2007 SAAB 9-5 Owners Manual

249 Car care and technical information
5 Turn on the low beam headlights and
place a piece of cardboard or equivalent
(although not directly on the lens) in front
of the headlight not being aimed. This
should allow the beam cut-off of the
headlight being aimed to be seen on the
flat surface.
6 Turn the vertical aiming screw until the
horizontal cut-off of the headlight is
aligned with the horizontal line on the
wall.NOTICEDo not cover a headlight directly on the
lens to improve beam cut-off when aim-
ing. Covering a headlight may cause
excessive heat build-up which may cause
damage to the headlight.
IB1951
Vertical aiming device
IB1952
Aiming marker on headlight lens
IB1953
Horizontal line on wall or other flat surface
IB1954
Correctly adjusted low beam
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251 Customer Assistance and Information
Maintenance schedule _ 252
Owner assistance _____ 253
Reporting Safety Defects
(U.S.A.) _____________ 254
Reporting Safety Defects
to the Canadian
government _________ 254
Vehicle Data Collection
and Event Data
Recorders __________ 255
Customer Assistance and Information
3 Asterisk means: equipment not fitted in all cars
(can depend on model variant, engine variant,
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252 Customer Assistance and InformationMaintenance scheduleThe Maintenance Schedule prescribes a
service program to the purchaser/operator
of a Saab that is reasonable and necessary
to ensure the proper emission control sys-
tems function, safety and reliability of the
Saab automobile in normal use. Additional
maintenance is recommended for specific
components when the car is operated under
certain severe conditions. Proper mainte-
nance is always good advice!
Authorized Saab dealers are equipped and
trained to meet your Saab’s service needs.
They regularly receive up-to-date Saab
service manuals and parts and technical
service bulletins from Saab and are able,
through their franchise agreement, to attend
Saab service schools, obtain Saab special
tools and technical assistance and pur-
chase original equipment service and
replacement parts.
Today’s complex automobiles should only
be entrusted to the most knowledgeable
service professionals. A Saab dealer is your
best choice.
Service intervalsA time for service message will illuminate on
the Saab Instrument Display (SID) when the
car is due for regular maintenance.
Engine oil and filter changesChanging the engine oil and filter is required
at every service point. Use only a Saab
approved long-life oil filter and engine oils
stated in the Specification section of this
Owner’s Manual. The use of extra additives
in the oil is not necessary and is not recom-
mended, and may be harmful to turbo-
chargers.
More frequent oil changes are recom-
mended if your vehicle is operated under
the following conditions:
Most trips are less than 5 to 10 miles (8 to
16 km). This is particularly important
when outside temperatures are below
freezing.
Most trips include extensive idling (such
as frequent stop-and-go driving).
Most trips are through dusty areas.
You frequently tow a trailer or use a carrier
on top of your vehicle.
If the vehicle is used for delivery service,
police, taxi or other commercial applica-
tions.
If your driving habits match this description,
have the engine oil and filter changed in-
between normal services at 5,000 mile
(8,000 km) intervals. The Saab Warranty
and Service Record Booklet has provisions
to record extra oil changes.
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253 Customer Assistance and Information
Service record retentionIt is the owner´s responsibility to retain ser-
vice records. If possible, you should keep
copies of all shop work orders for all service
and repairs, whenever performed. As indi-
cated in the new car and emission control
system warranties, it is important to docu-
ment that all necessary maintenance has
been done.HOW THE SERVICE RECORD IS
ORGANIZEDThe service record is comprised of a series
of coupons on which to record services as
they are performed. There are additional
coupons for documenting extra engine oil
and filter changes, extra automatic trans-
mission fluid services necessary for severe
service conditions, and brake fluid changes.HOW TO USE THE SERVICE
RECORD COUPONSWhen the car is brought to a Saab dealer for
scheduled maintenance, present the Saab
Warranty and Service Record Booklet to the
service manager. When the technician has
completed the service, the technician will
sign the maintenance record. The person
responsible for quality assurance at the
dealership will also sign and stamp the
record with the dealer identification stamp.
Service costsDealer pricing practices and labor for ser-
vice work vary. Saab’s recommended ser-
vice times for each service point do not
include the labor required to replace wear
items, such as wiper blades, brake pads or
tires. Nor is labor to perform other service or
repairs found to be necessary as a result of
the inspections included in these times.
Additional labor and parts will be charged
for such work when necessary, except as
covered under an applicable Saab warranty
or any optional extended service contract.
Transmission fluid changes or suspension
alignment, when necessary, are also addi-
tional.
Dealer charges for general shop material,
regulated hazardous waste removal, recy-
cling expenses or other operation costs may
also be applied to service and repair
invoices and are apt to vary by dealer and
location.
