2009 CHEVROLET SUBURBAN phone

Video Screen(s)
The video screen(s) are located in the overhead
console.
To use the video screen(s):
1. Push the release button located on the overhead
console.
2. Move the screen to the desired position.
When the video screen is not in use, push it up into its
locked position.
If a DVD is playing and the screen is raised to its locked
position, the screen remains on, this is normal, and
the DVD continues to play through the previous audio
source. Use the remote control power button or eject the
disc to turn off the screen.
The overhead console contains the infrared transmitters
for the wireless headphones and the infrared receivers
for the remote control. They are located at the rear
of the console.
Notice:Avoid directly touching the video screen,
as damage may occur. See “Cleaning the Video
Screen” later in this section for more information.
Remote Control
To use the remote control, aim it at the transmitter
window at the rear of the overhead console and press
the desired button. Direct sunlight or very bright light
could affect the ability of the RSE transmitter to receive
signals from the remote control. If the remote control
does not seem to be working, the batteries might need
to be replaced. See “Battery Replacement” later in
this section. Objects blocking the line of sight could also
affect the function of the remote control.
If a CD or DVD is in the Radio DVD slot, the remote
control power button can be used to turn on the video
screen display and start the disc. The radio can also
turn on the video screen display. SeeRadio(s) on
page 3-86for more information.
Notice:Storing the remote control in a hot area or
in direct sunlight can damage it, and the repairs
will not be covered by the warranty. Storage
in extreme cold can weaken the batteries. Keep the
remote control stored in a cool, dry place.
3-131

Problem Recommended Action
The auxiliary source is
running but there is no
picture or sound.Check that the RSE video
screen is in the auxiliary
source mode.
Check the auxiliary input
connections at both
devices.
Sometimes the wireless
headphone audio cuts out
or buzzes.Check for obstructions,
low batteries, reception
range, and interference
from cellular telephone
towers or by using a
cellular telephone in the
vehicle.
Check that the
headphones are on
correctly using the L (left)
and R (right) on the
headphones.
I lost the remote and/or
the headphones.See your dealer/retailer
for assistance.
The DVD is playing, but
there is no picture or
sound.Check that the RSE video
screen is sourced to the
DVD player.DVD Display Error Messages
The DVD display error message depends on which
radio is in the vehicle. The video screen can display one
of the following:
Disc Load/Eject Error:Displays when there are disc
load or eject problems.
Disc Format Error:Displays if the disc is inserted with
the disc label wrong side up, or if the disc is damaged.
Disc Region Error:Displays if the disc is not from
a correct region.
No Disc Inserted:Displays if no disc is present when
EJECT or DVD AUX is pressed on the radio.
DVD Distortion
Video distortion can occur when operating cellular
phones, scanners, CB radios, Global Position Systems
(GPS)*, two-way radios, mobile fax, or walkie talkies.
It might be necessary to turn off the DVD player when
operating one of these devices in or near the vehicle.
*Excludes the OnStar
®System.
3-135

Cleaning the RSE Overhead Console
When cleaning the RSE overhead console surface, use
only a clean cloth dampened with clean water.
Cleaning the Video Screen
When cleaning the video screen, use only a clean cloth
dampened with clean water. Use care when directly
touching or cleaning the screen, as damage could result.
Rear Seat Audio (RSA)
Vehicles with this feature allow the rear seat passengers
to listen to and control any of the music sources:
radio, CDs, DVDs, or other auxiliary sources. However,
the rear seat passengers can only control the music
sources the front seat passengers are not listening to
(except on some radios where dual control is allowed).
For example, rear seat passengers can control and
listen to a CD through the headphones, while the driver
listens to the radio through the front speakers. The
rear seat passengers have control of the volume
for each set of headphones.
The RSA functions operate even when the main radio is
off. The front audio system will display the headphone
icon when the RSA is on, and will disappear from
the display when it is off.Audio can be heard through wired headphones (not
included) plugged into the jacks on the RSA. If the
vehicle has this feature, audio can also be heard on
Channel 2 of the wireless headphones.
The audio system mutes the rear speakers when the
RSA audio is active through the headphones.
P(Power):Press thePbutton to turn the RSA on
or off.
Volume:Turn this knob to increase or to decrease the
volume of the wired headphones. The left knob
controls the left headphones and the right knob controls
the right headphones.
3-136

