Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text Telephone
(TTY) Users...............................................7-5
Customer Assistance Offices............................7-5
GM Mobility Reimbursement Program................7-6
Roadside Assistance Program..........................7-6
Scheduling Service Appointments.....................7-9
Courtesy Transportation...................................7-9
Collision Damage Repair................................7-11
Reporting Safety Defects................................7-14Reporting Safety Defects to the
United States Government..........................7-14
Reporting Safety Defects to
the Canadian Government..........................7-14
Reporting Safety Defects to
General Motors.........................................7-14
Service Publications Ordering Information.........7-15
Vehicle Data Recording and Privacy................7-16
Event Data Recorders...................................7-16
OnStar
®......................................................7-17
Navigation System........................................7-17
Radio Frequency Identi cation (RFID)..............7-17
Section 7 Customer Assistance Information
7-1
Important:EDR data is recorded by your vehicle
only if a non-trivial crash situation occurs; no data is
recorded by the EDR under normal driving conditions
and no personal data (e.g., name, gender, age,
and crash location) is recorded. However, other parties,
such as law enforcement, could combine the EDR data
with the type of personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR, special equipment
is required, and access to the vehicle or the EDR
is needed. In addition to the vehicle manufacturer,
other parties, such as law enforcement, that have the
special equipment, can read the information if they
have access to the vehicle or the EDR.
GM will not access this data or share it with others
except: with the consent of the vehicle owner or,
if the vehicle is leased, with the consent of the lessee;
in response to an official request of police or similar
government office; as part of GM’s defense of litigation
through the discovery process; or, as required by
law. Data that GM collects or receives may also be
used for GM research needs or may be made available
to others for research purposes, where a need is
shown and the data is not tied to a speci c vehicle
or vehicle owner.OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms
and Conditions for information on data collection and
use. See alsoOnStar
®System on page 2-40in
this manual for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for
deletion instructions.
Radio Frequency
Identi cation (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not
use or record personal information or link with any other
GM system containing personal information.
7-17
Maintenance Schedule (cont.)
Scheduled Maintenance................................. 6-4
Using.......................................................... 6-3
Your Vehicle and the Environment................... 6-2
Malfunction Indicator Light................................3-50
Manual Seats................................................... 1-2
Manual, Using.................................................... iii
Message
DIC Warnings and Messages........................3-67
Mirrors
Manual Rearview Mirror................................2-38
Manual Rearview Mirror with OnStar
®.............2-38
Outside Convex Mirror.................................2-39
Outside Power Mirrors..................................2-39
MP3 ............................................................3-109
MyGMLink.com................................................ 7-4
N
Navigation System, Privacy..............................7-17
New Vehicle Break-In......................................2-23
O
Odometer......................................................3-40
Off-Road Recovery..........................................4-12
Oil
Engine.......................................................5-15
Pressure Light.............................................3-52
Oil, Engine Oil Life System..............................5-18
Older Children, Restraints................................1-29
Online Owner Center........................................ 7-4
OnStar, Privacy..............................................7-17
OnStar
®System, see OnStar®Manual...............2-40
Other Warning Devices...................................... 3-6
Outlet Adjustment............................................3-36
Outlets
Accessory Power.........................................3-26
Outside
Convex Mirror.............................................2-39
Power Mirrors.............................................2-39
Overhead Console Reading Lamps....................3-21
Overheated Engine Protection Operating Mode.....5-29
Owner Checks and Services.............................. 6-8
Owners, Canadian............................................... ii
9
P
Paint, Damage..............................................5-117
Park Brake....................................................2-33
Park (P)
Shifting Into................................................2-34
Shifting Out of............................................2-35
Parking
Over Things That Burn.................................2-36
Passenger Airbag Status Indicator.....................3-43
Passenger Compartment Air Filter.....................3-36
Passenger Sensing System..............................1-60
Passing.........................................................4-12
PASS-KEY
®III Electronic Immobilizer................2-20
PASS-KEY®III Operation.................................2-21
Perchlorate Materials Requirements, California...... 5-4
Power
Door Locks.................................................2-11
Electrical System.......................................5-121
Lumbar Controls........................................... 1-4
Retained Accessory (RAP)............................2-24
Seat ............................................................ 1-3
Steering Fluid.............................................5-39
Windows....................................................2-17
Pressure Cap.................................................5-27
Privacy..........................................................7-16
Event Data Recorders..................................7-16
Navigation System.......................................7-17Privacy (cont.)
OnStar.......................................................7-17
Radio Frequency Identi cation.......................7-17
Programmable Automatic Door Locks.................2-12
R
Radio Frequency Identi cation (RFID),
Privacy......................................................7-17
Radio(s)........................................................3-95
Radios
Reception.................................................3-116
Setting the Clock.........................................3-95
Theft-Deterrent..........................................3-115
Rear Assist Handle Reading Lamps...................3-21
Rear Door Security Locks................................2-12
Rearview Mirror with OnStar
®...........................2-38
Rearview Mirrors.............................................2-38
Reclining Seatbacks.......................................... 1-5
Recommended Fluids and Lubricants.................6-12
Recreational Vehicle Towing.............................4-27
Remote Keyless Entry (RKE) System.................. 2-3
Remote Keyless Entry (RKE) System,
Operation..................................................... 2-4
Remote Vehicle Start........................................ 2-7
Removing the Flat Tire and Installing
the Spare Tire...........................................5-100
10