Navigation System101
Customer Assistance
Visiting Your Dealer
We strive to make this manual as
complete as possible and to answer all
questions regarding operation of the
system. Occasionally you may run into a
specific issue that you cannot find in the
book. You may save yourself a trip to
the dealer by first consulting the
following resources:
The Troubleshooting section (see page119)
The Frequently Asked Questions (FAQs) section (see page112)
The navi FAQs found on the on-line DVD order site (see “Obtaining a
DVD”)
For detailed questions regarding Audio or other systems that interact
with the navigation system, see the
main vehicle Owner’s manual, or the
Quick Start Guide Call Honda Customer Relations (see
“Honda Automobile Customer
Service”)
For database or PO I issues, follow the
guidelines in the “Reporting Errors”
section (see page100)
If your question is still unanswered and
you wish to visit the dealer, please be
prepared to demonstrate the issue to the
troubleshooting. Some issues may at
first seem random, but you may notice a
driving on a certain ro ad, or just when it
is cold. This information is very useful
tech may be unfamiliar with your
specific issue.
Obtaining a Navigation
Update DVD
Honda is continually expanding the
scope of the navigation system.
Upgraded software may be made
available to navigation system owners
periodically, usually in the fall of each
year.
To purchase an updated DVD or a
replacement DVD, call the Honda
Navigation Disc Fulfillment Center at
(888) 291-4675. You can also order on-
line by going to
www.honda.com and
selecting “Honda Automobiles”, entering
“navi” into the “Type a question” field,
clicking “right here” under “Order the
Satellite Navigation DVD”, and selecting
“Order Navigation DVD”.
NOTE:
DVDs are not available at your dealer. However, the dealer may
order a DVD for you as a courtesy.
There is no program for free DVD
updates.
The DVD order line staff cannot answer technical questions regarding
navigation operation, coverage, or
POIs.
service advisor. This way, the service
pattern, like it only occurs when you
advisor can document the issue for theenter some specific address, or when
factory to allo
w more efficient
to the service advisor . Be patient, the
2008 Ridgeline
