2008 CADILLAC SRX Owners Manual

Usage Fluid/Lubricant
Transfer CaseManual Transmission Fluid
(GM Part No. U.S. 88861800,
in Canada 88861801).
Hood HingesMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Body Door
Hinge Pins,
Tailgate Hinge
and Linkage,
Folding Seats,
Sunroof Tracks,
and Fuel
Door HingeMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).Usage Fluid/Lubricant
Outer Tailgate
Handle Pivot
PointsMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Weatherstrip
ConditioningWeatherstrip Lubricant
(GM Part No. U.S. 3634770,
in Canada 10953518) or
Dielectric Silicone Grease
(GM Part No. U.S. 12345579,
in Canada 992887).
Weatherstrip
SqueaksSynthetic Grease with
Teon, Superlube
(GM Part No. U.S. 12371287,
in Canada 10953437).
6-13

Normal Maintenance Replacement Parts
Replacement parts identied below by name, part number, or specication can be obtained from your dealer/retailer.
Part GM Part NumbersACDelco®Part
Numbers
Engine Air Cleaner/Filter
3.6L and 4.6L engines 25735595 or 25798271 A2944C
Engine Oil Filter
3.6L V6 25177917 PF2129
4.6L V8 89017342 PF61
Passenger Compartment Air Filter
Particle and Odor Filter 88957450 CF130C
Particle Filter 25740404 CF133
Spark Plugs
3.6L V6 12597464 41-990
4.6L V8 12571535 41-987
Windshield Wiper Blade Assembly
Driver’s Side – 22 inches (56.5 cm) 12367281 —
Passenger’s Side – 21 inches (53.3 cm) 88892785 —
Rear Wiper Blade – 13 inches (33.0 cm) 12335716 —
6-14

Engine Drive Belt Routing
3.6L V6 Engine
4.6L V8 Engine
6-15

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-2. Any additional
information fromOwner Checks and Services on page 6-9can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced By Maintenance Stamp Services Performed
6-16

Maintenance Record (cont’d)
DateOdometer
ReadingServiced By Maintenance Stamp Services Performed
6-17

Maintenance Record (cont’d)
DateOdometer
ReadingServiced By Maintenance Stamp Services Performed
6-18

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-5
Customer Assistance for
Text Telephone (TTY) Users.........................7-6
Customer Assistance Offices............................7-6
GM Mobility Reimbursement Program................7-7
Roadside Service...........................................7-8
Scheduling Service Appointments....................7-10
Courtesy Transportation.................................7-11
Collision Damage Repair................................7-12Reporting Safety Defects................................7-16
Reporting Safety Defects to the United States
Government..............................................7-16
Reporting Safety Defects to the Canadian
Government..............................................7-16
Reporting Safety Defects to
General Motors.........................................7-17
Service Publications Ordering Information.........7-17
Vehicle Data Recording and Privacy................7-18
Event Data Recorders...................................7-19
OnStar
®......................................................7-20
Navigation System........................................7-20
Radio Frequency
Identication (RFID)...................................7-20
Section 7 Customer Assistance Information
7-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Cadillac. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
United States, contact the Cadillac Customer Assistance
Center, 24 hours a day, by calling 1-800-458-8006.
In Canada, contact the Canadian Cadillac Customer
Communication Centre by calling 1-888-446-2000.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or title,
or the plate at the top left of the instrument panel
and visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if
you have a concern.
7-2