2009 CADILLAC ESCALADE ESV emergency towing

Overheated Engine Protection
Operating Mode If an overheated engine condition exists and the
ENGINE POWER IS REDUCED message is displayed,
an overheat protection mode which alternates ring
groups of cylinders helps prevent engine damage.
In this mode, you will notice a loss in power and engine
performance. This operating mode allows the vehicle
to be driven to a safe place in an emergency. Driving
extended miles (km) and/or towing a trailer in the
overheat protection mode should be avoided.
Notice: After driving in the overheated engine
protection operating mode, to avoid engine damage,
allow the engine to cool before attempting any repair.
The engine oil will be severely degraded. Repair the
cause of coolant loss, change the oil and reset the oil
life system. See Engine Oil on page 6-15 .Engine Fan Noise The vehicle has electric cooling fans. You might hear
the fans spinning at low speed during most everyday
driving. The fans can turn off if no cooling is required.
Under heavy vehicle loading, trailer towing, and/or
high outside temperatures, or if you are operating the
air conditioning system, the fans can change to
high speed and you might hear an increase in fan noise.
This is normal and indicates that the cooling system
is functioning properly. The fans change to low speed
when additional cooling is no longer required.
Power Steering Fluid See Engine Compartment
Overview on page 6-14 for
reservoir location.
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Cadillac Technician Roadside Service
(U.S. only) Cadillac’s exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner in the United States with the advantage of
contacting a Cadillac advisor and, where available, a
Cadillac trained dealer technician who can provide
on-site service.
A dealer technician will travel to your location within a
30 mile radius of a participating Cadillac dealership.
If beyond this radius, we will arrange to have your
car towed to the nearest Cadillac dealership. Each
technician travels with a specially equipped service
vehicle complete with the necessary Cadillac parts
and tools required to handle most roadside repairs.
Services Not Included in Roadside
Assistance
Impound towing caused by violation of any laws.
Legal nes.
Mounting, dismounting or changing of snow tires,
chains, or other traction devices.
Towing or services for vehicles driven on a
non-public road or highway. Services Specic to Canadian
Purchased Vehicles Fuel delivery: Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be restricted.
Propane and other fuels are not provided through
this service.
Lock-Out Service: Vehicle registration is required.
Trip Routing Service: Limit of six requests per year.
Trip Interruption Benets and Assistance:
Pre-authorization, original detailed receipts, and
a copy of the repair orders are required. Once
authorization has been received, the Roadside
Assistance advisor will help you make arrangements
and explain how to receive payment.
Alternative Service: If assistance cannot be
provided right away, the Roadside Assistance
advisor may give you permission to get local
emergency road service. You will receive payment,
up to $100, after sending the original receipt to
Roadside Assistance. Mechanical failures may be
covered, however any cost for parts and labor for
repairs not covered by the warranty are the owner
responsibility.
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Repair Facility GM also recommends that you choose a collision repair
facility that meets your needs before you ever need
collision repairs. Your GM dealer/retailer may have a
collision repair center with GM-trained technicians and
state of the art equipment, or be able to recommend a
collision repair center that has GM-trained technicians
and comparable equipment.
Insuring Your Vehicle Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage.
There are signicant differences in the quality of
coverage afforded by various insurance policy terms.
Many insurance policies provide reduced protection to
your GM vehicle by limiting compensation for damage
repairs by using aftermarket collision parts. Some
insurance companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend that
you assure your vehicle will be repaired with GM original
equipment collision parts. If such insurance coverage
is not available from your current insurance carrier,
consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts.
Read your lease carefully, as you may be charged at
the end of your lease for poor quality repairs. If a Crash Occurs If there has been an injury, call emergency services for
help. Do not leave the scene of a crash until all matters
have been taken care of. Move the vehicle only if its
position puts you in danger, or you are instructed to move
it by a police officer.
Give only the necessary information to police and other
parties involved in the crash.
For emergency towing see Roadside Service on
page 8-7 .
Gather the following information:
Driver’s name, address, phone number
Driver’s license number
Owner’s name, address, phone number
Vehicle license plate
Vehicle make, model and model year
Vehicle Identication Number (VIN)
Insurance company and policy number
General description of the damage to the other
vehicle
Choose a reputable repair facility that uses quality
replacement parts. See “Collision Parts” earlier in this
section.
If the airbag has inated, see What Will You See After
an Airbag Inflates? on page 1-86 .
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