2009 GMC ACADIA navigation

Customer
Assistance
Information
Customer Assistance
and Information
Customer Satisfaction
Procedure.........................7-1
Online Owner Center..........7-3
Customer Assistance for
Text Telephone (TTY)
Users
................................7-4
Customer Assistance
Offices..............................7-5
GM Mobility
Reimbursement Program. . .7-5
Roadside Assistance
Program............................7-6
Scheduling Service
Appointments....................7-8
Courtesy Transportation......7-9
Collision Damage Repair. . .7-10
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
....................7-14
Reporting Safety Defects
to the Canadian
Government
....................7-14
Reporting Safety Defects
to General Motors...........7-14
Service Publications
Ordering Information........7-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.....................7-16
Event Data Recorders.......7-16
OnStar®............................7-17
Navigation System............7-17
Radio Frequency
Identication (RFID).........7-17
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to GMC.
Normally, any concerns with the
sales transaction or the operation
of the vehicle will be resolved by
the dealer’s sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service
or parts manager, contact the owner
of the dealership or the general
manager.
Customer Assistance Information 7-1

GM will not access this data or
share it with others except: with the
consent of the vehicle owner or, if the
vehicle is leased, with the consent
of the lessee; in response to an
official request of police or similar
government office; as part of GM’s
defense of litigation through the
discovery process; or, as required
by law. Data that GM collects or
receives may also be used for GM
research needs or may be made
available to others for research
purposes, where a need is shown
and the data is not tied to a specic
vehicle or vehicle owner.OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms and
Conditions for information on data
collection and use. See alsoOnStar
®
System on page 2-41in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and for
deletion instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with
any other GM system containing
personal information.
Customer Assistance Information 7-17

A
Accessories and
Modications...................... 5-3
Accessory Power Outlets......3-20
Adding Equipment to Your
Airbag-Equipped Vehicle....1-60
Additives, Fuel...................... 5-5
Add-On Electrical
Equipment.......................5-89
Air Cleaner/Filter, Engine.......5-15
Air Conditioning...........3-22, 3-25
Airbag
Passenger Status
Indicator.......................3-36
Readiness Light................3-36
Airbag System.....................1-48
Adding Equipment to
Your Airbag-Equipped
Vehicle........................1-60
How Does an Airbag
Restrain?.....................1-53
Passenger Sensing
System........................1-55
Servicing Your
Airbag-Equipped
Vehicle........................1-59Airbag System (cont.)
What Makes an Airbag
Inate?........................1-53
What Will You See After
an Airbag Inates?........1-54
When Should an
Airbag Inate?..............1-51
Where Are the Airbags?.....1-50
All-Wheel Drive....................5-33
All-Wheel-Drive (AWD)
System............................. 4-7
Antilock Brake
System (ABS).................... 4-4
Antilock Brake, System
Warning Light...................3-39
Appearance Care
Aluminum or
Chrome-Plated Wheels . . . 5-86
Care of Safety Belts..........5-84
Chemical Paint Spotting.....5-88
Cleaning Exterior Lamps/
Lenses........................5-85
Fabric/Carpet...................5-83
Finish Care......................5-85
Finish Damage.................5-88
Instrument Panel, Vinyl,
and Other Plastic
Surfaces......................5-84Appearance Care (cont.)
Interior Cleaning...............5-81
Leather...........................5-83
Sheet Metal Damage........5-87
Tires...............................5-87
Underbody Maintenance....5-88
Washing Your Vehicle........5-84
Weatherstrips...................5-84
Windshield, Backglass,
and Wiper Blades..........5-86
Appointments, Scheduling
Service............................. 7-8
Audio System......................3-72
Audio Steering Wheel
Controls.....................3-121
Navigation/Radio System,
see Navigation Manual . . . 3-99
Radio Reception.............3-121
Rear Audio
Controller (RAC)..........3-120
Rear Seat Audio (RSA)....3-118
Setting the Clock..............3-73
Theft-Deterrent Feature....3-120
Audio System(s)..................3-74
Automatic Transmission
Fluid...............................5-16
Operation........................2-24
INDEX i-1

