2008 VOLKSWAGEN JETTA Com

Booklet 1.2 USA Warranty
Scheduled part inspection or replacement
A sche duled o nly fo r inspection in accor­
dance with Volkswagen's instru ctions or re­
q ui red schedu led maint enan ce is covered for
the duration of these warranties.
Damage to non -warranty parts
If fa ilur e of a wa rranted causes damage to a
part not covered by warranty, th e no n-war­
ranted part w ill also be replaced free of c harge .
-4
Emergency repairs
Em ergency repai rs performed by non-Volk­
swage n service facility w ill be reim bursed if the
repa ir wo rk was needed and correctly per­
fo rm ed, and
was impossib le or unrea sonable
under the circ umstances to tow or drive your
Vo lkswage n
to the nea res t a uth orized Vo lk­
swagen dealer. The maxim um reim bursement
allowable is an amo unt equal to the cost if yo ur
aut hor ized Volkswagen dea ler had comp le te d
the repai r(s). Reimburs em ent wi ll be cons idered A
install
ed in accordance wi th Vo lk­
swagen's instru ction s or requi red sc heduled
mainte nan ce is warranted until the next sched­
ul ed replacement interval for the durat io n of
the se wa rrant ies.
-4
when you submi t the fo llowing ite m s 10 yo ur au­
thorized Volkswagen deale r:
• A sta tement explainin g the circumstances
that prevented you from getting
an autho­
ri zed Volkswage n dea le r,
• Paid recei pt(s),
• Repa ir order(s). and
•
removed from your Volkswage n. -4
Damage caused by tampering, use of improper fuel, abuse, neglect
and improper maintenance
These warra nties do n ot cover any dama ge to
the vehicle ca use d by tamper ing wit h emiss ion
contro ls, use of fue l containing lead, or fuel n ot
meeting the specifica tion s set forth in th e
Implied warranties
Any implied warran ty, includin g any warrant y
o f m erchantabi lity or war ranty o f fitne ss for a
26 California Emis sions Warranti es
Owner's Manual, and abuse, neglect or im ­
p rope r ma inte nance of the vehicle. Diagnos is
a n d re pair of suc h damag e are at t he ex pense of
t h e ow ner.
-4
p ar ticular purpo se, is limit ed in duration to th e
state d period of these wr itten warra nti es. -4

f;} Booklet 1.2 US A Warranty
Customer CARE
Dealer assistance
If yo u have questions ab out the service you h ave
r ece ived, we sugges t that you first discu ss them
with the se rvice p erso nn el at your authori zed
Volkswage n dealer. You may want to sp eak to the
Service Manager or dir ectly to th e owner of the
dealership . is their bu sines s to be conce rned about your
s a tisfac1ion and goodwill. Since they are clo ses t
t o the s ituation, th ey are in the be st po sition to
quick ly res olve any con cerns you may have.
'4
When to notify the manufacturer
Your satisfaction w ith our product i s impor­
tant to us, and we would like to make certain that
we have had the opportun ity
to work with you
and your dealer resolve yo ur co ncerns.
Ir yo ur conc ern s a re not resol ved to your satis­
fa ction
th e deal er, p lease con tac t Volkswagen
of Amer ic a, Inc ., immediat ely call ing our toll­
fr ee number:
Tel.: l (8 00 ) 822-8987
If you prefe r to write, pleas e use the fo llowing
address:
Vo lk swage n Custo mer CARE Ce nter
3499 West Hamlin Ro ad
Roche ster Hills, M I 48309
Yo u ca n also contac t us usin g our Intern et ad­
dress:
W\V\V.VW.com.
S impl y click o n "C onta ct Volk swagen of
Amer ica. In c."
When you ca ll or write, please provid e th e fol­
l owi ng information:
28 Custome r CARE
• Your n ame, address a nd tele ph one numb er
• Vehicle Id ent ifica tio n Numb er (VIN)
• Veh icle
and mil eage
• Dea ler's name and lo cation
• Natur e of co mp la int or probl em
• Cop ies of repair orders (r e tain orig inal s for
your rec ord s) or per tin ent d ocum en ts if y ou are
wr it in g to us
A C usto mer CARE R epr ese ntativ e w ill gath er
and caref ully review all facts rela ting to your re­
qu est for ass is tan ce. After this rev iew is co m­
p leted, th e Custo mer CA RE R epr ese ntative w ill
inform you of any assis ta nce that t he company
w ill be able to prov ide.
Pl ea se note that a s part of our continuin g effort
to maintain th e hi gh es t q ualit y or service
to o ur
C ustomers, sup erv isors will occasio nally mon­
it or th e qual ity of te lephone calls betwee n our
Customers and Repr esentatives. We hope you
und ersta nd our inter est in providing th e bes t
po ssible service .
'4