¨(Seek):Press to go to the next radio station while in
AM, FM, or XM™. Press
¨to go to the next track or
chapter while sourced to the CD or DVD slot. Press
the
¨if multiple discs are loaded to go to the next disc
while sourced to a CD player.
Radio Reception
Frequency interference and static can occur during
normal radio reception if items such as cell phone
chargers, vehicle convenience accessories, and external
electronic devices are plugged into the accessory power
outlet. If there is interference or static, unplug the item
from the accessory power outlet.
AM
The range for most AM stations is greater than for FM,
especially at night. The longer range can cause station
frequencies to interfere with each other. For better radio
reception, most AM radio stations boost the power levels
during the day, and then reduce these levels during the
night. Static can also occur when things like storms and
power lines interfere with radio reception. When this
happens, try reducing the treble on the radio.
FM Stereo
FM signals only reach about 10 to 40 miles (16 to 65 km).
Although the radio has a built-in electronic circuit that
automatically works to reduce interference, some static
can occur, especially around tall buildings or hills,
causing the sound to fade in and out.
XM™ Satellite Radio Service
XM Satellite Radio Service gives digital radio reception
from coast-to-coast in the 48 contiguous United States,
and in Canada. Just as with FM, tall buildings or hills can
interfere with satellite radio signals, causing the sound to
fade in and out. In addition, traveling or standing under
heavy foliage, bridges, garages, or tunnels may cause
loss of the XM signal for a period of time.
Cellular Phone Usage
Cellular phone usage may cause interference with the
vehicle’s radio. This interference may occur when
making or receiving phone calls, charging the phone’s
battery, or simply having the phone on. This interference
causes an increased level of static while listening to
the radio. If static is received while listening to the radio,
unplug the cellular phone and turn it off.
3-139

Rear Side Window Antenna
The AM-FM antenna is located in the passenger rear
side windows. Make sure the inside surfaces of the rear
side windows are not scratched and that the lines on
the glass are not damaged. If the inside surfaces
are damaged, they could interfere with radio reception.
If a cellular telephone antenna needs to be attached
to the glass, make sure that the grid lines for the AM-FM
antenna are not damaged. There is enough space
between the grid lines to attach a cellular telephone
antenna without interfering with radio reception.
Notice:Using a razor blade or sharp object to clear
the inside of the rear side windows may affect radio
reception or damage the rear side window antenna.
Repairs would not be covered by the warranty. Do
not clear the inside of the rear side windows with
sharp objects.
Notice:Do not apply aftermarket glass tinting with
metallic lm. The metallic lm in some tinting
materials will interfere with or distort the incoming
radio reception. Any damage caused to the antenna
due to metallic tinting materials will not be covered
by the warranty.
XM™ Satellite Radio Antenna
System
The XM Satellite Radio antenna is located on the roof of
the vehicle. Keep the antenna clear of obstructions for
clear radio reception.
If the vehicle has a sunroof, the performance of the XM
system may be affected if the sunroof is open.
3-140

Filling the Tank
{CAUTION:
Fuel vapor burns violently and a fuel re can
cause bad injuries. To help avoid injuries to you
and others, read and follow all the instructions on
the pump island. Turn off the engine when you are
refueling. Do not smoke if you are near fuel or
refueling the vehicle. Do not use cellular phones.
Keep sparks, ames, and smoking materials away
from fuel. Do not leave the fuel pump unattended
when refueling the vehicle. This is against the law
in some places. Do not re-enter the vehicle while
pumping fuel. Keep children away from the fuel
pump; never let children pump fuel.
The tethered fuel cap is located behind a hinged fuel
door on the driver side of the vehicle. If the vehicle has
E85 fuel capability, the fuel cap will be yellow and
state that E85 or gasoline can be used. SeeFuel E85
(85% Ethanol) on page 5-7.
5-9

If the vehicle has a Driver Information Center (DIC), the
TIGHTEN GAS CAP message displays if the fuel cap is
not properly installed.
{CAUTION:
If a re starts while you are refueling, do not
remove the nozzle. Shut off the ow of fuel by
shutting off the pump or by notifying the station
attendant. Leave the area immediately.
Notice:If you need a new fuel cap, be sure to get
the right type. Your dealer/retailer can get one
for you. If you get the wrong type, it may not t
properly. This may cause the malfunction indicator
lamp to light and may damage the fuel tank and
emissions system. SeeMalfunction Indicator Lamp
on page 3-43.
Filling a Portable Fuel Container
{CAUTION:
Never ll a portable fuel container while it is in the
vehicle. Static electricity discharge from the
container can ignite the fuel vapor. You can be
badly burned and the vehicle damaged if this
occurs. To help avoid injury to you and others:
Dispense fuel only into approved containers.
Do not ll a container while it is inside a
vehicle, in a vehicle’s trunk, pickup bed, or on
any surface other than the ground.
Bring the ll nozzle in contact with the inside
of the ll opening before operating the nozzle.
Contact should be maintained until the lling
is complete.
Do not smoke while pumping fuel.
Do not use a cellular phone while
pumping fuel.
5-11

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-5
Customer Assistance for Text Telephone
(TTY) Users...............................................7-6
Customer Assistance Offices............................7-6
GM Mobility Reimbursement Program................7-7
Roadside Assistance Program..........................7-7
Scheduling Service Appointments....................7-10
Courtesy Transportation Program....................7-10
Collision Damage Repair................................7-11Reporting Safety Defects................................7-14
Reporting Safety Defects to the
United States Government..........................7-14
Reporting Safety Defects to the
Canadian Government................................7-15
Reporting Safety Defects to
General Motors.........................................7-15
Service Publications Ordering Information.........7-15
Vehicle Data Recording and Privacy................7-16
Event Data Recorders...................................7-17
OnStar
®......................................................7-18
Navigation System........................................7-18
Radio Frequency Identication (RFID)..............7-18
Section 7 Customer Assistance Information
7-1