2007 VOLKSWAGEN JETTA service

Booklet 1.2 USA Warran ty
Federal Emissions Performance Warranty
For 2 years or 24,000 miles and 8 years or 80,000 miles
Volkswagen of A merica, Inc., (Volkswagen) wa r­
r ants to the or igi nal re tail pur ch aser o r or ig in al
l essee of a mod el ye ar 2006 Volksw age n ve hicl e
an d a ny sub sequent pur ch ase r or lessee of the
veh icle th at if th e fo llow ing co ndition s are m et,
any autho rized Vo lkswage n dea le r in the Uni ted
S tates, including its te rritori es, and Canada will
r e m edy any nonco nform ity, as determ ined
be low, free of ch arg e, un der the follo wing co ndi­
tions:
• th e ve hicle fails to conform at any tim e
during 24 mont hs o r 24,000 miles, w hichever oc­
c ur s first. to app licabl e em iss ion in sp ec tio n
s ta ndard s as deter mined by an EPA A pproved
Sta te Insp ection and Mainten an ce Test (1/M). or •
if t he ve hicle has been in use for more than 24
mont hs or 24.000 m iles, b ut less tha n 8 yea rs or
80,000 miles, w hich ever occurs fir st, th e ve hicle
fa ils an 1/M Test result in g from a m alf un cti on of
a cataly tic co nve rter, engin e elec troni c
module or on-board diagno sti c device (OBDJ.
and
• th e fa ilu re of th e 1/M Test requir es the ve hicle
ow ner
bea r an y penal ty or other sanction , in ­
cludi ng the denial of the right to use t he ve hicle
under local, state or fe d eral law, and
• the ve hicl e has been mainta ined and o per­
ate d in accorda nce with V olk sw agen 's
tio ns for pro per maint en an ce and use
Performance Warranty claim approval
You may rai se a claim under Lhis warran ty im ­
m ed iately afte r yo ur vehicle has fail ed an I/ M
T es t if, as
res ult of th at fail ure, you arc re quir ed
by law to repair the ve hicle to av oid impo siti on
of a p ena lty o r ca ncella tion of yo ur right to use
t h e ve hicle. Yo u need not actuall y suffer t he loss
or lose th e right to use you r ve hicle or pay fo r the
repair befo re prese ntin g yo ur cla im.
Cla ims ma y be present ed only by bringin g your
ve hicle to a ny a uthorized Vo lkswagen dea ler in
t h e Unit ed States, includin g its te rri tories, and
Ca nada. The dea le r w ill ho nor o r deny yo ur
cla im wit hi n
reaso nab le tim e, n ot to excee d
thirty (30) days, from the time at which yo ur ve­
hicl e is prese nted for repair or w ithin a ny lime
p er iod speci fied by loca l, sta te or fede ra l la w,
w hi ch ever is s ho rter, ex cept when a de lay is
ca use d b y eve nts not attribut able to Vo lkswage n
or the dea ler . If
dealer denies yo ur claim , yo u
will be n oti fied in wr iting o f the reason s for re­
j ec tin g th e cla im. If you do no t re ce iv e no tice of
d eni al of your cla im wit hin th e above tim e pe­
r iod, Vo lkswage n is required by law to honor the
cla im.
U nd er certai n cir cu mstan ces ,
claim may be
d en ied beca use yo u have failed to comply wit h
i n stru ction s for schedu led m ain te nan ce con-
16 F ed eral Emis sion s Warrantie s
taine d in yo ur Volkswage n Ma intenanc e
b ook let . In deter minin g wheth er you have co m­
pli ed wit h th e in struc tions for sc hed uled main­
t e nance and proper use, Vo lkswage n may re­
q ui re you to furn is h proo f o f co mplian ce only
w ith those mainten an ce in st ru cti on s w hich
Vo lkswage n has reas on to b eli eve were not p er­
for med and whi ch co uld be
cause of the 1/M
Tes t fa ilu re.
Vo lk swage n m ay deny an e missio n performa nce
warra nty claim on th e basis that a non- EPA cer­
t ified re pla cemen t part was use d in the main te­
n ance or re pa ir of the ve hicle if Vo lk swage n ca n
p rove that the non- ce rtifi ed part is either defec­
in material s or workma nshi p, or not equ iva­from a n em iss ion sta n dpoint th e o rig in al
pan , and you not a ble to offer info rm ati on the part is eith er not defect ive or equiva lent
t o the origin al p art wit h res pec t to its e missio n
p erfo rmance.