Booklet 1.2 USA Warranty
changed your add ress
a nd Volkswage n of A meri ca, In c. has your cur­
re nt address on file, yo u will rece ive notific atio n
a utomati cally . If yo u are conc ern ed that you
m ay not h ave rece ived n otice conce rnin g a par ­
ticular servi ce act ion, please c heck w ith your d
eale r
dete rm ine wheth er yo ur vehicle is eli­
g ibl e fo r any repa ir fr ee of ch arge.
In other in stance s, Vo lkswage n of A meri ca, In c.
ma y off er assista nce with a repai r beyo nd war­
ra nty on a case-by-case basis. If you be lieve t hat
y our vehicl e need s a repai r not covere d by wa r­
ranty whi ch Volk swagen o f Ame rica, Inc. s houl d
p ay fo r in p art or in who le, please disc uss the re­
qu est
yo ur dea ler. If y ou are not satis fi ed
w ith your de ale r's decis ion, please ct Vo lk­
swage n of Am eri ca , In c. C usto mer by te le­
p hone or in writin g. Your r equ est sh ould p rovid e
the vehicle identifi cation number , the mileage,
maintena nce history and a n ex plan ation of w hy
y ou believe that the re pair should b e perfor med
fr ee of c har ge. You r req ues t sho uld be accompa­
ni ed b y all ava ilable maintenance and re pair
r eco rds w hi ch yo u ha ve re ta in ed. A Custo mer
CA RE Repre sentat ive w ill rev iew yo ur re que st
and ad vise yo u of our dec ision .
Customer CARE 29

