2008 Lexus ES350 service

Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manag-
er or customer satisfaction manager.
If necessary, ask the dealership owner
or general manager for assistance. In
most cases, a satisfactory solution can
be reached at this step. Step 2
If the dealership does not address
your concern to your satisfaction, call
the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
If you are hearing- or speech-
impaired, call (800) 443-4999
(TDD).
You may also write to us at:
Lexus Customer Satisfaction
Department
P.O. B o x 2 9 9 1
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information: • Vehicle identification number
(located on the driver’s side cor-
ner of the dashboard, under the
window)
• Current vehicle mileage
• Name of your selling and servic-
ing Lexus dealerships
• Your day and evening telephone
numbers
Introduction
IF YOU NEED ASSISTANCE
WARRANTY
9
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Step 3
If your concern has still not been
resolved to your satisfaction, Lexus
offers additional assistance through:
National Center for Dispute
Settlement (NCDS)
P.O. B o x 4 5 7
Mt. Clemens, MI 48046
(866) 272-4872
Important: You must use NCDS prior
to exercising rights or seeking reme-
dies available to you through a court
action pursuant to the Magnuson-
Moss Warranty Act. In addition, you
must use NCDS if you are required to
do so prior to exercising certain rights
or seeking certain remedies available
under the Lemon Laws of your state.
See the Lemon Law Guide for specific
requirements applicable in your state.
However, if your state law permits and
if you choose to exercise rights and
seek remedies that are not created by
the Act, you need not use NCDS.NCDS Arbitration
What is the Dispute Settlement
Program?
This program consists of local profes-
sionals who are trained and experi-
enced in arbitration. The arbitrator(s)
appointed by NCDS will arbitrate
your case by reviewing the facts you
present; having the vehicle inspected,
if necessary; and promptly rendering
a fair and equitable decision.
How much will it cost?
The service is provided at no cost
to you. It is part of Lexus’ effort to
promptly and equitably resolve your
concerns. The decision-maker is an
impartial third party. The decision of
the arbitrator(s) is binding on Lexus
but not on you.
Introduction
10
IF YOU NEED ASSISTANCE
WARRANTY
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What types of disputes
are eligible?
NCDS resolves disputes involving
Lexus product reliability and warranty
performance that arise during the
greater of 1) four years or 50,000
miles from the vehicle’s in-service
date, whichever is earlier; or 2) the
applicable provision of the Lexus New
Vehicle Limited Warranty. However,
NCDS will not arbitrate 1) claims
involving a vehicle used primarily for
commercial purposes unless the
Lemon Laws of your state cover vehi-
cles used for commercial purposes;
or 2) claims that an air bag failed to
deploy or deployed when it should
not have; or 3) disputes regarding
fires and/or accidents and/or theft.
Since there are other additional
exclusions, please contact NCDS
for further information on eligibility
guidelines. You must file a request
for arbitration with NCDS within six
months of the expiration of the eligi-
bility period, provided the concern
or alleged defect was brought to the
attention of Lexus or one of its dealers
during the eligibility period. How long is the arbitration
process?
The entire process — from the time
NCDS receives your request for arbi-
tration to the arbitrator’s decision —
is designed to take no more than 40
days. A decision may be delayed if:
• You fail to provide certain infor-
mation required by NCDS.
• You fail to make your vehicle
available for inspection by
NCDS in a timely manner (if
an inspection is required).
How do I request arbitration?
To initiate arbitration, you must com-
plete an NCDS customer claim form
and mail it to NCDS. A claim form
is included in the Lemon Law Guide
located in your vehicle, or you may
request a form by calling NCDS at
(866) 272-4872. When you call,
please have ready your vehicle identi-
fication number (VIN), the names of
your selling and servicing dealerships,
and the current mileage on your
Lexus.
Introduction 11
IF YOU NEED ASSISTANCE
WARRANTY
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You have purchased one of the finest
vehicles built in the world today, and it
is backed by one of the finest war-
ranties in the industry. This excellent
warranty coverage demonstrates not
only our confidence in Lexus vehicles,
but also our commitment to every
Lexus customer. We’re dedicated to
ensuring that you enjoy exceptional
quality, dependability and peace of
mind throughout your ownership
experience.
To further demonstrate our commit-
ment to our customers’ satisfaction,
occasionally we may establish a
special policy adjustment to pay for
specific repairs that are no longer
covered by warranty. When we estab-
lish such a policy adjustment, we mail
details to all applicable owners on
record. That’s why it is important to
send in the card at the back of this
booklet if you change your address
or if you have purchased your Lexus
from a previous owner.
You’ve made a wise decision to pur-
chase a Lexus. Your vehicle delivers
world-class luxury and performance, along with an unparalleled commit-
ment from Lexus to ensuring your sat-
isfaction. You can be confident — as
we are — that you’ll enjoy owning your
Lexus as much as you enjoy driving it.
All warranty information is the latest
available at the time of publication
and, with the exception of the emis-
sion control warranties, is subject to
change without notice.
Introduction
14
THE LEXUS COMMITMENT
WARRANTY
This section of the Warranty and
Services Guide describes the
terms of Lexus warranty cover-
age as well as general owner
responsibilities. The section be-
ginning on page 39 describes
your vehicle’s maintenance
requirements. Be sure to review
this information carefully, since
proper maintenance is required
to ensure that warranty coverage
remains intact.
