2008 SATURN ASTRA Owners Manual

Technical Data
Vehicle Identication
Vehicle Identication
Number (VIN)..................10-1
Service Parts
Identication Label...........10-1
Capacities and
Specications
Capacities and
Specications..................10-2
Vehicle Identication
Vehicle Identication
Number (VIN)
This is the legal identier for your
vehicle. It appears on a plate in the
front corner of the instrument panel,
on the driver side. It can be seen
through the windshield from outside
the vehicle. The VIN also appears on
the Vehicle Certication and Service
Parts labels and the certicates of
title and registration.
Engine Identication
The eighth character in the VIN is
the engine code. This code helps
identify the vehicle’s engine,
specications, and replacement
parts. See “Engine Specications”
underCapacities and Specifications
on page 10-2for your vehicle’s
engine code.
Service Parts
Identication Label
This label is on the trunk oor.
It is very helpful if you ever need
to order parts. The label has
the following information:
Vehicle Identication
Number (VIN)
Model designation
Paint information
Production options and special
equipment
Do not remove this label from the
vehicle.
Technical Data 10-1
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Capacities and Specications
The following approximate capacities are given in English and metric conversions. See “Fluids and Lubricants” in the
index of the “Limited Warranty, Maintenance and Owner Assistance Information” manual.
ApplicationCapacities
English Metric
Air Conditioning Refrigerant For the air conditioning system refrigerant charge amount, see the refrigerant caution label located
under the hood. See your dealer/retailer for more
information.
Cooling System Automatic Transmission 6.2 qt 5.9 L
Manual Transmission 7.3 qt 6.9 L
Engine Oil with Filter 4.8 qt 4.5 L
Fuel Tank 11.9 gal 45.0 L
Transmission Fluid Automatic Transmission 4.2 qt 4.0 L
Manual Transmission 1.6 qt 1.5 L
Wheel Bolt Torque 81 lb ft 110 Y
All capacities are approximate. When adding, be sure to ll to the approximate level, as recommended in this
manual.
10-2 Technical Data
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Engine Specications
Engine VIN Code Transmission Spark Plug Gap
1.8L L4 1 Automatic
Manual 0.035 in (0.90 mm)
Technical Data 10-3
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✍NOTES
10-4 Technical Data
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Customer
Information
Customer Information
Customer Satisfaction
Procedure.......................11-1
Online Owner Center........11-4
Customer Assistance for
Text Telephone (TTY)
Users
..............................11-4
Customer Assistance
Offices............................11-5
GM Mobility
Reimbursement
Program
..........................11-5
Roadside Assistance
Program..........................11-5
Scheduling Service
Appointments..................11-8
Courtesy Transportation. . . .11-8
Collision Damage
Repair...........................11-10
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
...................11-13
Reporting Safety Defects
to the Canadian
Government
...................11-14
Reporting Safety Defects
to Saturn.......................11-14
Service Publications
Ordering Information......11-14
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy...................11-15
Event Data Recorders.....11-16
OnStar®..........................11-17
Navigation System...........11-17
Radio Frequency
Identication (RFID).......11-17
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your retailer and to
Saturn. Together we are committed
to providing our customers with
unparalleled service, before, during,
and after the purchase of a
Saturn vehicle, for total customer
satisfaction. We call this the Saturn
Difference. Normally, any concerns
with the sales transaction or the
operation of the vehicle are resolved
by the retailer’s sales or service
departments. If, for any reason, your
ownership experience falls below
your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail
Customer Assistance Liaison. Any
member of the retail management
team has the authority and the
desire to resolve your concerns.
Normally, concerns can be quickly
resolved at this level.
Customer Information 11-1
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STEP TWO:Should you need
additional assistance, in the U.S.,
contact the Saturn Customer
Assistance Center by calling
1-800-553-6000. In Canada, call the
Saturn Customer Communication
Centre at 1-800-263-1999. A Saturn
Customer Assistance Center team
member will handle your call and
assist in providing product and
warranty information, the nearest
retailer location, roadside assistance,
brochures, literature and discuss any
concerns you may have.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Please have the
following information available to
give the Customer Assistance
Representative:
Vehicle Identication Number
(VIN). This 17-digit number
can be found on the vehicle
registration or title, on the
upper driver side corner of the
instrument panel, or on your
roadside assistance key card.
The name of your selling and
servicing retail facility.
Vehicle delivery date and present
mileage.
Your daytime and evening phone
numbers.
When contacting Saturn, please
remember that your concern
will likely be resolved at a retailer’s
facility. That is why we suggest
you follow Step One rst.
STEP THREE (U.S. Owners):
Both Saturn and its retailers are
committed to making sure you are
completely satised with your Saturn
vehicle. However, if you continue to
remain unsatised after following the
procedure outlined in Steps One and
Two, Saturn and its retailers offer
the additional assistance of a
neutral party through our voluntary
participation in a mediation/
arbitration program called Better
Business Bureau (BBB) Auto Line.The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. This program is
available at no cost to you, our
customer.
Although you may be required to
resort to this informal dispute
resolution program prior to ling a
court action, use of the program is
free of charge and your case is
generally heard within 40 days. If you
do not agree with the decision given
in your case, you can reject it and
proceed with any other venue for
relief available to you.
11-2 Customer Information
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Contact the BBB Auto Line Program
by using the toll-free telephone
number or by writing them at the
following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in
all 50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. Saturn Corporation reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.STEP THREE (Canadian Owners):
General Motors Participation in
the Mediation/Arbitration Program
In the event that you do not feel
your concerns have been addressed
after following the procedure outlined
in Steps 1 and 2, General Motors of
Canada Limited has committed to
binding arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you le your complaint
to the nal decision, should be
completed in approximately 70 days.
We believe our impartial program
offers advantages over courts in
most jurisdictions because it is
informal, quick, and free of charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively, you may call the
Saturn Customer Communication
Centre, 1-800-263-1999, or you
may write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied
by the Vehicle Identication
Number (VIN).
Customer Information 11-3
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Online Owner Center
(United States only)
This is a resource for your Saturn
ownership needs. Specic vehicle
information can be found in one
place.
The Online Owner Center allows
you to:
Get e-mail service reminders.
Access information about
your specic vehicle, including
tips and videos and an electronic
version of this owner manual.
Keep track of your vehicle’s
service history and maintenance
schedule.
Find Saturn retailers for service
nationwide.
Receive special promotions and
privileges only available to
members.
Refer to saturn.com on the web for
updated information and to
register your vehicle.
My GM Canada (Canada only)
My GM Canada is a
password-protected section of
gmcanada.com where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools
and services you will have access to:
My Showroom: Find and save
information on vehicles and
current offers in your area.
My Dealers/Retailers: Save details
such as address and phone
number for each of your preferred
GM Dealers or Retailers.
My Driveway: Receive service
reminders and helpful advice on
owning and maintaining your
vehicle.
My Preferences: Manage your
prole, subscribe to E-News
and use tools and forms with
greater ease.
To sign up, visit the My GM Canada
section within gmcanada.com.
Customer Assistance for
Text Telephone (TTY)
Users
To assist owners who have hearing
difficulties, Saturn has installed
special TDD (Telecommunication
Devices for the Deaf) equipment in
its Saturn Customer Assistance
Center.
Any hearing or speech-impaired
customer who has access to a TDD
or to a conventional Text Telephone
(TTY) can communicate with
Saturn by dialing 1-800-TDD-6000.
TTY users in Canada may dial
1-800-263-3830.
11-4 Customer Information
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