Booklet 1.2 USA Warranty
BBB AUTO LINE
BBB AUTO LINE dispute resolution services
If your dea le r or Cus tom er Repr ese nta tive
d oes not r esolve yo ur produc t co nce rn to your
sa tisfac tion or if yo u do not wis h to prese nt your
co nce rn t o eith er of them. you ma y take advan­
t age of the m ed iat io n and arbitration servic es of
th e Better Busin ess Bur eau. This program is
called BBB AUTO LI NE and is ava ilabl e to yo u
fr ee of cha rge, o n a natio nw ide basis as lo ng as
you r ve hicle has bee n dri ven l ess than 24,000
m iles a nd has not been in use for mor e than 2
yea rs. Not every cla im is elig ible ; th ere are so me
age and milea ge limit ations, so please c heck
w ith your local Better Busin ess Bureau ("BBB")
r ega rdin g yo ur cla im .
T he BBB AUTO LINE progra m has two pan s. Th e
fir st p art is m ediatio n. Me diatio n m ea ns th at th e
B BB staff will faci litate neg otia tion s betwee n the
parti es in an effort
to brin g yo ur cla im to a mutu ­
ally acceptab le re so luti on. You do not have to
parti cip ate i n mediation if yo u wo uld rather pro ­
cee d imm ediat ely to arbi trati on. Ar bitr ation is
th e oth er part of BBB AUTO LINE. Arb itration is
a pro cess by whic h an imp artia l p erso n mak es a
de cisio n on your claim. The arbi trator s are not
c onne cted with the a utom ob ile indu stty a nd
se rve on a volunt ary bas is .
l fy ou d o not agree w ith th e m edia ted reso lution
a nd /or have opte d t o arbitr ate, an arbitrati on
h ear ing w ill b e sc hedu led . Yo u ma y att end th e
h earin g in per son, b e re pr ese nted by an at­
torn ey, brin g witnesses . a nd give s upport ing ev­
id ence . In stead of a ppearing personally, yo u
may req ues t a writt en or eve n a te le ph on e arb i­
trati on h earing .
If yo u wis h to u se BBB AUT O LINE, plea se call
th e fo llow ing toll -fre e numb er:
30 BBB AUTO LINE
Te l.: I (800) 955 -5100
W hen you call th e loca l office of the "BB B", it s
staff will n eed th e following infor matio n:
• Your name , addr ess a nd telephone number
• Make, model and Vehicle Identification
N umber of your vehicl e (VI N)
• Delivery date and curr ent mil eage
• Natur e of co mplaint or probl em
T he "BB B" w ill follow -up on yo ur compl aint ;
a nd i f it ca nn ot b e m edia ted, t hey will arrange an
arb itratio n h earin g.
A dec is ion will be m ade by the arbitrat or within
3 clays of the hearin g (ty picall y a d ecis io n i s
made 40 days fro m the elate you filed yo ur claim
wit h "BBB ").
You then have the o pport unit y to acce pt or re jec t
the d eci sion. If y ou accep t the deci sio n, V olk­
sw age n of Ame rica . In c. will b e bound b y th e de­
c is io n and fulfill its obli gat io n wit hin the time
s p ecified b y th e arbitrato r.
If yo u rejec t th e decis io n:
I - You are free to pur su e ot her l ega l re m ed ies
av aila bl e und er s ta te and fed era l l aw.
2 - The manufa ctur er w ill not have to co mpl y
w ith any part of the de cis ion.
Ca liforn ia residents
Additio nal information rel atin g to yo ur ri ght s
lo arbitrate warranty claim s und er the BBB
A UTO LI NE Arbitration Prog ram i s provided in
the Owner Informat ion about Consum er Pro­
t ec tion Law s book le t whic h is pr ese nted to you
b y yo ur dea ler w hen yo u t ake deli very of your
n ew

Booklet 1.2 USA Warranty
Tire Manufacturers
List of tire manufacturers for new Volkswagen
vehicles
T he M ag nu son -Mo ss Warra nty Fe dera l Trad e
Comm iss io n Im provement A ct of 197 5 and
lati ons iss ued pursuant to th e act re qu ire that a
tir e wa rranty pamphlet be placed in every new
v ehicle pr ior
to sa le .
To assist you in obta ining the r elated warranty
information, the follow in g list of tire manufac ­
tur ers an d ad dr esses is being provided.
Tir e M anufacture rs
Dunlop Tir e Corp .
1 14 4 East Mark et S tree t
Akron, O H 44316
T el.: I (800) 5 48-4714
Br idges to n e/ Fir esto n e In c.
I Bri dges tone Park
Nashville, TN '17214
Te l.: I (800) 356-4644
Goo dyear Tire
& Rubb er Co .
1144 East Ma rket S tree t
32 Tire Manufactur ers
Akron, OH 443 16
Tel.: I (800) 321 -2 13 6
Con tinent al Ge nera l
1800 Contin ental Bl vd.
C harl ott e, NC 28273
Tel.: I (8 00 ) 847-33 49
M ic h elin Tir e Cor p.
P.O. Box 19001
G reenv ille, SC 29602-900 1
T e l.: I (800) 887-0662
Tir es Nor th Am erica
300 Geo rge S treet, 5 th F loor
New Have n,
G ree nv ill e, SC 29602- 900 1
Tel.: I (800) 52 1-9796

-·
NOTICE OF ADDRESS CHANGE/USED CAR PURCHASE
Complete Vehicle Identification Number
LJ
Last Name First Name Initial
Number Street Apt. No.
City State ('9"'
1-1
Zip Code
Please PRINT and give complete information