Vo lkswagen will not deny a claim re la tin g to
• warrant y work o r pre-d eli very service per ­
fo rmed by an auth ori ze d Vo lkswage n dea ler, o r
• work perfo rm ed in an emerge ncy to rec tify
an unsafe condit ion attribu table to Vo lkswage n,
prov ided yo u have taken steps in a tim ely

Booklet 1.2 USA Warranty
EPA certified replacement parts
Maintenan ce, re pair, or repla cement of emis ­
s ion control d evices and syste m s ma y be per­
fo rm ed b y any automoti ve servic e and repa ir es- tabli
shm ent or qualified individua l u sin g E nvi­
ronmen ta l Protectio n Ag enc y (EPA) certified re­
placem ent part s.
-4
Maintenance and repairs performed by independent service shops
Without inva lid ating th ese w arranti es. you may
c hoo se 10 h ave maintenance, repa ir or rep lac e­
m ent of emission contro l compo nen ts per­
formed by any a utomoti ve service establish­
m ent or indi vidual qualified to perform such
serv ices . Ho weve r, the
of su ch se rv ice s is
n o t cove red by these wa rranties exc ept in em er ­
genci es. If th e indep end ent service estab lish- m
ent find s a wa rrant abl e defect, yo u ma y de liver
t h e ve hicl e
10 an au thorized Vo lk swa gen d ealer
and have defec t co rrec te d fr ee of charge.
Vo lkswage n will not b e liabl e for ex pen ses,
w hi ch yo u ha ve incurred the ind ependent ser­
vice es tab lishm ent , except for emergency re ­
pairs. Sec "E mergency Repair s" for furth er
d etails.
-4
Parts not scheduled for inspection or replacements
Any part, which is not schedul ed for inspection
or rep lace ment at maint enance inter vals s peci ­
fi ed in
Vo lkswagen Mai ntenanc e booklet, is covere
d by
wa rrant y fo r the full warranty
p eriod. -4
Scheduled part inspection or replacement
A part schedu led only for inspection in accor­
dance Volk swagen 's instruction s or re­
quir ed sc hedul ed maint enan ce is cover ed for
durati on of thes e warranties.
Damage to non-warranty parts
If fai lur e ofa warra nted part causes damag e to a
part no t co ver ed by warranty, the non-war­
ranted part will a lso be r eplac ed free of ch arge.
-4
18 Federal Emi ssions Warranties
A part install ed in accordance with Volk­
swag en's instru ctions or re quir ed sc hed uled
m aint enan ce is warranted until
sched­
ul ed re placement interv al or for the duration of
th es e warr ant ies .
-4

Emergency repairs
Emergen cy repair s performed by a non-Volk­
swagen serv ice fa ci lit y wi ll be reimbur sed if th e
r e pair work was nee ded a nd co rre ctly pe r­
formed, and it was impossib le or unreaso nable
u nder the cir cumsta nces to tow or drive your
Vo lkswagen to th e near est author ize d Vo lk­
swage n deale r. The maxi mum reimbur sement
a llowab le is an
equ al to the co st if your
authoriz ed Volkswagen dealer had complete d
the re pair (s). R eimbur sement will be co nsidered
Bookl et 1.2 USA Warranty
when you submit th e fo llowin g item s to your au­
thorized Volk swagen dealer:
• A sta te m ent explainin g th e cir cum stances
th at prev ented you fr om gettin g to an auth o­
Volkswagen dealer,
•
r ece ipt(s),
• Repair ord er(s), and
• Part(s ) re mov ed from your
Damage caused by tampering, use of improper fuel, abuse, neglect
and improper maintenance
These warranti es do not cove r any damage lo
the veh icle cause d by tampering with emi ssion
co ntrols, u se of fuel containi ng lead , or fuel not
m eet ing the spec ifications set fort h in th e
Implied warranties
Any impli ed warranty, including any warranty
of mer ch ant ability or warranty of fitn ess for a Own
er's Manual , and abuse, neglec t or i m­
p rope r maint enance of the vehicle. Diagn osis
a nd repai r o f suc h damage are a t th e ex pen se of
th e particular purpose , is limited in duration to the
stated period of these
Incide ntal and consequentia l damages
T hese warranties do not cover any incident al or
co nse quential damage s, including loss of resale
va lue, lost profit s or earni ngs, and out-of ­
po cke t exp en ses for sub stitute tran sport ati on
or lodging.
