2008 BUICK LACROSSE Owner's Manual

Maintenance Replacement Parts
Replacement parts identied below by name, part number, or specication can be obtained from your dealer/retailer.
Maintenance Replacement Parts
Part GM Part NumberACDelco®Part
Number
Engine Air Cleaner/Filter
3.6L and 3.8L Engines 15221217 A1614C
5.3L Engine 10350737 A2962C
Engine Oil Filter
3.6L V6 and 5.3L V8 Engines 89017524 PF48
3.8L V6 Engine 25010792 PF47
Passenger Compartment Air Filter 15284938 CF132
Spark Plugs
3.6L V6 Engine 12597464 41-990
3.8L V6 Engine 12568387 41-101
5.3L V8 Engine 12571164 41-985
Windshield Wiper Blade Assembly – 22.0 inches (55.0 cm)
Driver’s Side 15941735 —
Passenger’s Side 15941736 —
6-13

Engine Drive Belt Routing
3.6L V6 Engine
3.8L V6 Engine
6-14

5.3L V8 Engine
6-15

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-2. Any additional
information fromOwner Checks and Services on page 6-8can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-16

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-17

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-18

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-5
Customer Assistance for Text
Telephone (TTY) Users................................7-6
Customer Assistance Offices............................7-6
GM Mobility Reimbursement Program................7-7
Roadside Assistance Program..........................7-8
Scheduling Service Appointments....................7-10
Courtesy Transportation.................................7-10
Collision Damage Repair................................7-12Reporting Safety Defects................................7-15
Reporting Safety Defects to the United
States Government....................................7-15
Reporting Safety Defects to the Canadian
Government..............................................7-15
Reporting Safety Defects to
General Motors.........................................7-16
Service Publications Ordering Information.........7-16
Vehicle Data Recording and Privacy................7-17
Event Data Recorders...................................7-18
OnStar
®......................................................7-19
Navigation System........................................7-19
Radio Frequency Identication (RFID)..............7-19
Section 7 Customer Assistance Information
7-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Buick. Normally, any concerns with
the sales transaction or the operation of your vehicle will
be resolved by your GM dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., contact the Buick Customer Assistance Center by
calling 1-800-521-7300. In Canada, contact General
Motors of Canada Customer Communication Centre by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number. This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel.
Dealership name and location
Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer’s facility. That
is why we suggest you follow Step One rst if you
have a concern.
7-2