Page 57 of 82
Problem Probable Cause Possible Solution
Display screen shows:
NO PHONEBOOK
Or the system says:
“As requested, the phonebook has not
been copied. To copy the phonebook
onto the system go to
SETTINGS menu and select
“USER DATA”. To dial a phone
number, say “Dial”.”
For “pull” phones
❒Use the option PHONEBOOKin the SETTINGSmenu to downloadthe phonebook again
❒Enter contact information in the
phonebook on your mobile phone
and then download the phonebook
again
SETTING FUNCTIONS -
MANAGING USER DATA AND
PHONEBOOK
For “push” phones
❒Use the option ADD
CONTACTSin the SETTINGS
menu to send contacts in the
phonebook on your mobile phone
to the system
SETTING FUNCTIONS -
MANAGING USER DATA AND
PHONEBOOK For “pull” phones
❒When the system asked “The data
from the phonebook will now be
copied onto the system. Continue?”,
you responded with “No”
❒You have not downloaded your
phonebook via the SETTINGS
menu
❒The downloaded phonebook was
deleted
For “push” phones
❒When the system asked “The data
from the phonebook will now be
copied onto the system. Continue?”,
you responded with “No”.
❒You have not sent contacts to the
system using the ADD
CONTACTSprocedure
❒The downloaded phonebook was
deleted
TROUBLESHOOTING
HANDS-FREE KIT
General - display screen
56
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Page 58 of 82
57
Problem Probable Cause Possible Solution
Display screen shows:
PH/BOOK EMPTY
Or the system says “Phonebook empty.
To add contacts to the phonebook, go
to the SETTINGS menu and select
“USER DATA”. To dial a phone number,
say “DIAL.”
For “pull” phones
❒Enter valid contact information
(name and one phone number at
least) in the phonebook on your
mobile phone, then download the
phonebook again
SETTING FUNCTIONS -
MANAGING USER DATA AND
PHONEBOOK
For “push” phones
❒Download the phonebook again and
make sure to send valid contacts to
the system, using your mobile phone,
when prompted
❒Use the option ADD CONTACTS
in the SETTINGSmenu to send
contacts from your mobile phone
to the system
SETTING FUNCTIONS -
MANAGING USER DATA AND
PHONEBOOK For “pull” phones
❒You answered “Yes” to “The data
from the phonebook will now be
copied onto the system. Continue?”
but the downloaded phonebook
does not include any valid contacts
❒You have used the option
PHONEBOOKin the
SETTINGSmenu, but the mobile
phone phonebook does not include
any valid contacts
For “push” phones
❒When the system asked “The data
from the phonebook will now be
copied onto the system. Continue?”,
you answered “Yes” but did not
send any valid contacts during the
ADD CONTACTSprocedure
❒You used the ADD CONTACTS
option but did not send any valid
contacts to the system
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Page 59 of 82
Problem Probable Cause Possible Solution
Display screen shows: NO PHONE
Or the system says
“There’s no bluetooth phone connected”
Display screen shows: TEL DISCONN.
Display screen shows:PAIR. FAILED
Or the system says “Pairing failed.
Please try again”
❒Turn the paired mobile phone on
❒Make sure that your phone is paired
❒Make sure that the Bluetooth®
wireless technology connection on
your mobile phone is enabled
(“Blue&Me” ID)
❒
Make sure that the mobile phone
you paired with the system is within
range
❒Reset Blue&Me™by turning
the mobile phone off and on
❒Reset Blue&Me™by turning the
ignition key to STOPand then to
MARagain
❒Verify the correct PIN number, and
try entering it again
❒Reset the mobile phone by turning it
off and on, and then retry the pairing
procedure
SETTING FUNCTIONS -
PAIRING YOUR MOBILE PHONE
❒The paired mobile phone is turned
off
❒The paired mobile phone is not
within range of the system
(the mobile phone should be located
within approximately 10 m of the
system)
❒Bluetooth®wireless technology
connection has been disabled on
your mobile phone
(“Blue&Me” ID)
❒
A technical error occurred
with the mobile phone
Bluetooth
®wireless technology
capabilities
❒
During an ongoing phone
conversation,the mobile phone
was taken out of the system range
❒A technical error occurred during
the pairing procedure
58
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Page 60 of 82
59
Problem Probable Cause Possible Solution
Display screen shows: PAIR. FAILED
Or the system says “Bluetooth pairing
timed out. Please try again later.”
