2008 CADILLAC DTS service

Emergency Road Service is performed on site for the
following situations:
Fuel Delivery:Delivery of enough fuel for the
vehicle to get to the nearest service station
(approximately $5 in Canada). In Canada, for safety
reasons, propane and other alternative fuels will
not be provided through this service.
Lock-out Service:Lock-out service will be covered
at no charge if you are unable to gain entry into
your vehicle. A remote unlock may be available
if you have an active OnStar
®subscription.
To ensure security, the driver must present personal
identication before lock-out service is provided.
In Canada, the vehicle registration is also required.
Emergency Tow From a Public Roadway or
Highway:Tow to the nearest dealership for warranty
service or in the event of a vehicle-disabling crash.
Winch-out assistance is provided when the vehicle is
mired in sand, mud, or snow.
Flat Tire Change:Installation of a spare tire in good
condition, when equipped and properly inated, is
covered at no charge. The customer is responsible
for the repair or replacement of the tire if not covered
by a warrantable failure.
Jump Start:A battery jump start is covered at no
charge if the vehicle does not start.
Trip Routing Service:Upon request, Cadillac
Roadside Service will send you detailed, computer
personalized maps, highlighting your choice of either
the most direct route or the most scenic route to your
destination, anywhere in North America, along with
helpful travel information pertaining to your trip.
Please allow three weeks before your planned
departure date. In Canada, trip routing requests will
be limited to six per calendar year.
Trip Interruption Benets and Assistance:If your
trip is interrupted due to a warranty failure, incidental
expenses may be reimbursed during the 60 months/
100,000 miles (160 000 km) warranty period. Items
covered are hotel, meals, and rental car.
Alternative Service (Canada only):There may be
times when Roadside Service cannot provide timely
assistance. Your advisor may authorize you to
secure local emergency road service, and you will be
reimbursed up to $100 upon submission of the
original receipt to Cadillac Roadside Service.
Cadillac and General Motors of Canada Limited reserve
the right to limit services or reimbursement to an
owner or driver when, in their sole discretion, the claims
become excessive in frequency or type of occurrence.
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Cadillac Technician Roadside Service
(U.S. only)
Cadillac’s exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner in the United States with the advantage of
contacting a Cadillac advisor and, where available, a
Cadillac trained dealer technician who can provide
on-site service.
A dealer technician will travel to your location within a
30 mile radius of a participating Cadillac dealership.
If beyond this radius, we will arrange to have your car
towed to the nearest Cadillac dealership. Each
technician travels with a specially equipped service
vehicle complete with the necessary Cadillac parts and
tools required to handle most roadside repairs.
Calling for Assistance
For prompt and efficient assistance when calling,
please provide the following to the Roadside Service
Representative:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number of the
vehicle
Odometer reading, Vehicle Identication Number
(VIN), and delivery date of the vehicle
Description of the problem
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Towing and Road Service Exclusions
Specically excluded from Roadside Service coverage
are towing or services for vehicles operated on a
non-public roadway or highway, nes, impound towing
caused by a violation of local, Municipal, State, Provincial
or Federal law, and mounting, dismounting or changing of
snow tires, chains, or other traction devices.
Roadside Service is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Cadillac and General Motors of Canada Limited
reserve the right to make any changes or discontinue
the Roadside Service program at any time without
notication.
Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/retailer,
let them know this, and ask for instructions.
If the dealer/retailer requests that you simply drop the
vehicle off for service, you are urged to do so as early in
the work day as possible to allow for the same day repair.
Courtesy Transportation
To enhance your ownership experience, we and our
participating dealers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the Bumper to Bumper (Base Warranty Coverage
period in Canada) and extended powertrain warranty
in both the U.S. and Canada.
Several courtesy transportation options are available to
assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled “Warranty
and Owner Assistance Information” furnished with each
new vehicle provides detailed warranty coverage
information.
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Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, GM helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide shuttle service to get
you to your destination with minimal interruption of
your daily schedule. This includes one-way or round trip
shuttle service to a destination up to 10 miles (16 km)
from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty repairs, and public
transportation is used instead of the dealer’s shuttle
service, the expense must be supported by original
receipts and can only be up to the maximum amount
allowed by GM for shuttle service. In addition, for
U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available.Claim amounts should reect actual costs and be
supported by original receipts. See your dealer for
information regarding the allowance amounts for
reimbursement of fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle that
you obtain if your vehicle is kept for a warranty repair.