So me s ta tes do not a llow the exclus io n or limita­
ti o n of in ciden tal or consequential damages , so
thi s lim itatio n or excl usion may not apply to
yo u.
Tips
In the event you ha ve not r eceived the services
promised in th ese warra nties, please follo w the procedure
s desc ribed in this booklet under th e
titl e "Custo mer CARE ".
• You may obtain further information re­
ga rdin g th e Emi ssion s Performance Wa rran ty or
r epo rt vio la tion of the ter ms of the Em iss io ns
Pe rforman ce Warra nty by contac tin g: Manager,
Cer tifica tion and Compl ia n ce Divis ion (6405)) ,
W arranty C laims, En viro nmental P rotec tion
Age ncy, Arie l Ri os Buildin g, 12 00 Penn sylva nia
Ave nue, N .W., Washin gton, D C 20460
Federal Emissions Warrant ies 19

Proper maintenance and use
for proper maint enan ce are co n­
tained in your Volkswagen Maintena nce
bookl e1. Time and mileage intervals at whi ch
maint enan ce is
to b e perform ed, ma y vary from
mode l to model.
Vo lkswage n reco mm en ds you k eep a reco rd of
s chedul ed maint enance perfo rmed by ha vin g
yo ur Volkswagen Maintena nce booklet vali­
dated at the approximate time or mi leage inter­
va ls by a n auth ori zed Vo lkswagen dealer, and
that you prov ide these recor ds to the new ow ner
whe never yo u se ll th e vehicle.
Use of Genuine Volkswagen Parts
Vo lkswagen reco mmend s th at Genuin e Volk­
swagen parts be use d a s rep laceme nt parts for
th e m aint enan ce, repa ir or rep lacement of em is ­
s ion con trol systems . U se o f re placeme nt parts
which are nor equiv alent to Ge nuine Volk­
swage n parts i n emi ssio n pe rfo rm ance and du­
ra bilit y may impair the effec tiv en ess of em iss io n
Booklet 1.2 USA Warranty
Fa ilur e to m ainta in yo ur vehicl e accor ding to the
in stru ction for pro per maintenance may cause
t h e ve hicle to excee d appli cab le emission s stan­
d ard s and could re sult in denial of warranty cov­
e rage. However, Volkswagen w ill not deny a
wa rra nty claim sole ly on t he bas is of your fa ilure
to ma intain th e ve hicle according to the in stru c­
ti ons o r failur e to keep a record of maint enance.
In struction s for proper use of the vehicle are
co ntained in
Volkswage n Ow ner's
Ma nual. <11
con tro l sys te m s. Although use of parts oth er
than Genuine Vo lkswagen parts does not invali­
da te these warranties, Vo lkswa gen assumes no
li ability und er the se wa rranti es for fa ilur e of
suc h parts and damage to ot her parts cause d by
s u ch failur e
Maintenance and repairs performed by independent service shops
Without invalidating these warranties, you may
choose ro have ma inten an ce, repair or re pla ce­
ment of em iss io n con trol com pon ent s per­
formed by any automot ive se rv ice es tab lish ­
m ent or indiv idu al qu alifi ed to perform such
se 1v ices . I loweve r, the cost of su ch serv ices is
not covere d by tJ1 ese warra nties excep t in em er­
gencies . If the indepe ndent service es tablish - m
ent find s warrantabl e defect, you m ay del ive r
th e ve hicle to a n au thorized Volk swage n dealer
and have
defect correc ted free of ch arge.
Vo lkswagen wi ll not be liab le for any expenses
w hi ch yo u h ave incur red at the independent ser­
vice estab lishm ent , exce pt for em erge ncy re­
pa irs. See "Emerge ncy Repa irs" for furthe r
Parts not scheduled for inspection or replacement
Any part, whi ch is no t sc hedu le d for inspec tion
or rep lace men t a t m aint en an ce intervals speci­
fied in th e Volkswage n Main te nan ce booklet, is
covered by thi s wa rran ty for the full warranty pe- riocl
. A ny su ch repa ired or re pla ced under are warrante d for the remaining war­
ra nt y
California Emissions Warrantie s 25

Booklet 1.2 USA Warranty
pocket expenses for sub stitu te transportation
o r lodg ing.
