2009 FORD EXPEDITION tow

UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating authorized dealer.
There are several plans available in various time, distance and deductible
combinations which can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 participating authorized dealers.
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Customer Assistance
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WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
pH shampoo, such as Motorcraft Detail Wash (ZC-3-A), which is available
from your authorized dealer.
•Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
•Never wash a vehicle that is “hot to the touch” or during exposure to
strong, direct sunlight.
•Always use a clean sponge or car wash mitt with plenty of water for
best results.
•Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
•It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
•Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s
paintwork and trim over time. Use Bug and Tar Remover (ZC-42),
which is available from your authorized dealer.
•Remove any exterior accessories, such as antennas, before entering a
car wash.
•Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
•If your vehicle is equipped with running boards, do not use
rubber, plastic and vinyl protectant products on the running
board surface, as the area may become slippery.
Exterior chrome
•Wash the vehicle first, using cool or lukewarm water and a neutral pH
shampoo, such as Motorcraft Detail Wash (ZC-3-A).
•Use Custom Bright Metal Cleaner (ZC-15), available from your
authorized dealer. Apply the product as you would a wax to clean
bumpers and other chrome parts; allow the cleaner to dry for a few
minutes, then wipe off the haze with a clean, dry rag.
•Never use abrasive materials such as steel wool or plastic pads
as they can scratch the chrome surface.
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Cleaning
358

CHANGING THE WIPER BLADES
It is recommended that wiper blades are renewed before winter.
To replace the wiper blades:
1. Fold back the wiper arm and
position the wiper blade at right
angles to the wiper arm.
2. To remove, press the retaining
clip (A) to disengage the wiper
blade, then pull the blade down
toward the windshield to remove it
from the arm.
3. Install the new wiper blade on the
arm and press it into place until a click is heard.
Replace wiper blades at least once per year for optimum performance.
Poor wiper quality can be improved by cleaning the wiper blades and
windshield. Refer toWindows and wiper bladesin theCleaning
chapter.
To prolong the life of the wiper blades, it is highly recommended to
scrape off the ice on the windshield before turning on the wipers. The
layer of ice has many sharp edges and can damage the micro edge of the
wiper rubber element.
Changing the rear window wiper blade
To replace the rear wiper blade:
1. Pull the wiper arm as far away from the glass as possible. Do not use
excessive force because it can break the wiper arm. Hold it there until
the next step.
2. Grasp the wiper blade and rotate
it away from the wiper arm using
moderate force until it disengages
from the wiper arm.
3. Once the wiper blade is loose,
slide it away form the wiper arm.
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Maintenance and Specifications
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Cleaner air
Ford endorses the use of reformulated “cleaner-burning” gasolines to
improve air quality, per the recommendations in theChoosing the right
fuelsection.
Running out of fuel
Avoid running out of fuel because this situation may have an adverse
effect on powertrain components.
If you have run out of fuel:
•You may need to cycle the ignition from off to on several times after
refueling to allow the fuel system to pump the fuel from the tank to
the engine. On restarting, cranking time will take a few seconds longer
than normal.
•Normally, adding 1 gallon (3.8L) of fuel is enough to restart the
engine. If the vehicle is out of fuel and on a steep grade, more than
1 gallon (3.8L) may be required.
•TheService engine soon
indicator may come on. For more
information on the “service engine soon” indicator, refer toWarning
lights and chimesin theInstrument Clusterchapter.
Refilling with a portable fuel container
With the Easy Fuel™ “no cap” fuel system, use the following directions
when filling from a portable fuel container:
WARNING:Do not insert the nozzle of portable fuel containers
or aftermarket funnels into the Easy Fuel™ system. This could
damage the fuel system and its seal, and may cause fuel to run onto
the ground instead of filling the tank, which could result in serious
personal injury.
WARNING:Do not try to pry open or push open the Easy
Fuel™ system with foreign objects. This could damage the fuel
system and its seal and cause injury to you or others.
When filling the vehicle’s fuel tank from a portable fuel container, use the
included funnel.
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Maintenance and Specifications
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Driving style — good driving and fuel economy habits
Give consideration to the lists that follow and you may be able to change
a number of variables and improve your fuel economy.
Habits
•Smooth, moderate operation can yield up to 10% savings in fuel.
•Steady speeds without stopping will usually give the best fuel
economy.
•Idling for long periods of time (greater than one minute) may waste
fuel.
•Anticipate stopping; slowing down may eliminate the need to stop.
•Sudden or hard accelerations may reduce fuel economy.
•Slow down gradually.
•Driving at reasonable speeds (traveling at 55 mph [88 km/h] uses 15%
less fuel than traveling at 65 mph [105 km/h]).
•Revving the engine before turning it off may reduce fuel economy.
•Using the air conditioner or defroster may reduce fuel economy.
•You may want to turn off the speed control in hilly terrain if
unnecessary shifting between the top gears occurs. Unnecessary
shifting of this type could result in reduced fuel economy.
•Warming up a vehicle on cold mornings is not required and may
reduce fuel economy.
•Resting your foot on the brake pedal while driving may reduce fuel
economy.
•Combine errands and minimize stop-and-go driving.
Maintenance
•Keep tires properly inflated and use only recommended size.
•Operating a vehicle with the wheels out of alignment will reduce fuel
economy.
•Use recommended engine oil. Refer toMaintenance product
specifications and capacitiesin this chapter.
•Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found inscheduled maintenance information.
Conditions
•Heavily loading a vehicle or towing a trailer may reduce fuel economy
at any speed.
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Maintenance and Specifications
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5. Release the three clamps that
secure the cover to the air filter
housing. Push the air filter cover
toward the center of the vehicle and
up slightly to release it.
6. Remove the air filter element
from the air filter housing.
7. Install a new air filter element.
8. Replace the air filter housing
cover and secure the clamps. Be
careful not to crimp the filter
element edges between the air filter
housing and cover and ensure that
the tabs on the edge are properly
aligned into the slots.
9. Slip the air tube onto the air filter
housing and tighten the air-tube
clamp bolt snugly, but do not
overtighten it.
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Maintenance and Specifications
399

