2008 GMC SAVANA tow

If any of the soil remains, a commercial fabric cleaner
or spot lifter may be necessary. When a commercial
upholstery cleaner or spot lifter is to be used, test
a small hidden area for colorfastness first. If the
locally cleaned area gives any impression that a
ring formation may result, clean the entire surface.
After the cleaning process has been completed, a paper
towel can be used to blot excess moisture from the
fabric or carpet.
Instrument Panel, Vinyl, and Other
Plastic Surfaces
A soft cloth dampened with water may be used to
remove dust. If a more thorough cleaning is necessary,
a clean soft cloth dampened with a mild soap solution
can be used to gently remove dust and dirt. Never use
spot lifters or removers on plastic surfaces. Many
commercial cleaners and coatings that are sold to
preserve and protect soft plastic surfaces may
permanently change the appearance and feel of your
interior and are not recommended. Do not use silicone
or wax-based products, or those containing organic
solvents to clean your vehicle’s interior because they
can alter the appearance by increasing the gloss in a
non-uniform manner.Some commercial products may increase gloss on your
instrument panel. The increase in gloss may cause
annoying reflections in the windshield and even make it
difficult to see through the windshield under certain
conditions.
Care of Safety Belts
Keep belts clean and dry.
{CAUTION:
Do not bleach or dye safety belts. If you do, it
may severely weaken them. In a crash, they
might not be able to provide adequate
protection. Clean safety belts only with mild
soap and lukewarm water.
Weatherstrips
Silicone grease on weatherstrips will make them last
longer, seal better, and not stick or squeak. Apply
silicone grease with a clean cloth. During very cold,
damp weather frequent application may be required. See
Recommended Fluids and Lubricants on page 6-14.
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Washing Your Vehicle
The best way to preserve your vehicle’s finish is to keep
it clean by washing it often.
Notice:Certain cleaners contain chemicals that can
damage the emblems or nameplates on your
vehicle. Check the cleaning product label. If it states
that it should not be used on plastic parts, do not use
it on your vehicle or damage may occur and it would
not be covered by the warranty.
Do not wash the vehicle in direct sunlight. Use a car
washing soap. Do not use cleaning agents that are
petroleum based or that contain acid or abrasives, as
they can damage the paint, metal or plastic on your
vehicle. Approved cleaning products can be obtained
from your dealer/retailer. SeeVehicle Care/Appearance
Materials on page 5-102. Follow all manufacturers’
directions regarding correct product usage, necessary
safety precautions and appropriate disposal of any
vehicle care product.
Rinse the vehicle well, before washing and after to
remove all cleaning agents completely. If they are
allowed to dry on the surface, they could stain.
Dry the finish with a soft, clean chamois or an all-cotton
towel to avoid surface scratches and water spotting.High pressure car washes may cause water to enter the
vehicle. Avoid using high pressure washes closer than
12 inches (30 cm) to the surface of the vehicle. Use of
power washers exceeding 1,200 psi (8 274 kPa) can
result in damage or removal of paint and decals.
Cleaning Exterior Lamps/Lenses
Use only lukewarm or cold water, a soft cloth and a car
washing soap to clean exterior lamps and lenses.
Follow instructions underWashing Your Vehicle
on page 5-98.
Finish Care
Occasional waxing or mild polishing of your vehicle by
hand may be necessary to remove residue from the
paint finish. You can get approved cleaning products
from your dealer/retailer. SeeVehicle Care/Appearance
Materials on page 5-102.
If your vehicle has a basecoat/clearcoat paint finish, the
clearcoat gives more depth and gloss to the colored
basecoat. Always use waxes and polishes that are
non-abrasive and made for a basecoat/clearcoat
paint finish.
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Notice:Machine compounding or aggressive
polishing on a basecoat/clearcoat paint nish may
damage it. Use only non-abrasive waxes and
polishes that are made for a basecoat/clearcoat
paint nish on your vehicle.
Foreign materials such as calcium chloride and other
salts, ice melting agents, road oil and tar, tree sap, bird
droppings, chemicals from industrial chimneys, etc.,
can damage your vehicle’s finish if they remain on
painted surfaces. Wash the vehicle as soon as possible.
If necessary, use non-abrasive cleaners that are marked
safe for painted surfaces to remove foreign matter.
Exterior painted surfaces are subject to aging, weather
and chemical fallout that can take their toll over a period
of years. You can help to keep the paint finish looking
new by keeping your vehicle garaged or covered
whenever possible.
Protecting Exterior Bright Metal Parts
Bright metal parts should be cleaned regularly to keep
their luster. Washing with water is all that is usually
needed. However, you may use chrome polish on
chrome or stainless steel trim, if necessary.Use special care with aluminum trim. To avoid damaging
protective trim, never use auto or chrome polish, steam
or caustic soap to clean aluminum. A coating of wax,
rubbed to high polish, is recommended for all bright
metal parts.
Windshield and Wiper Blades
Clean the outside of the windshield with glass cleaner.
Clean the rubber blades using a lint free cloth or paper
towel soaked with windshield washer fluid or a mild
detergent. Wash the windshield thoroughly when
cleaning the blades. Bugs, road grime, sap, and a buildup
of vehicle wash/wax treatments may cause wiper
streaking. Replace the wiper blades if they are worn or
damaged.
Wipers can be damaged by:
•Extreme dusty conditions
•Sand and salt
•Heat and sun
•Snow and ice, without proper removal
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Aluminum Wheels
Notice:If you use strong soaps, chemicals,
abrasive polishes, cleaners, brushes, or cleaners
that contain acid on aluminum or chrome-plated
wheels, you could damage the surface of the
wheel(s). The repairs would not be covered by your
warranty. Use only approved cleaners on aluminum
or chrome-plated wheels.
Keep the wheels clean using a soft clean cloth with mild
soap and water. Rinse with clean water. After rinsing
thoroughly, dry with a soft clean towel. A wax may then
be applied.
Notice:Using chrome polish on aluminum wheels
could damage the wheels. The repairs would not be
covered by your warranty. Use chrome polish on
chrome wheels only.The surface of these wheels is similar to the painted
surface of the vehicle. Do not use strong soaps,