So me s tate s do not allow the exclu sio n or limit a­
t ion of incidental or conse quentia l da mages , so
thi s limit ation or excl usion may no t apply to
yo u. Tip s
In the evenl you have not rece ived the services
promised in these warrantie s, please follow the
procedure s de scribed in
booklet und er the
tille "Customer CARE"
California Emissions Warranties 27

Booklet 1.2 USA Warranty
BBB AUTO LINE
BBB AUTO LINE dispute resolution services
I f yo ur dealer or Customer CARE does not re solve you r prod uct concern to yo ur
sat isfact ion or if you do not wish to presen t yo ur
concern
to e ither of th em, you may advan­
t age of th e me diatio n and a rb it ra tion serv ices of
the Better Business Bureau. This program i s
ca lled BBll AUTO LINE and is ava ilab le to you
free of charge, on
nat ionwide bas is as long as
yo ur vehicle has been dr iven less than 24,000
m iles and has not been in use fo r more t han 2
years. Not every cla im i s eligible; there are some
age and mileage limitat ions , so please c heck
with you r loca l B euer Bu sines s Bureau ("BBB ")
r ega rd in g yo ur clai m.
The BBB AUTO LINE program has
staff wi ll fac ilitate negot iations between th e
parties in an effort to bring you r claim to a mutu­
ally acc eptab le re so lu tion . You do no t have to
partic ipate in med ia tion if you would rather pro­
cee d imme diate ly to arb itra tion. Arbitration is
th e o ther part of llBB AUTO LINE. Arbitrat ion is
a process by w hic h an imp art ia l pe rson makes a
deci sion on your cla im. The arbitrators are not
connected w ith the automob ile ind ustry and
serve on a vol untary ba sis.
I f yo u do not agree with the m ed iate d reso lution
and/or have opted to arb itrate, an arb itration
hear ing w ill be scheduled. You may attend the
hea ring in pe rso n, be represe nted by a n at­
torn ey, br ing witnesses, a nd give supporting ev­
id ence . Instead of ap pear ing perso nall y, yo u
ma y request a wri tten or eve n a tel ephon e arb i­
tratio n hea ring.
If yo u wis h to u se BBB AUTO LINE, please call
the fo llow ing to ll-free numbe r:
30 BBB AUTO LINE
Tel.: I ( 800) 95 5-5 100
you call th e local office of the "BBB", its
staff w ill need the following informatio n:
• Y our n am e, a ddress a nd tele ph one number
• Make, mod el and Vehicl e Id entifi cation
N umb er o f yo ur vehicl e (VIN)
• D elivery date a nd curr ent mil eage
• Natur e of c ompl aint or p roblem
The
will follow-up o n you r complai nt;
an d if it canno t be med iated, they w ill arra nge an
arbitratio n hearing.
A dec is io n will be made by the arb itra tor w it hin
3 days of the h earing (typica lly a decision is
m ade 40 days fro m th e date yo u fil ed yo ur cla im
with
Yo u th en have the op po rtu nity to acce pt or re ject
the deci sion. If you accept t he deci sio n, Volk ­
swagen of Am erica, I nc. wi ll b e bou nd by th e de ­
cisio n and f ulfi ll its o bli ga tion within th e time
s p eci fied by t he arb itrator.
If yo u reje ct the deci sion:
Yo u are free to pursue other legal remed ies
available under and federa l law.
2
T he ma nufacture r w ill no t have to comp ly
w ith any part of the deci sio n.
California re sid ents
A ddition al informati on re la tin g to y our ri ght s
t o arbitrat e warr anty claim s und er th e BBB
A UT O LINE Arbit ration Pr ogra m is p rovid ed in
th e O wner In form atio n ab out Co nsum er Pro­
t ec tion La ws bookl et w hich i s pre sented t o you
b y yo ur dea le r w hen yo u take delivery o f your
n ew v ehicl e._,.

Booklet 1.2 USA Warranty
Service Publications
Volkswag en Technical Literature Ordering Center
Updated se rvice information you can obtain
Vo lks wage n mo nitors produc t p erf or manc e in
th e fie ld and reg ularl y se nds deale rs th e latest
serv ice in forma tion abo ut Vo lk swagen ve hicle s.
Now yo u too, ca n get th ese bull etin s.
