2008 MERCEDES-BENZ ML SUV Owners Manual

Troubleshooting
302 Windows
Problem Possible cause/consequence Suggested solutions
A side window will not close. Something is trapped between
the window and the door frame. X
Remove the objects.
X Close the side window. There are objects in the window
guide rail which are preventing
the window from being raised. X
Remove the objects.
X Close the side window. You cannot see the cause. X
Close the side window with increased force or without the anti-
entrapment feature ( Ypage 100). Mirrors
Problem Possible cause/consequence Suggested solutions
An exterior mirror has been
pushed out of position. Vehicles with exterior mirrors that cannot be folded in/out electri-
cally:
X
Push the mirror into the correct position manually.
Vehicles with electrically folding exterior mirrors*:
X Press the mirror-folding button* ( Ypage 85) repeatedly until you
hear a distinct click.
The mirror housing is engaged again and you can adjust the mirror
as usual (Y page 85). Practical advice
* optional
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Troubleshooting
303Key
Problem Possible cause/consequence Suggested solutions
You cannot lock or unlock the
vehicle using the key. The key batteries are discharged
or nearly discharged. X
Point the tip of the key at the driver's door handle from close range
and try to unlock or lock the vehicle again.
If this does not work:
X Unlock the vehicle using the emergency key element
(Y page 308).
X Check the key batteries (Y page 311) and replace them if neces-
sary (Y page 311). The key is faulty. X
Unlock the vehicle using the emergency key element
(Y page 308).
X Have the key checked at a qualified specialist workshop. The battery charge indicator lamp
of the key does not go on during
the test. The key batteries are discharged. X
Change the batteries (Y page 311).You have lost a key. X
Have the key cancelled at a Mercedes-Benz Service Centre.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. You have lost the emergency key
element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. Practical advice
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Troubleshooting
304 Problem Possible cause/consequence Suggested solutions
The engine cannot be started
using the key. The on-board voltage is too low. X
Switch off non-essential consumers, e.g. seat heating* or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 334).
or
X Jump-start the vehicle (Y page 339).
or
X Consult a qualified specialist workshop. Practical advice
* optional
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Troubleshooting
305KEYLESS GO*
Problem Possible cause/consequence Suggested solutions
You cannot lock or unlock the
vehicle using the KEYLESS GO
key. The KEYLESS GO key batteries
are discharged or nearly dis-
charged. X
Lock or unlock the vehicle using the remote control function of the
key. To do this, point the tip of the key at the driver's door handle
from close range and try to unlock or lock the vehicle again.
If this does not work:
X Unlock the vehicle using the emergency key element
(Y page 308).
X Check the KEYLESS GO key batteries (Y page 311) and replace
them if necessary (Y page 311). There is a fault with KEYLESS GO. X
Lock or unlock the vehicle using the remote control function of the
key. To do this, point the tip of the key at the driver's door handle
from close range and try to open the vehicle again.
X Have the KEYLESS GO key checked at a qualified specialist work-
shop. There is interference from a pow-
erful source of radio waves. X
Unlock the vehicle using the emergency key element
(Y page 308). The battery check lamp in the
KEYLESS GO key does not light
up when tested. The KEYLESS GO key batteries
are discharged. X
Change the batteries (Y page 311). Practical advice
* optional
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Troubleshooting
306 Problem Possible cause/consequence Suggested solutions
The vehicle cannot be started
using the KEYLESS GO key and
the KEYLESS GO button. The KEY-
LESS GO key is in the vehicle. A door is open. The key can there-
fore not be detected as easily. X
Close the door and try to start the vehicle again. You did not depress the brake
when starting the engine. X
Depress the brake and press the KEYLESS GO button. There is interference from a pow-
erful source of radio waves. X
Start your vehicle using the KEYLESS GO key in the ignition lock. You have lost the KEYLESS GO
key. X
Have the KEYLESS GO key cancelled at a Mercedes-Benz Service
Centre.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. Auxiliary heating/ventilation*
Problem Possible cause/consequence Suggested solutions
The auxiliary heating is not work-
ing. The fuel level is down to the
reserve level. X
Refuel at the nearest filling station. The battery is not sufficiently
charged. X
Charge the battery. The auxiliary heating is faulty. X
Have the auxiliary heating checked at a qualified specialist work-
shop. Practical advice
* optional
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Troubleshooting
307Problem Possible cause/consequence Suggested solutions
The auxiliary heating cannot be
switched on or off using the
remote control. The remote control display shows
FAIL and the
¢symbol.