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Who Is the Warrantor
The warrantor for these limited war-
ranties is Lexus, a division of Toyota
Motor Sales, U.S.A., Inc., 19001 South
Western Avenue, Torrance, California
90509-2991, a California corpora-
tion.
Which Vehicles Are Covered
These warranties apply to 2008
model-year Lexus passenger vehicles,
excluding hybrid models, registered
and normally operated in the United
States, U.S. territories and Canada.
Warranty coverage is automatically
transferred at no cost to subsequent
vehicle owners.
Multiple Warranty
Conditions
This booklet contains warranty terms
and conditions that may vary depend-
ing on the part covered. A warranty
for specific parts or systems, such as
the Powertrain Warranty or Emission
Performance Warranty, is governed
by the coverage set forth in that war-
ranty as well as the General Warranty
Provisions.
When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is
the first date the vehicle is either
delivered to an ultimate purchaser,
leased, or used as a company car
or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by
these warranties are made at no
charge for parts and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured
parts. The decision whether a part
should be repaired or replaced will be
made by the servicing Lexus dealer-
ship and/or Lexus. Parts scheduled to
be replaced as required maintenance
are warranted until their first replace-
ment only.
Note: Lexus remanufactured parts
meet or exceed all factory standards
for safety, quality and reliability.
Your Warranties in Detail
16
GENERAL WARRANTY PROVISIONS
WARRANTY
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Corrosion Perforation
Warranty
This warranty covers repair or
replacement of any original body
panel that develops perforation from
corrosion (rust-through), subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 72 months, regard-
less of mileage.
For information on how to protect
your vehicle from corrosion, see the
section entitled “Service Procedures
and Specifications — Body” in the
Owner’s Manual .
Towing
When your vehicle is inoperable due
to failure of a warranted part, towing
service to the nearest authorized
Lexus dealership is covered. This warranty does not cover damage
or failures resulting directly or indi-
rectly from any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing
or overloading
• Improper repairs
• Alteration or tampering, includ-
ing installation of non-Genuine
Lexus Accessories
• Lack of or improper mainte-
nance, including use of fluids
other than those specified in
the Owner’s Manual
• Installation of non-Genuine
Lexus Parts
• Airborne chemicals, tree sap,
road debris (including stone
chips), rail dust, salt, hail, floods,
wind storms, lightning and other
environmental conditions
• Water contamination
WHAT IS NOT COVERED
Your Warranties in Detail 19
NEW VEHICLE LIMITED WARRANTY
WARRANTY
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This warranty also does not cover the
following:
Tires
Tires are covered by a separate war-
ranty provided by the tire manufac-
turer. See page 34.
Normal Wear and Tear
Noise, vibration, cosmetic conditions
and other deterioration caused by
normal wear and tear.
Maintenance Expense*
Normal maintenance services such
as engine tune-ups; replacement of
fluids and filters; lubrication; cleaning
and polishing; replacement of spark
plugs and fuses; and replacement of
worn wiper blades, brake pads/linings
and clutch linings.
Vehicles With Altered Odometer
Failure of a vehicle on which the
odometer has been altered so that
actual vehicle mileage cannot be
readily determined. Vehicles With Unknown Vehicle
Identification Number
Any vehicle for which the original
factory-assigned vehicle identification
number cannot be determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued
a “salvage” title or similar title under
any state’s law; or has ever been
declared a “total loss” or equivalent
by a financial institution or insurer,
such as by payment for a claim in lieu
of repairs because the cost of repairs
exceeded the cash value of the vehi-
cle. This exclusion does not apply to
the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited
to inconvenience; the cost of trans-
portation, telephone calls and lodg-
ing; the loss of personal or commer-
cial property; and the loss of pay or
revenue.
Your Warranties in Detail
20
NEW VEHICLE LIMITED WARRANTY
WARRANTY
*Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details.
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Emission Defect Warranty
Lexus warrants that your vehicle: • Was designed, built and
equipped to conform at the time
of sale with applicable federal
emissions standards.
• Is free from defects in materials
and workmanship that may
cause the vehicle to fail to meet
these standards.
Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s in-
service date, whichever occurs first.
However, under the terms of the Basic
Warranty, Lexus provides coverage
of four years or 50,000 miles, which-
ever occurs first. Specific components
may have longer coverage under the
terms of the Powertrain Warranty.
Additionally, components marked
“8/80” in the parts list on pages
23–24 have coverage of eight years
or 80,000 miles, whichever occurs
first.
Emission Performance
Warranty
Some states and localities have estab-
lished vehicle inspection and mainte-
nance (I/M) programs to encourage
proper vehicle maintenance. If an
EPA-approved I/M program is in
force in your area, you are eligible
for Emission Performance Warranty
coverage.
Under the terms of the Emission
Performance Warranty and federal
regulations, Lexus will make all nec-
essary repairs if both of the following
occur: • Your vehicle fails to meet appli-
cable emissions standards as
determined by an EPA-approved
emissions test.
• This failure results or will result in
some penalty to you — such as a
fine or denial of the right to use
your vehicle — under local, state
or federal law.
This warranty is in effect for two years
or 24,000 miles from the vehicle’s
in-service date, whichever occurs
first. Additionally, components
marked “8/80” in the parts list on
pages 23–24 have coverage of eight
years or 80,000 miles, whichever
occurs first.
WHAT IS COVERED
AND HOW LONG
Your Warranties in Detail
22
FEDERAL EMISSION CONTROL WARRANTY
WARRANTY
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