COMPLIMENTARY SERVICES
2) Have as much of the following information as possible:
• Vehicle identification number
(located on the driver’s-side
corner of the dashboard, under
the window)
• Owner’s name and home
address
• Vehicle license plate number
• Location of vehicle, including
the nearest major intersection
3)To determine your location, the dis- patch operator will ask you for the
area code and first three digits of
the phone number from which you
are calling. If you are calling from
your cellular phone:
• Obtain a phone number from a
telephone near your location; or
• Call directory assistance and
obtain the phone number of a
nearby business; or
• Call the local cellular operator
and ask for the area code and
prefix of the cell you are in.
If you are unable to obtain the area
code and prefix for the area you
are calling from, give the name of
the city you are calling from. 4) Wait at your vehicle or in a nearby
secure location for the roadside
assistance provider to arrive.
Additional Coverage
After your roadside assistance cover-
age expires, you may join a motor
club created exclusively for Lexus
owners. Benefits include roadside
assistance coverage, a trip-planning
service and discounts on travel and
dining. For further information, call
(800) 25-LEXUS.
Complimentary Services
6
AMENITIES
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Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manag-
er or customer satisfaction manager.
If necessary, ask the dealership owner
or general manager for assistance. In
most cases, a satisfactory solution can
be reached at this step. Step 2
If the dealership does not address
your concern to your satisfaction, call
the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
If you are hearing- or speech-
impaired, call (800) 443-4999
(TDD).
You may also write to us at:
Lexus Customer Satisfaction
Department
P.O. B o x 2 9 9 1
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information: • Vehicle identification number
(located on the driver’s side cor-
ner of the dashboard, under the
window)
• Current vehicle mileage
• Name of your selling and servic-
ing Lexus dealerships
• Your day and evening telephone
numbers
Introduction
IF YOU NEED ASSISTANCE
WARRANTY
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