The signal transmission between
the remote control and the vehi-
cle is faulty. X
Change your position in relation to the vehicle, moving closer if
necessary.
X Make another attempt to switch the auxiliary heating on or off using
the remote control. The remote control display shows
FAIL and the
¡symbol.
There is not enough fuel in the
tank, or the auxiliary heating is
faulty. X
Refuel at the nearest filling station.
X Have the auxiliary heating checked at a qualified specialist work-
shop. Parking up the vehicle
Problem Possible cause/consequence Suggested solutions
The vehicle is to be left parked up
for longer than six weeks. Damage resulting from non-use
may occur if the vehicle is parked
up for long periods. X
Visit a qualified specialist workshop and seek advice.
X Disconnect the battery ( Ypage 335). Practical advice
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Locking/unlocking in an emergency
308 Locking/unlocking in an emergency
Emergency key
If the vehicle can no longer be unlocked or
locked with the key or the KEYLESS GO
key*, use the emergency key element.
If you use the emergency key element to
unlock and open the driver's door, the anti-
theft alarm system* will be triggered
(Y page 62).
There are several ways to turn off the alarm:
X Press the korj button on the key.
or
X Insert the key into the ignition lock.
or
X Press the KEYLESS GO button* in the igni-
tion lock. The KEYLESS GO key* must be in
the vehicle.
or
X Lock or unlock the vehicle using KEYLESS
GO*. The KEYLESS GO key* must be out-
side the vehicle. Releasing and removing the emergency
key element
1
Release catch
2 Emergency key element
X Push release catch 1in the direction of
the arrow and at the same time remove
emergency key element 2from the key. Unlocking the vehicle
If the vehicle can no longer be unlocked cen-
trally with the key or the KEYLESS GO key*:
X Remove the emergency key element from
the key (Y page 308). $
To unlock
X Insert the emergency key element into the
lock of the driver's door as far as it will go.
X Firmly turn the emergency key element
anti-clockwise as far as it will go to position
$ and hold it in this position.
i On right-hand-drive vehicles, turn the
emergency key element clockwise.
X Pull the door handle firmly.
The locking knob pops up.
The door is unlocked. Practical advice
* optional
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Locking/unlocking in an emergency
309
X
Turn the emergency key element back and
remove it.
X Pull the door handle again. Locking the vehicle
If the vehicle can no longer be locked cen-
trally with the key or the KEYLESS GO key*:
X Close the front-passenger door, the rear
door on the front-passenger side and the
tailgate.
X Open the driver's door and the rear door on
the driver's side.
X Press the locking button on the driver's
door (Y page 74).
The locking knobs in the front-passenger
door and in the rear doors drop down.
X Press the locking knobs in the front-
passenger and rear doors down manually if
necessary.
X Exit the vehicle.
X Close the driver's door.
X Enter the vehicle through the rear door on
the driver's side.
X Push the locking pin in the driver's door
down from the inside.
X Exit the vehicle. i
Ensure that you have the vehicle key on
your person and that it is not left in the
vehicle, as the vehicle will be locked after
the next step.
X Close the rear door on the driver's side.
The vehicle is locked. Unlocking the exterior spare wheel
bracket*
1
Crank
X Take crank 1from the glove compart-
ment.
i You can also use a screwdriver, key or
similar implement. X
Insert crank 1into the hole under the
spare wheel bracket.
X Push crank 1up in the direction of the
arrow.
The spare wheel bracket is unlocked. Unlocking the tailgate
If the tailgate cannot be opened, use the
emergency release on the inside of the tail-
gate. 1
Release catch
2 Release catch cover
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate. Practical advice
* optional
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