Loss of Control..................... 4-9
Lower Anchors and Tethers
for Children......................1-37
Luggage Carrier...................2-51
Lumbar
Manual Controls................. 1-4
Power Controls.................. 1-5
M
Maintenance Schedule
Additional Required
Services........................ 6-6
At Each Fuel Fill................ 6-9
At Least Once a Month....... 6-9
At Least Once a Year.......6-10
Introduction....................... 6-1
Maintenance Footnotes....... 6-7
Maintenance Record.........6-16
Maintenance
Replacement Parts........6-14
Maintenance Requirements . . . 6-2
Owner Checks and
Services........................ 6-9
Recommended Fluids
and Lubricants..............6-12Maintenance Schedule (cont.)
Scheduled Maintenance....... 6-3
Using............................... 6-2
Your Vehicle and the
Environment................... 6-2
Malfunction Indicator Lamp....3-41
Manual Lumbar Controls......... 1-4
Manual Seats........................ 1-3
Memory Seat and Mirrors....... 1-6
Message
DIC Warnings and
Messages....................3-56
Mirrors
Automatic Dimming
Rearview......................2-31
Manual Rearview Mirror.....2-31
Outside Convex Mirror.......2-34
Outside Heated Mirrors......2-34
Outside Power Foldaway
Mirrors.........................2-33
Outside Power Mirrors.......2-32
Park Tilt..........................2-33
MP3 ...........................3-89, 3-93
MyGMLink.com...................... 7-3
N
Navigation System, Privacy . . . 7-17
Navigation/Radio System,
see Navigation Manual......3-99
New Vehicle Break-In...........2-20
O
Odometer...........................3-35
Off-Road Recovery................ 4-9
Oil
Engine............................5-11
Pressure Light..................3-44
Oil, Engine Oil Life System....5-13
Older Children, Restraints......1-29
Online Owner Center.............. 7-3
OnStar, Privacy....................7-17
OnStar
®System, see
OnStar®Manual...............2-41
Operation, Universal Home
Remote System................2-45
Orange Covered Wiring.........5-89
Outlet Adjustment.................3-30
Outlets
Accessory Power..............3-20
INDEX i-7

Outside
Convex Mirror..................2-34
Heated Mirrors.................2-34
Power Foldaway Mirrors....2-33
Power Mirrors..................2-32
Overheated Engine Protection
Operating Mode................5-23
Owner Checks and Services . . . 6-9
Owners, Canadian.................... ii
P
Paint, Damage.....................5-88
Parade Dimming..................3-15
Park
Shifting Into.....................2-27
Shifting Out of..................2-29
Park Aid.....................2-34, 2-37
Park Brake..........................2-27
Park Tilt Mirrors...................2-33
Parking
Assist.............................2-34
Over Things That Burn......2-29
Passenger Airbag Status
Indicator..........................3-36
Passenger Sensing System....1-55
Passing................................ 4-9PASS-Key
®III+ Electronic
Immobilizer......................2-17
PASS-Key
®III+ Electronic
Immobilizer Operation........2-18
Perchlorate Materials
Requirements, California...... 5-3
Phone
Bluetooth
®.......................3-99
Power
Door Locks........................ 2-8
Electrical System..............5-90
Liftgate............................2-11
Lumbar Controls................. 1-5
Outlet 115 Volt Alternating
Current........................3-21
Retained Accessory...........2-21
Seat................................. 1-4
Steering Fluid...................5-23
Windows.........................2-14
Privacy...............................7-16
Event Data Recorders.......7-16
Navigation System............7-17
OnStar............................7-17
Radio Frequency
Identication.................7-17
Programmable Automatic
Door Locks........................ 2-9
R
Radio Frequency Identication
(RFID), Privacy.................7-17
Radio(s).............................3-74
Radios
Navigation/Radio System,
see Navigation Manual . . . 3-99
Rear Audio
Controller (RAC)..........3-120
Rear Seat Audio.............3-118
Reception......................3-121
Setting the Clock..............3-73
Theft-Deterrent...............3-120
Reading Lamps...................3-15
Rear Air Conditioning and
Heating System................3-31
Rear Air Conditioning and
Heating System and
Electronic Climate
Controls..........................3-32
Rear Audio
Controller (RAC).............3-120
Rear Door Security Locks....... 2-9
Rear Seat Armrest...............2-51
Rear Seat Audio (RSA).......3-118
Rear Seat Entertainment
System..........................3-109
i-8 INDEX