ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
2009 07+ Explorer Sport Trac(esp)
Owners Guide, 2nd Printing
USA(fus)
Roadside Emergencies
262
Engine block heater .................231
Engine oil ..................................308
checking and adding ..............308
dipstick ....................................308
filter, specifications ........311, 336
recommendations ...................311
refill capacities ........................337
specifications ..........................337
Event data recording ....................7
Exhaust fumes ..........................230
F
Fail safe cooling ........................320
Floor mats .................................109
Fluid capacities .........................337
Fog lamps ....................................57
Four-Wheel Drive vehicles .......251
driving off road .......................254
indicator light .........................251
preparing to drive your
vehicle .....................................241
Fuel ............................................322
calculating fuel
economy ......................85, 98, 327
cap ...........................................324
capacity ...................................337
choosing the right fuel ...........325
comparisons with EPA fuel
economy estimates .................330
detergent in fuel .....................326
filling your vehicle
with fuel ..................322, 324, 327
filter, specifications ........321, 336
fuel pump shut-off switch .....264
improving fuel economy ........327
octane rating ...................325, 341
quality ......................................326
running out of fuel .................326safety information relating
to automotive fuels ................322
Fuses ..................................265–266
G
Garage door opener ....................69
Gas cap (see Fuel cap) ............324
Gas mileage
(see Fuel economy) .................327
Gauges .........................................18
GAWR
(Gross Axle Weight Rating)
calculating ...............................219
GVWR
(Gross Vehicle Weight Rating)
calculating ...............................219
H
Hazard flashers .........................263
Headlamps ...................................56
aiming ........................................58
bulb specifications ....................61
daytime running lights .............57
flash to pass ..............................58
high beam .................................57
turning on and off ....................56
Heating
heating and air conditioning
system .................................50, 52
Hood ..........................................304
How to get going ........................21
I
Ignition ...............................227, 341
Illuminated visor mirror .............67
2009 07+ Explorer Sport Trac(esp)
Owners Guide, 2nd Printing
USA(fus)
Index
348
