2008 SATURN ASTRA tow

page 9-80. Follow all manufacturers’
directions regarding correct
product usage, necessary safety
precautions and appropriate
disposal of any vehicle care product.
Rinse the vehicle well, before
washing and after to remove all
cleaning agents completely. If they
are allowed to dry on the surface,
they could stain.
Dry the nish with a soft, clean
chamois or an all-cotton towel to
avoid surface scratches and
water spotting.
High pressure car washes may
cause water to enter the vehicle.
Avoid using high pressure washes
closer than 12 inches (30 cm)
to the surface of the vehicle.
Use of power washers exceeding
1,200 psi (8 274 kPa) can result
in damage or removal of paint
and decals.Weatherstrips
Silicone grease on weatherstrips will
make them last longer, seal better,
and not stick or squeak. Apply
silicone grease with a clean cloth.
During very cold, damp weather
frequent application may be required.
See “Fluids and Lubricants” in the
Index of the “Maintenance and
Warranty and Owner assistance
Information” manual.
Wheels and Trim — Aluminum
or Chrome
Your vehicle may have either
aluminum or chrome-plated wheels.
Keep the wheels clean using a soft
clean cloth with mild soap and water.
Rinse with clean water. After rinsing
thoroughly, dry with a soft clean
towel. A wax may then be applied.
Notice:Chrome wheels and
other chrome trim may be
damaged if you do not wash your
vehicle after driving on roads
that have been sprayed withmagnesium, calcium or sodium
chloride. These chlorides are
used on roads for conditions
such as ice and dust. Always
wash your vehicle’s chrome with
soap and water after exposure.
Notice:If you use strong soaps,
chemicals, abrasive polishes,
cleaners, brushes, or cleaners
that contain acid on aluminum or
chrome-plated wheels, you
could damage the surface of the
wheel(s). The repairs would
not be covered by your warranty.
Use only approved cleaners on
aluminum or chrome-plated
wheels.
The surface of these wheels is
similar to the painted surface of your
vehicle. Do not use strong soaps,
chemicals, abrasive polishes,
abrasive cleaners, cleaners with
acid, or abrasive cleaning brushes
on them because you could damage
the surface. Do not use chrome
polish on aluminum wheels.
Vehicle Service and Care 9-77
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Notice:Using chrome polish on
aluminum wheels could damage
the wheels. The repairs would not
be covered by your warranty.
Use chrome polish on chrome
wheels only.
Use chrome polish only on
chrome-plated wheels, but avoid
any painted surface of the wheel,
and buff off immediately after
application.
Notice:If you drive your vehicle
through an automatic car wash
that has silicone carbide tire
cleaning brushes, you could
damage the aluminum or
chrome-plated wheels. The repairs
would not be covered by your
warranty. Never drive a vehicle
equipped with aluminum or
chrome-plated wheels through an
automatic car wash that uses
silicone carbide tire cleaning
brushes.Windshield and Wiper Blades
Clean the outside of the windshield
with glass cleaner.
Clean the rubber blades using a lint
free cloth or paper towel soaked
with windshield washer uid or
a mild detergent. Wash the
windshield thoroughly when cleaning
the blades. Bugs, road grime,
sap, and a buildup of vehicle
wash/wax treatments may cause
wiper streaking. Replace the
wiper blades if they are worn or
damaged.
Wipers can be damaged by:
Extreme dusty conditions
Sand and salt
Heat and sun
Snow and ice, without proper
removal
Tires
To clean the tires, use a stiff brush
with tire cleaner.
Notice:Using petroleum-based
tire dressing products on your
vehicle may damage the paint
nish and/or tires. When applying
a tire dressing, always wipe off
any overspray from all painted
surfaces on your vehicle.
Sheet Metal Damage
If the vehicle is damaged and
requires sheet metal repair or
replacement, make sure the body
repair shop applies anti-corrosion
material to parts repaired or replaced
to restore corrosion protection.
Original manufacturer replacement
parts will provide the corrosion
protection while maintaining
the vehicle warranty.
9-78 Vehicle Service and Care
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Customer Assistance
Offices
Saturn encourages customers
to call the toll-free number for
assistance. If a customer wishes to
write to Saturn, the letter should
be addressed to:
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24
Spring Hill, TN 37174-1500
1-800-553-6000
1-800-833-6000 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-553-6000
In Canada, write to:
Saturn Customer Communication
Centre
General Motors of Canada Ltd.