If you obtain a rental vehicle on your own, please see
your dealer for the maximum number of days allowed
and the allowance per rental day. Rental reimbursement
must be supported by original receipts. This requires that
you sign and complete a rental agreement and meet
state, local, and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc.
You are responsible for fuel usage charges and may
also be responsible for taxes, levies, usage fees,
excessive mileage, or rental usage beyond the
completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
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Additional Program Information
All program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer
for specic information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change, or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
Collision Damage Repair
If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualied
technician using the proper equipment and quality
replacement parts. Poorly performed collision repairs
will diminish your vehicle’s resale value, and safety
performance can be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new parts made with
the same materials and construction methods as
the parts with which your vehicle was originally built.Genuine GM Collision parts are your best choice to
ensure that your vehicle’s designed appearance,
durability and safety are preserved. The use of
Genuine GM parts can help maintain your GM New
Vehicle Warranty.
Recycled original equipment parts may also be used for
repair. These parts are typically removed from vehicles
that were total losses in prior crashes. In most cases,
the parts being recycled are from undamaged sections
of the vehicle. A recycled original equipment GM
part, may be an acceptable choice to maintain your
vehicle’s originally designed appearance and safety
performance, however, the history of these parts is not
known. Such parts are not covered by your GM New
Vehicle Limited Warranty, and any related failures
are not covered by that warranty.
Aftermarket collision parts are also available. These are
made by companies other than GM and may not have
been tested for your vehicle. As a result, these parts may
t poorly, exhibit premature durability/corrosion problems,
and may not perform properly in subsequent collisions.
Aftermarket parts are not covered by your GM New
Vehicle Limited Warranty, and any vehicle failure related
to such parts are not covered by that warranty.
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Repair Facility
GM also recommends that you choose a collision repair
facility that meets your needs before you ever need
collision repairs. Your GM dealer/retailer may have a
collision repair center with GM-trained technicians
and state of the art equipment, or be able to recommend
a collision repair center that has GM-trained technicians
and comparable equipment.
Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage.
There are signicant differences in the quality of
coverage afforded by various insurance policy terms.
Many insurance policies provide reduced protection to
your GM vehicle by limiting compensation for damage
repairs by using aftermarket collision parts. Some
insurance companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend that
you assure your vehicle will be repaired with GM original
equipment collision parts. If such insurance coverage
is not available from your current insurance carrier,
consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the
end of your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are involved in a crash.
Try to relax and then check to make sure you are all
right. If you are uninjured, make sure that no one else
in your vehicle, or the other vehicle, is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your vehicle
only if its position puts you in danger or you are
instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental frame
of mind, or anything unrelated to the crash. This will
help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Service on page 7-8for
more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
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Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins’ give additional technical service
information needed to knowledgeably service General
Motors cars and trucks. Each bulletin contains
instructions to assist in the diagnosis and service of
your vehicle.
Owner Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
Current and Past Model Order Forms
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles. To request
an order form, specify year and model name of
the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
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Vehicle Data Recording and
Privacy
Your GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example, your
vehicle uses computer modules to monitor and control
engine and transmission performance, to monitor the
conditions for airbag deployment and deploy airbags in a
crash and, if so equipped, to provide antilock braking to
help the driver control the vehicle. These modules may
store data to help your dealer/retailer technician service
your vehicle. Some modules may also store data about
how you operate the vehicle, such as rate of fuel
consumption or average speed. These modules may also
retain the owner’s personal preferences, such as radio
pre-sets, seat positions, and temperature settings.
Event Data Recorders
This vehicle has an Event Data Recorder (EDR).
The main purpose of an EDR is to record, in certain
crash or near crash-like situations, such as an airbag
deployment or hitting a road obstacle, data that will assist
in understanding how a vehicle’s systems performed.
The EDR is designed to record data related to vehicle
dynamics and safety systems for a short period of time,
typically 30 seconds or less. The EDR in this vehicle is
designed to record such data as:
How various systems in your vehicle were operating
Whether or not the driver and passenger safety belts
were buckled/fastened
How far, if at all, the driver was pressing the
accelerator and/or brake pedal
How fast the vehicle was traveling
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
Important:EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is recorded
by the EDR under normal driving conditions and no
personal data (e.g., name, gender, age, and crash
location) is recorded. However, other parties, such as law
enforcement, could combine the EDR data with the type
of personally identifying data routinely acquired during a
crash investigation.
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