2
Drunken............................ 4-2
Highway Hypnosis............4-30
INDEX i-3