Display screen shows:
PRIVATE NUMBER
Display screen shows: ONLY AT REST
Or the system says:
“This function is only available
when the vehicle is stationary”
Retry the pairing procedure. During the
PIN entering step, verify that the PIN
number you are entering on the mobile
phone is the same number that
is shown
on the instrument panel display
SETTING FUNCTIONS -
PAIRING YOUR MOBILE PHONE
Enter a contact in your mobile
phonebook for the incoming call,
and then download your phonebook/
contact again
In this case, nothing can be done and
the message will always appear
Stop your car and attempt to perform
the function again manually,
or continue driving and perform the
function using the voice recognition
system After three minutes, each attempt to
enter the PIN number fails since
pairing timed out
❒The caller is not recognized as a
name stored in the phonebook,
and the paired mobile phone does
not have a called ID feature
❒The caller has blocked caller ID
to prevent the system from
displaying the caller’s name
and/or phone number
Even occasional short viewings of the
car display may be hazardous if your
attention has been diverted away from
your driving tasks. Certain Blue&Me™
functions, which require the user to
give attention to the car display, are
only available when the car is stopped
603_97_203 LINEA BLUE GB 1ed 8-06-2009 11:23 Pagina 59
Page 61 of 82
Problem Probable Cause Possible Solution
The system did not respond to voice
command or key press
❒Press ‘and pronounce the voice
command again
Make sure that you face forward and
speak clearly at a normal volume
❒Press ß/MAINand try the operation
again. Make sure to take action within
approximately eight seconds after
pressing
ß/MAIN
❒If you do not speak soon enough
after pressing
‘, the system
will interrupt voice interaction
❒If you are speaking too far from the in-car microphone (for example,if
you are sitting in the back seat), the
system may not hear your voice
command
❒If you don’t wait for the tone after
pressing
‘, the system will get
only a portion of the keyword
and will misrecognize it
❒If you don’t press ‘before
pronouncing a voice command,
the system will not activate voice
recognition and therefore recognize
your voice commands
❒If you don’t press ß/MAINto
enter the Main Menu, it will not be
possible to access manually the
Blue&Me™menu
❒If after pressing ß/MAIN, you
don’t take action within approx.
eight seconds, the system will not
respond to your key press
60
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Page 62 of 82
61
Problem Probable Cause Possible Solution
The system prompted to enter a PIN
number, but no phone pairing
procedure was running
When in close proximity of the car,
answering a phone call directly using
the mobile phone “answer” button, will
automatically activate the free-hands
phone function (the caller’s voice is
played through the car speakers)
Select option DELETE USERSon
the system and delete all pairings; then,
pair the phone again
SETTING FUNCTIONS -
MANAGING USER DATA AND
PHONEBOOK
SETTING FUNCTIONS - PAIRING
YOUR MOBILE PHONE
Refer to your mobile phone owner’s
manual to find out how to set up the
default location for phone audio when a
phone call is received After you delete the pairing-related
user information on your mobile
phone, the Bluetooth
®pairing
relationship between your mobile
phone and Blue&Me™will no
longer work
Some types of mobile phones require
you to set the phone to choose
between automatic incoming call
transfer to the system or
non-automatic incoming call transfer
(you will transfer the call using the
mobile phone keypad, as required)
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Page 63 of 82
Problem Probable Cause Possible Solution
Pairing a paired mobile phone,
the display screen shows:
Pair. failed
Or the system says
“Pairing failed. Please try again”
After downloading the phonebook
from the mobile phone contacts’ middle
names/initials, prefixes or suffixes
are not recognized by the voice
recognition system
Remember that the pairing procedure
will only need to be performed once for
your mobile phone. After this
procedure, Blue&Me™will
automatically connect to your phone
each time you get into the car and turn
the ignition key to MAR.
To pair the phone again, select
DELETE USERSand then re-pair
the phone
SETTING FUNCTIONS -
MANAGING USER DATA AND
PHONEBOOK
SETTING FUNCTIONS - PAIRING
YOUR MOBILE PHONE
When calling contacts by voice,
pronounce the contact’s name without
using prefixes, suffixes or, middle
names/initials.
If you have two entries with similar first
and/or last name in your phonebook,
modify one of the entries in the mobile
phone to make it unique.
Then, re-download the phonebook to
the hands-free phone system Before re-pairing with a mobile phone,
information for the first pairing on
Blue&Me™must be deleted
The system does not support the use
of prefixes, suffixes, or middle
names/initials when calling
contacts by voice
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Page 64 of 82
63
Problem Probable Cause Possible Solution
Phone numbers containing
international dialling codes
(e.g.: +39 Italy, +44 UK,
+33 France, etc.) are difficult to call Replace “+” with “00”
(e.g.: +39 becomes 0039). On certain mobile phones, when
downloading names and/phone
numbers to the hands-free system,
the sign “+” is omitted
To consult the list of mobile phones and functions supported, consult the dedicated website www.fiat.com Blue&Me™or
Customer Services on 00800.3428.0000.
You will also find:
❒a quick guide with advice on usage;
❒a guide for using your mobile phone for recording:
❒advice on connection to an iPod;
❒files in the 9 voice recognition languages available that can be downloaded onto Blue&Me™(Italian, French, English, German,
Spanish, Portoguese, Dutch, Polish, Brazilian Portoguese).
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