Item Capacity Ford part nameFord part number /
Ford specification
Engine coolant (Base
radiator without aux
rear heat)16.4 quarts
(15.5L)
Motorcraft Premium
Gold Engine Coolant
(yellow-colored)
1
VC-7-B /
WSS-M97B51-A1 Engine coolant
(Heavy-duty trailer tow
radiator without aux
rear heat)16.9 quarts
(16.0L)
Engine coolant (Base
radiator with aux rear
heat)19.0 quarts
(18.0L)
Engine coolant
(Heavy-duty trailer tow
radiator with aux rear
heat)19.5 quarts
(18.5L)
Cooling system stop
leak pellets—Motorcraft Cooling
System Stop Leak PelletsVC-6 /
WSS-M99B37-B6
Engine oil 7.0 quarts (6.6 L)Motorcraft SAE 5W-20
Premium Synthetic
Blend Motor Oil
Motorcraft SAE 5W-20
Super Premium Motor
Oil
2
XO-5W20-QSP (US)
CXO-5W20–LSP12
(Canada) /
WSS-M2C930-A and API
Certification Mark
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Maintenance and Specifications
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Servicing your vehicle ..............367
Setting the clock
AM/FM single CD .....................26
AM/FM/In-dash 6 CD ................33
Snowplowing .................................8
Spark plugs,
specifications .....................400, 405
Special notice
utility-type vehicles ....................8
Specification chart,
lubricants ...................................401
Speed control ............................121
Stability system .........................293
Starting a flex fuel vehicle .......287
Starting your vehicle ........284–287
jump starting ..........................341
Steering wheel
controls ....................................124
tilting .......................................108
SYNC ............................................83
T
Tilt steering wheel ....................108
Tire Pressure Monitoring
System (TPMS)
Driving .....................................317
Tires, Wheels and Loading ....263
Warning Displays ......12, 138, 151
Tires ...........................248–249, 331
alignment ................................257
care ..........................................253
changing ..........................331, 335
checking the pressure ............253
inflating ...................................251
label .........................................262
replacing ..................................254
rotating ....................................257safety practices .......................256
sidewall information ...............258
snow tires and chains ............268
spare tire .................................332
terminology .............................250
tire grades ...............................249
treadwear ........................249, 253
Towing .......................................275
recreational towing .................283
trailer towing ..........................275
wrecker ....................................348
Transmission .............................300
brake-shift interlock
(BSI) ................................300, 302
fluid, checking and adding
(automatic) .............................397
fluid, refill capacities ..............401
lubricant specifications ..........401
Turn signal ..................................99
U
USB port ......................................41
V
Vehicle Identification Number
(VIN) ..........................................406
Vehicle loading ..........................269
Ventilating your vehicle ...........288
W
Warning lights (see Lights) .......12
Washer fluid ..............................370
Water, Driving through .............320
Windows
power .......................................113
rear wiper/washer ...................108
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Index
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