Dear Owner,
This book let co ntains th e warra nties appli cable
to your new Vo lkswagen. Please read these wa r­
ran ties carefully to determ ine your warranty
right s and obl igations.
Yo ur Limit ed New Vehicle Warranty includes
vi rtuall y bump er to bumper coverage for 4
years or
50,000 mil es, w hich ever occurs fir st
and limit ed power train coverage for 5 years or mil es, whichever occ urs fir st. Your ve­
hi cle is also wa rranted aga inst co rro sion p erfo ­
rati on for a period of
12 years irrespe ctive o f
mil eage.
In addition, you r vehi cle is covered by emissions
warrant ies mandated by Federal law . If you are a
resident of California, Massac husetts, Vermont,
or Maine and have purchased a California em is­
sions equipped vehicle, yo u ma y also have right s
u nd er Ca lifornia manda ted e missions warran ­
ties. P lease consu lt thes e warran tie s wheneve r a
repair to your emissio n contro l sys tem is
quired to dete rm ine whether it is covered by
w arranty. Your satisfaction in understanding the
wa rranties tha t ap ply to your Volkswagen is im­
po rtant to us. Any ques tion s co nce rning war­
ranty coverage should be directed to:
Vo lkswagen Customer CARE Ce nter
3499 West Ham lin Roa d
Roc heste r Hills, M I 48309 Tel.: I (800) 822 -8987
If you have a concern or you are not satisfied
wi th the service tha t you receive from you r
dea ler, we sugge st that you discuss it wit h the
Service Mana ger at your dea lers hip . If it is not
reso lved throu gh your dea lers hip , yo u ma y ca ll
or
to the Volkswagen Custome r
conducted through local offices o f the
Better B usiness B ure au . If yo u wish to use this
se rv ice , call the following toll-fre e numbe r:
I (800) 955-5100
Co uncil of Better Busi ness Bureaus, Inc. 420 0 Wilso n Bou leva rd
Ar lington, VA 22203- 1804
Notice of Address Chang e
Not ice of Used Car Purchase
T he
Traffic & Motor Vehicle Safety Ac r
of req uires manufacturer s to be in a posi ­
t ion to co ntact ve hicle owners if a correction of a product defect beco mes nec essary. If yo u
change your address or buy a used Volk swagen,
complete one of the pos tcards in th e midd le of
thi s booklet. You ne ed not use this card if you
purchased you r Volkswagen t hrough an auth o­
rized Volkswagen dea le r.

Booklet 1.2 USA Warranty
Limited New Vehicle Warranty
What is covered
Warranty period
T he New Ve hicle Warranty per iod i s
territo rie s, or Ca nada .
I f yo ur Volksw age n i s bro ught
an a uthori ze d
Vo lk swage n dea ler out side th e Unit ed Sta tes, in -
When the warranty p eriod b egin s
The wa rranty period b egins on the da te th e ve ­
hi cle i s de live re d to e ith er th e orig inal pur chaser
o r th e or ig in al le ss ee; or if the veh icle is fir st
p la ce d in serv ice as a ''demo nstrator" or "com­
pa ny" car, o n the date such ve hicle is firs t p la ced
in se rv ic e.
2 Limited New Vehicle Warranty
on th e pe rio d of w riu cn wa rran ty. S om e
s ta tes do not allow limit ati on s o n ho w long an
impli ed warranty lasts, so this limit ation ma y
n ot appl y lo yo u.
are cove re d u p to one year or 12.000 miles,
w hi ch eve r occur s fi rs t.
Bat te ri es are cov ere d !0 0%
an d la b or for 4
yea rs o r 50,000 miles, wh ic h eve r occ urs first, for
def ects in ma te ri al or wo rkm anship.
Mechanical adju stm ent s not asso ciated with a
de fec t in m ate ri al and workmans hip, are no t
co vered af te r th e firs t year o r 12, 000 m iles,
whicheve r occ urs first [i. e. h ea dli ght
a dj ustm ent).
el udi ng te rrito ries, o r C an ad a, th is w ar ranty
wi ll not apply. D efects in mate ria l o r workman­
s h ip will be co rrected und er th e ter ms of the
wa rra nty for new Volkswag en ve hicl es in effect
in t hat countr y.
This Limi te d Ne w Ve hicle Warra nty is aut omati ­
ca lly tran sferre d w ith ou t cos t if t he ow ner shi p of
t h e ve hicle chan ges within th e W arra nty
p eri od .