2008 Lexus ES350 phone

COMPLIMENTARY SERVICES
2) Have as much of the following information as possible:
• Vehicle identification number
(located on the driver’s-side
corner of the dashboard, under
the window)
• Owner’s name and home
address
• Vehicle license plate number
• Location of vehicle, including
the nearest major intersection
3)To determine your location, the dis- patch operator will ask you for the
area code and first three digits of
the phone number from which you
are calling. If you are calling from
your cellular phone:
• Obtain a phone number from a
telephone near your location; or
• Call directory assistance and
obtain the phone number of a
nearby business; or
• Call the local cellular operator
and ask for the area code and
prefix of the cell you are in.
If you are unable to obtain the area
code and prefix for the area you
are calling from, give the name of
the city you are calling from. 4) Wait at your vehicle or in a nearby
secure location for the roadside
assistance provider to arrive.
Additional Coverage
After your roadside assistance cover-
age expires, you may join a motor
club created exclusively for Lexus
owners. Benefits include roadside
assistance coverage, a trip-planning
service and discounts on travel and
dining. For further information, call
(800) 25-LEXUS.
Complimentary Services
6
AMENITIES
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Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manag-
er or customer satisfaction manager.
If necessary, ask the dealership owner
or general manager for assistance. In
most cases, a satisfactory solution can
be reached at this step. Step 2
If the dealership does not address
your concern to your satisfaction, call
the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
If you are hearing- or speech-
impaired, call (800) 443-4999
(TDD).
You may also write to us at:
Lexus Customer Satisfaction
Department
P.O. B o x 2 9 9 1
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information: • Vehicle identification number
(located on the driver’s side cor-
ner of the dashboard, under the
window)
• Current vehicle mileage
• Name of your selling and servic-
ing Lexus dealerships
• Your day and evening telephone
numbers
Introduction
IF YOU NEED ASSISTANCE
WARRANTY
9
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This warranty also does not cover the
following:
Tires
Tires are covered by a separate war-
ranty provided by the tire manufac-
turer. See page 34.
Normal Wear and Tear
Noise, vibration, cosmetic conditions
and other deterioration caused by
normal wear and tear.
Maintenance Expense*
Normal maintenance services such
as engine tune-ups; replacement of
fluids and filters; lubrication; cleaning
and polishing; replacement of spark
plugs and fuses; and replacement of
worn wiper blades, brake pads/linings
and clutch linings.
Vehicles With Altered Odometer
Failure of a vehicle on which the
odometer has been altered so that
actual vehicle mileage cannot be
readily determined. Vehicles With Unknown Vehicle
Identification Number
Any vehicle for which the original
factory-assigned vehicle identification
number cannot be determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued
a “salvage” title or similar title under
any state’s law; or has ever been
declared a “total loss” or equivalent
by a financial institution or insurer,
such as by payment for a claim in lieu
of repairs because the cost of repairs
exceeded the cash value of the vehi-
cle. This exclusion does not apply to
the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited
to inconvenience; the cost of trans-
portation, telephone calls and lodg-
ing; the loss of personal or commer-
cial property; and the loss of pay or
revenue.
Your Warranties in Detail
20
NEW VEHICLE LIMITED WARRANTY
WARRANTY
*Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details.
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The tires that come as original equip-
ment on your vehicle are warranted
by their manufacturer and not Lexus.
Please refer to the tire warranty state-
ment included with the owner infor-
mation in your vehicle.
To obtain warranty service for a tire,
take the tire to an authorized dealer
of the tire manufacturer. (Refer to
your local phone directory for dealer
locations.) Your Lexus dealer may
also be able to assist you in obtaining
warranty service from the manufac-
turer.
For additional warranty information
or service assistance, contact the tire
manufacturer directly. Bridgestone/Firestone
535 Marriott Drive
Nashville, TN 37214
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
Dunlop Tires
1144 East Market Street
Akron, OH 44316
(800) 321-2136
Michelin North America
One Park Way South
P.O. Box 19001
Greenville, SC 29602
(800) 847-3435
Yokohama Tire Corporation
601 South Acacia Avenue
Fullerton, CA 92831
(800) 722-9888
OBTAINING
WARRANTY SERVICE
ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
Your Warranties in Detail
34
TIRE LIMITED WARRANTY
WARRANTY
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Model
Body style
In-service date
Mileage at delivery
Selling dealership
Selling dealership phone number
Key number
Vehicle Identification Number
VEHICLE IDENTIFICATION
MAINTENANCE
Scheduled Maintenance Log
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If your name or address
has changed or if you
purchased your Lexus
as a used vehicle, please
complete and mail one
of the attached cards,
even if your warranty
coverage has expired.
This will enable Lexus
to contact you with
important product or
safety updates concern-
ing your vehicle. If there
is no longer a card
attached, please call
the Lexus Customer
Satisfaction Department
at (800) 255-3987.
This information is obtained solely for the use of Lexus. Lexus occasionally sends special
promotional offers to registered owners. Check here if you prefer not to receive these offers.
Check here if
address below
is for company:
❏
First name M.I. Last name Company name
Street address or P.O. Box Apt. or suite number
City State Zip code
Primary phone number Secondary phone number
E-mail address:
❏Mr.
❏Mrs.
❏Ms.
❏Miss
❏Dr.
Vehicle Identification Number (required to process change) Mo. Day
Year
Today’s date:
❏
Same owner, name and/or address changed
❏
Same owner, additional driver who should receive product/safety updates
❏
New owner, purchased vehicle used from a Lexus dealership on this date:
❏
New owner, purchased vehicle used from other than a Lexus dealership on this date:
❏

Check one:
Owner Information Change Form
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This information is obtained solely for the use of Lexus. Lexus occasionally sends special
promotional offers to registered owners. Check here if you prefer not to receive these offers.
Check here if
address below
is for company:
❏
First name M.I. Last name Company name
Street address or P.O. Box Apt. or suite number
City State Zip code
Primary phone number Secondary phone number
E-mail address:
❏Mr.
❏Mrs.
❏Ms.
❏Miss
❏Dr.
Vehicle Identification Number (required to process change) Mo. Day
Year
Today’s date:
❏
Same owner, name and/or address changed
❏
Same owner, additional driver who should receive product/safety updates
❏
New owner, purchased vehicle used from a Lexus dealership on this date:
❏
New owner, purchased vehicle used from other than a Lexus dealership on this date:
❏

Check one:
Owner Information Change Form
If your name or address
has changed or if you
purchased your Lexus
as a used vehicle, please
complete and mail one
of the attached cards,
even if your warranty
coverage has expired.
This will enable Lexus
to contact you with
important product or
safety updates concern-
ing your vehicle. If there
is no longer a card
attached, please call
the Lexus Customer
Satisfaction Department
at (800) 255-3987.
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