B ull etins cover a wide v ariety of su bjec ts: th e
p ro per u se a nd care of your car, costly repa irs,
in ex pen sive repai rs or ad jus tme nts whi ch, if
d one ea rly, may avo id cos tly futu re re pai rs.
So me bu lletin s desc ribe re p air s a bou t ne w or
un expec te d co nditi on s. O thers desc ribe im­
pro ved re pa ir pro cedur es o r parts imp rove­
m ent s. A ll of thi s inform ati o n ca n also help a
qualified t echni cian b ett er servi ce y our vehic le. Mos
t bu lletin s ap ply to condit ions affec ting a
s m all numb er of vehicles. Yo ur dea le r or a q ual­
ifi ed tec hni cian m ay have to de te rmin e if a sp e­
cific bulleti n a pplies to your vehicle. You ca n
o rd er Vo lkswage n bull etins, Vo lk swagen re p air
in form ation an d Volkswagen Ow ner 's Litera ture
24 hours
I 7 days a week o n the Intern et fro m the
V olkswage n Tec hn ica l Li rerat ure Or der ing
Ceme r at :
www.vw. ddsltd .com
O r if yo u pr efe r, you can cont act our litera tu re
di stributi on se rv ic e a t:
T elephone:
I (800 ) 544-8021 Fax : 1 (800) 572 -1438
What you will also find on the website
• A list of Vo lkswagen bulletins fo r 1 985 a nd
l a te r m od el years, covering all No rth Am eric an
s p eci fica tion Vo lkswag en m odels.
• Ord ering a nd prici ng in format ion on h ow to
bu y speci fic bullet ins.
• Orde ring a nd p rice infor matio n for Volk­
s wage n Rep air Man uals on paper for mat, CD
H OM or DVD.
• Ordering and p rice inform atio n fo r Vo lk­
s wag en Elec tri ca l W irin g Di agra ms.
• Owner's Manuals
• Maint en ance Booklets
• War ra nty Ma nuals
• Sound Syste m Ma nua ls WARNING
Th ese bulletin s ar e int ended for te chnici ans. They are not meant for th e CA­
S U A L do -it -y our self er. Qualifi ed technici ans
ha ve th e equipment, tool s, s afe ty instruction s,
and know-how to do a job properl y and safel y.
I mprop erl y performed repair s or mainte­
nan ce ca n ad vers el y aff ect the saf ety of your
v ehicl e, possibl y le ading to accid ent or injury.
Th ey ma y al so impair th e econom y, dur abili ty
or r eliab ility of your v ehicle and may vo id the
w arranty of your car.
If you are not sur e that
y ou can p erform a job prop erl y and saf ely, y ou
s hould not ri sk tryin g to do so .
Service Publication s 31

Booklet 2.1 Saf ety first
Service and disposal of belt pretensioners
Th e belt p re te n sioner s are of the s afet y belt
a nd installed at th e fron t and rear outb oard •
se atin g positions on your vehicl e. Installin g, re­
mo vin g, serv icing or repairing of b elt pr ete n ­
s io n ers ca n dama ge the safety belt syste m and
pr eve nt th at sys tem from wo rking correct ly in a
collisio n.
T here are some important thing s you hav e
tu kno w mak e sure that the effectiven ess of the
sys tem will not be impaired and that disca rded
co mp onent s do not cause injur y or po llut e the
e n viro nm ent.
WARNING
Im proper ca re, se rv icing and repai r pro ce­
dur es can incre ase the risk of personal injur y
and death b y preventing a belt pr ctcnsio ncr
26 Safety belts
Lr!, WARN ING (continued)
from activa tin g w hen needed o r activating un­
expected ly:
• T he belt prcten sioncr system can be acti­
vated o nly once. If belt pretc nsioncr s have
been activa ted , th e sys tem must be rep laced.
• Neve r repair, adjust, or ch an ge any parts of
th e sa fety belt syste m .
• Safety belt systems including belt preten ­
s ioncrs canno t be repaired. Special proce­
dure s are req uired fo r removal , in sta llatio n
a nd disposa l of this sys tem.
•
a ny wo rk on the safely belt system , str ongl y recommend that yo u sec your auth o­
ri zed Volksw agen dealer or qualified tec hni­
cian w ho ha s a Vo lkswage n approved repai r
manual, th e tr aining and sp ecial equipm ent