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7gmcanada.com
1-800-263-1999
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
GM Mobility
Reimbursement Program
This program, available to qualied
applicants, can reimburse you up to
$1,000 toward eligible aftermarket
driver or passenger adaptive
equipment you may require for
your vehicle such as hand controls,
wheelchair/scooter lifts, etc.
The offer is available for a limited
period of time from the date of
vehicle purchase/lease.For more details, or to determine
your vehicle’s eligibility, visit
your Saturn retailer or call the
Saturn Customer Assistance Center
at 1-800-553-6000. Text telephone
(TTY) users, call 1-800-833-6000.
In Canada, customers may call the
Saturn Customer Communication
Centre at 1-800-263-1999.
TTY users in Canada may call
1-800-263-3830.
Roadside Assistance
Program
For vehicles purchased in the
U.S., call1-800-553-6000; (Text
Telephone (TTY): 1-800-889-2438).
For vehicles purchased in Canada,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
As the owner of a new Saturn
vehicle, you are automatically
enrolled in the Saturn Roadside
Assistance Program.
Customer Information 11-5
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Who is Covered?
Roadside Assistance coverage is for
the vehicle operator, regardless of
ownership. In Canada, a person
driving this vehicle without the
consent of the owner is not eligible
for coverage.
Services Provided
The following services are provided
in the U.S. and Canada up to
5 years/100,000 miles (160 000 km),
whichever comes rst, and, in
Canada only, up to a maximum
of $100.
Fuel Delivery:Delivery of enough
fuel for the vehicle to get to
the nearest service station
(approximately $5 Canada).
In Canada, service to provide
diesel may be restricted. For
safety reasons, propane and
other alternative fuels are not
provided through this service.
Lock-Out Service:Lock-out
service is covered at no charge if
you are unable to gain entry into
your vehicle. A remote unlock
may be available if you have an
active OnStar
®subscription.
To ensure security, the driver
must present personal
identication before lock-out
service is provided. In Canada,
the vehicle registration is also
required.
Emergency Tow From a Public
Roadway or Highway:Tow to
the nearest Saturn retailer for
warranty service or in the event
of a vehicle-disabling crash.
Winch-out assistance is provided
when the vehicle is mired in sand,
mud, or snow.
Flat Tire Change:Installation of a
spare tire in good condition, when
equipped and properly inated,
is covered at no charge.The customer is responsible for
the repair or replacement of the
tire if not covered by a
warrantable failure.
Jump Start:A battery jump start
is covered at no charge if the
vehicle does not start.
Trip Routing Service (Canada
Only):Upon request, Roadside
Assistance will send you detailed,
computer personalized maps,
highlighting your choice of either
the most direct route or the most
scenic route to your destination,
anywhere in North America, along
with helpful travel information
pertaining to your trip.
Please allow three weeks before
your planned departure date.
Trip routing requests are limited
to six per calendar year.
11-6 Customer Information
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Towing and Road Service
Exclusions
Specically excluded from Roadside
Assistance coverage are towing
or services for vehicles operated on
a non-public roadway or highway,
nes, impound towing caused
by a violation of local, Municipal,
State, Provincial or Federal law, and
mounting, dismounting or changing
of snow tires, chains, or other
traction devices.
Roadside Assistance is not part
of or included in the coverage
provided by the New Vehicle Limited
Warranty. Saturn and General
Motors of Canada Limited reserve
the right to make any changes or
discontinue the Roadside Assistance
program at any time without
notication.
Scheduling Service
Appointments
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment. By
scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until
it can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please call your
dealership/retailer, let them know
this, and ask for instructions.
If the dealer/retailer requests you to
bring the vehicle for service, you
are urged to do so as early in
the work day as possible to allow
for the same day repair.
Courtesy Transportation
To enhance your ownership
experience, we and our participating
retailers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the Bumper
to Bumper (Base Warranty Coverage
period in Canada) and extended
powertrain warranty in both the U.S.
and Canada.
Several courtesy transportation
options are available to assist
in reducing your inconvenience
when warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.
11-8 Customer Information
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If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 11-5for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and model
year, Vehicle Identication
Number (VIN), insurancecompany and policy number, and
a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of the
crash. They will walk you through
the information they will need. If
they ask for a police report, phone
or go to the police department
headquarters the next day and
you can get a copy of the report
for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are drivable.
Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision repair
facility to x the damage, make
sure you are comfortable with
them. Remember, you will have to
feel comfortable with their work for
a long time.
Once you have an estimate, read
it carefully and make sure you
understand what work will be
performed on your vehicle. If you
have a question, ask for an
explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an
active role in its repair. If you have
a pre-determined repair facility of
choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required replacement
collision parts be original equipment
parts, either new Genuine GM parts
or recycled original GM parts.
Remember, recycled parts will not
be covered by your GM vehicle
warranty.
11-12 Customer Information
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Power (cont.)
Steering Fluid...................9-20
Windows.........................2-10
Pressure Cap......................9-15
Privacy.............................11-15
Event Data Recorders.....11-16
Navigation System..........11-17
OnStar ..........................11-17
Radio Frequency
Identication................11-17
R
Radio Frequency
Identication (RFID),
Privacy..........................11-17
Radio(s)............................... 6-2
Radios
Reception........................6-25
Theft-Deterrent.................6-24
Reading Lamps..................... 5-3
Rear Compartment Lamp........ 5-4
Rear Door Security Locks....... 2-6Rear Heated Seats................ 1-6
Rear Seat Operation.............. 1-7
Rear Windshield Washer/
Wiper..............................4-10
Rearview Mirrors..................2-12
Reclining Seatbacks............... 1-3
Recreational Vehicle
Towing ............................9-72
Remote Keyless Entry
(RKE) System.................... 2-3
Remote Keyless Entry
(RKE) System,
Operation.......................... 2-4
Removing the Flat Tire
and Installing the
Spare Tire.......................9-62
Removing the Spare Tire
and Tools........................9-61
Replacement Bulbs..............9-33
Replacing LATCH
System Parts After
a Crash...........................1-50Reporting Safety Defects
Canadian Government.....11-14
Saturn...........................11-14
United States
Government................11-13
Restraint System Check
Replacing Airbag System
Parts After a Crash........1-36
Replacing Safety Belt
System Parts After
a Crash.......................1-23
Retained Accessory
Power (RAP) ..................... 8-3
Roadside
Assistance Program..........11-5
Rocking Your Vehicle
to Get it Out ....................8-30
Running the Vehicle
While Parked...................8-14
INDEX i-7
ProCarManuals.com

T
Tachometer.........................4-13
Taillamps....................9-29, 9-30
Theft-Deterrent, Radio...........6-24
Theft-Deterrent Systems......... 2-7
Content Theft-Deterrent....... 2-9
Immobilizer........................ 2-7
Immobilizer Operation......... 2-8
Tilt Wheel............................. 4-4
Tire
Pressure Light..................4-19
Tires..................................9-38
Buying New Tires.............9-54
Chains............................9-59
Changing a Flat Tire.........9-60
Compact Spare Tire..........9-67
Different Size...................9-55
High-Speed Operation.......9-47
If a Tire Goes Flat............9-60
Ination - Tire Pressure.....9-46Tires (cont.)
Inspection and Rotation.....9-51
Installing the Spare Tire.....9-62
Pressure Monitor
Operation.....................9-50
Pressure Monitor
System........................9-48
Removing the Flat Tire......9-62
Removing the Spare
Tire and Tools...............9-61
Storing a Flat or Spare
Tire and Tools...............9-66
Tire Sidewall Labeling.......9-40
Tire Terminology and
Denitions....................9-43
Uniform Tire Quality
Grading.......................9-56
Wheel Alignment and
Tire Balance.................9-58
Wheel Replacement..........9-58Tires (cont.)
When It Is Time for
New Tires....................9-53
Winter Tires.....................
9-39
Towing
Recreational Vehicle..........9-72
Towing a Trailer................9-72
Your Vehicle.....................9-72
Traction
Stabilitrak
®System...........8-19
Transmission
Fluid, Automatic................9-12
Fluid, Manual...................9-12
Transmission Operation,
Automatic.......................... 8-5
Transmission Operation,
Manual............................. 8-9
Trip Odometers....................4-13
Turn and Lane-Change
Signals............................. 4-8
Turn Signal/Multifunction
Lever................................ 4-4
INDEX i-9
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