chemicals, abrasive polishes, abrasive cleaners,
cleaners with acid, or abrasive cleaning brushes on
them because the surface could be damaged. Do not
use chrome polish on aluminum wheels.
Notice:If you drive your vehicle through an
automatic car wash that has silicone carbide tire
cleaning brushes, you could damage the aluminum
or chrome-plated wheels. The repairs would not be
covered by your warranty. Never drive a vehicle
equipped with aluminum or chrome-plated wheels
through an automatic car wash that uses silicone
carbide tire cleaning brushes.
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(f)Lubricate all key lock cylinders, hood hinges, hood
prop rod pivot, hood latch assembly, secondary latch,
pivots, spring anchor, release pawl, rear compartment
hinges, latches, locks, fuel door hinge, and any moving
seat hardware. More frequent lubrication may be required
when exposed to a corrosive environment. Applying
silicone grease on weatherstrips with a clean cloth will
make them last longer, seal better, and not stick or
squeak.
(g)Vehicles with Gross Vehicle Weight Rating (GVWR)
above 10,000 lbs (4 536 kg) only: Inspect shields for
damage or looseness. Adjust or replace as required.
This is a Noise Emission Control Service. Applicable to
vehicles sold in the United States and recommended
for vehicles sold in Canada.
(h)Change automatic transmission fluid and filter if the
vehicle is mainly driven under one or more of these
conditions:
-In heavy city traffic where the outside temperature
regularly reaches 90°F (32°C) or higher.
-In hilly or mountainous terrain.
-When doing frequent trailer towing.
-Uses such as found in taxi, police, or delivery
service.(i)Drain, flush, and refill cooling system. This service can
be complex; you should have your dealer/retailer perform
this service. See Engine Coolant on page 5-23 for what to
use. Inspect hoses. Clean radiator, condenser, pressure
cap, and filler neck. Pressure test the cooling system and
pressure cap.
(j)A fluid loss in any vehicle system could indicate a
problem. Have the system inspected and repaired and
the fluid level checked. Add fluid if needed.
(k)Inspect system. Check all fuel and vapor lines and
hoses for proper hook-up, routing, and condition. Check
that the purge valve works properly, if equipped.
Replace as needed.
(l)If you drive regularly under dusty conditions, inspect
the filter at each engine oil change.
(m)Check system for interference or binding and for
damaged or missing parts. Replace parts as needed.
Replace any components that have high effort or
excessive wear. Do not lubricate accelerator or cruise
control cables.
(n)Visually inspect belt for fraying, excessive cracks, or
obvious damage. Replace belt if necessary.
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Services Provided
The following services are provided in the U.S. and
Canada up to 5 years/100,000 miles (160 000 km),
whichever occurs first, and, in Canada only, up
to a maximum coverage of $100.
•Fuel Delivery:Delivery of enough fuel for the
vehicle to get to the nearest service station
(approximately $5 in Canada). In Canada, service
to provide diesel may be restricted. For safety
reasons, propane and other alternative fuels will
not be provided through this service.
•Lock-out Service:Lock-out service will be covered
at no charge if you are unable to gain entry into
your vehicle. A remote unlock may be available if
you have an active OnStar
®subscription. To ensure
security, the driver must present personal
identification before lock-out service is provided. In
Canada, the vehicle registration is also required.
•Emergency Tow From a Public Roadway or
Highway:Tow to the nearest dealership for warranty
service or in the event of a vehicle-disabling crash.
Winch-out assistance is provided when the vehicle is
mired in sand, mud, or snow.
•Flat Tire Change:Installation of a spare tire in good
condition, when equipped and properly inflated, is
covered at no charge. The customer is responsible
for the repair or replacement of the tire if not covered
by a warrantable failure.
•Jump Start:A battery jump start is covered at no
charge if the vehicle does not start.
•Trip Routing Service:Upon request, Roadside
Assistance will send you detailed, computer
personalized maps, highlighting your choice of either
the most direct route or the most scenic route to your
destination, anywhere in North America, along with
helpful travel information pertaining to your trip.
Please allow three weeks before your planned
departure date. In Canada, trip routing requests will
be limited to six per calendar year.
7-7

Towing and Road Service Exclusions
Specifically excluded from Roadside Assistance
coverage are towing or services for vehicles operated
on a non-public roadway or highway, fines, impound
towing caused by a violation of local, Municipal, State,
Provincial, or Federal law, and mounting, dismounting or
changing of snow tires, chains, or other traction devices.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
GMC and General Motors of Canada Limited reserve
the right to make any changes or discontinue the
Roadside Assistance program at any time without
notification.
Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/retailer,
let them know this, and ask for instructions.If the dealer/retailer requests that you simply drop the
vehicle off for service, you are urged to do so as early in
the work day as possible to allow for the same day repair.
Courtesy Transportation
To enhance your ownership experience, we and
our participating dealers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the Bumper to Bumper (Base Warranty Coverage
period in Canada) and extended powertrain warranty
in both the U.S. and Canada.
Several courtesy transportation options are available to
assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled “Warranty
and Owner Assistance Information” furnished with
each new vehicle provides detailed warranty coverage
information.
7-9

•If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-6for more information.
•If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
•Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
•Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identification Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
•If possible, call your insurance company from the
scene of the crash. They will walk you through
the information they will need. If they ask for a
police report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
•Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to fix the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
•Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
7-13