Owner assistanceWarranties and service problem
assistanceFor complete information about all applica-
ble warranties, including the New Car War-
ranty, Perforation Warranty, Vehicle Emis-
sion Warranty and Emission Perforation
Warranty, consult the Warranties and Ser-
vice Record Booklet which accompanies
this Owner’s Manual. It also contains owner
assistance information including Saab
Roadside Assistance. If the booklet is lost or
misplaced, a new one may be ordered
through a Saab dealer or by contacting
Saab.
In the U.S. there is a national Customer
Assistance Center at Saab Automobile
USA, Inc. The toll-free number to call from
all 50 states is 1-800-955-9007.
In Canada, please call the Saab Customer
Assistance Center at 1-800-263-1999.
A list of authorized Saab sales and service
dealers is available for those planning to
travel in the United States and Canada.
Canadian or U.S. travelers may call the
Customer Assistance Center in the country
in which they are traveling.
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254 Customer Assistance and InformationChange of Address Notification
(U.S. and Canada)Two change of address cards are provided
at the end of the Warranty and Service
Record Booklet. Knowing your current
address allows Saab to contact you in the
event of a recall or service campaign.
Please help us keep our records up to date
for your own peace of mind.Service informationFactory Service Manuals for the Saab 9-5
car line can be ordered through your Saab
dealer or by visiting www.saabtechinfo.com.
These are comprehensive manuals on CD
rom, geared to use by professional techni-
cians.
Consult your Saab dealer for prices and for
a listing for your model.
Reporting Safety
Defects (U.S.A.)If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to noti-
fying Saab Cars USA, Inc.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds that
a safety defect exists in a group of vehicles,
it may order a recall and remedy campaign.
However, NHTSA cannot become involved
in individual problems between you, your
dealer, or Saab Automobile USA, Inc.
To contact NHTSA, you may call the
toll-free Vehicle Safety Hotline at
1-888-327-4236 (TTY: 1-800-424-9153; go
to http://www.safercar.gov
; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington D.C. 20590. You can also
obtain other information about motor vehi-
cle safety from
http:// www safercar.gov.
Reporting Safety
Defects to the Canadian
governmentIf you live in Canada, and believe that your
vehicle has a safety defect, you should
immediately notify Transport Canada, in
addition to notifying General Motors of
Canada Limited.
You may write to Transport Canada at
Box 8880, Ottawa, Ontario, K1G 3J2.
In addition to notifying Transport Canada
in a situation like this, we certainly hope
you will notify us. In Canada, please call
our Saab Customer Assistance Center at
1-800-263- 1999.
Or write:
General Motors of Canada Limited
Customer Assistance Center,
1908 Colonel Sam Drive,
Oshawa, Ontario, L1H 8P7.
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255 Customer Assistance and Information
Vehicle Data Collection and
Event Data RecordersYour vehicle, like other modern motor vehi-
cles, has a number of sophisticated com-
puter systems that monitor and control sev-
eral aspects of the vehicle’s performance.
Your vehicle uses on-board vehicle comput-
ers to monitor emission control components
to optimize fuel economy, to monitor condi-
tions for air bag deployment and, if so
equipped, to provide anti-lock braking and
to help the driver control the vehicle in diffi-
cult driving situations. Some information
may be stored during regular operations to
facilitate repair of detected malfunctions;
other information is stored only in a crash
event by computer systems commonly
called event data recorders (EDR).
In a crash event, computer systems, such
as the Air Bag Sensing and Diagnostic
Module (SDM) in your vehicle may record
information about the condition of the vehi-
cle and how it was operated, such as data
related to engine speed, brake application,
throttle position, vehicle speed, steering
wheel angle, lateral acceleration, safety belt
usage, air bag readiness, air bag perfor-
mance, and the severity of a collision. This
information has been used to improve vehi-
cle crash performance and may be used to
improve crash performance of future vehi-
cles and driving safety. Unlike the data
recorders on many airplanes, these
on-board systems do not record sounds,
such as conversation of vehicle occupants.To read this information, special equipment
is needed and access to the vehicle or the
SDM is required.
Saab will not access information about a
crash event or share it with others other than
with the consent of the vehicle owner or, if
the vehicle is leased, with the consent of
the lessee,
in response to an official request of police
or similar government office,
as part of Saab’s defense of litigation
through the discovery process, or
as required by law.
In addition, once Saab collects or receives
data, Saab may
use the data for Saab research needs,
make it available for research where
appropriate confidentiality is to be main-
tained and need is shown, or
share summary data which is not tied to a
specific vehicle with non-Saab organiza-
tions for research purposes.
Others, such as law enforcement, may have
access to the special equipment that can
read the information if they have access to
the vehicle or SDM.
If your vehicle is equipped with OnStar®,
please check the OnStar® subscription ser-
vice agreement or manual for information
on its operations and data collection.95_U S _M 07.book Page 255 Friday, June 9, 2006 8:58 AM
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