2008 CADILLAC DTS service

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-2. Any additional
information fromOwner Checks and Services on page 6-9can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced By Maintenance Stamp Services Performed
6-16

Maintenance Record (cont’d)
DateOdometer
ReadingServiced By Maintenance Stamp Services Performed
6-17

Maintenance Record (cont’d)
DateOdometer
ReadingServiced By Maintenance Stamp Services Performed
6-18

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-5
Customer Assistance for Text
Telephone (TTY) Users................................7-6
Customer Assistance Offices............................7-6
GM Mobility Reimbursement Program................7-7
Roadside Service...........................................7-8
Scheduling Service Appointments....................7-11
Courtesy Transportation.................................7-11
Collision Damage Repair................................7-13Reporting Safety Defects................................7-16
Reporting Safety Defects to the
United States Government..........................7-16
Reporting Safety Defects to the
Canadian Government................................7-16
Reporting Safety Defects to General Motors.....7-16
Service Publications Ordering Information.........7-17
Vehicle Data Recording and Privacy................7-18
Event Data Recorders...................................7-18
OnStar
®......................................................7-19
Navigation System........................................7-19
Radio Frequency Identication (RFID)..............7-19
Section 7 Customer Assistance Information
7-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Cadillac. Normally, any concerns
with the sales transaction or the operation of the vehicle
will be resolved by the dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
United States, call the Cadillac Customer Assistance
Center, 24 hours a day, at 1-800-458-8006. In Canada,
call the Canadian Cadillac Customer Communication
Centre at 1-888-446-2000.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the
following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concern
will likely be resolved at a dealer’s facility. That is
why we suggest following Step One rst.
7-2

STEP THREE (Canadian Owners):
General Motors Participation in the
Mediation/Arbitration Program
In the event that you do not feel your concerns have been
addressed after the following the procedure outlined in
Steps One and Two. General Motors of Canada Limited
wants you to be aware of its participation in a no-charge
mediation/Arbitration program. General Motors of
Canada Limited has committed to binding arbitration of
owner disputes involving factory-related vehicle service
claims. The program provides for the review of the facts
involved by an impartial third party arbiter, and may
include an informal hearing before the arbiter. The
program is designed so that the entire dispute settlement
process, from the time you le your complaint to the nal
decision, should be completed in approximately 70 days.
We believe our impartial program offers advantages over
courts in most jurisdictions because it is informal, quick,
and free of charge.For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685, or call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to the
Mediation/Arbitration Program at the following address.
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1–163–005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle
Identication Number (VIN).
7-4

Online Owner Center
(United States only)
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner manual.
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers/retailers for service nationwide.
Receive special promotions and privileges only
available to members.
Refer to www.MyGMLink.com on the web for updated
information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section of
gmcanada.com where you can save information on GM
vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of your
preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole, subscribe to
E-News and use tools and forms with greater ease.
To sign up to My GM Canada, visit the My GM Canada
section within www.gmcanada.com.
7-5

Roadside Service
In the United States or Canada, call1-800-882-1112.
Text Telephone (TTY), U.S. only, call 1-888-889-2438.
Service is available 24 hours a day, 365 days a year.
As the owner of a new Cadillac vehicle, you are
automatically enrolled in the Cadillac Roadside Service
program.
Who Is Covered?
Roadside Service coverage is for the vehicle operator,
regardless of ownership. In Canada, a person driving
this vehicle without the consent of the owner is not
eligible for coverage.
Cadillac Owner Privileges™
The following services are provided in the U.S. and
Canada up to 5 years/100,000 miles (160 000 km),
whichever occurs rst, and, in Canada only, up
to a maximum coverage of $100. These services are
provided at a nominal charge if the vehicle is no longer
within the Powertrain warranty.
Roadside Service provides several Cadillac Owner
Privileges™ at “no charge,” throughout your
Cadillac Powertrain Warranty — 5 years/100,000 miles
(160 000 km).
7-8