2007 PONTIAC SOLSTICE vent

Customer Assistance and Information....... 362
Customer Satisfaction Procedure............... 362
Online Owner Center................................. 365
Customer Assistance for Text
Telephone (TTY) Users.......................... 366
Customer Assistance Offices..................... 366
GM Mobility Reimbursement Program........ 367
Roadside Assistance Program................... 368
Courtesy Transportation............................. 371
Vehicle Data Collection and Event
Data Recorders...................................... 373
Collision Damage Repair........................... 375Reporting Safety Defects............................ 379
Reporting Safety Defects to the
United States Government..................... 379
Reporting Safety Defects to the
Canadian Government............................ 379
Reporting Safety Defects to
General Motors...................................... 379
Service Publications Ordering
Information............................................. 380
Section 7 Customer Assistance Information
361

STEP THREE — Canadian Owners:In the event
that you do not feel your concerns have been
addressed after following the procedure outlined in
Steps One and Two, General Motors of Canada
Limited wants you to be aware of its participation
in a no-charge Mediation/Arbitration Program.
General Motors of Canada Limited has committed
to binding arbitration of owner disputes involving
factory-related vehicle service claims. The program
provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program
is designed so that the entire dispute settlement
process, from the time you le your complaint
to the nal decision, should be completed
in approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and free
of charge.For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you can call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by your
Vehicle Identication Number (VIN).
364

Emergency Tow From a Public Roadway or
Highway:Tow to the nearest dealership for
warranty service or in the event of a
vehicle-disabling accident. Winch-out
assistance when the vehicle is mired in sand,
mud, or snow.
Flat Tire Change:Installation of your spare tire
in good condition is covered at no charge. The
customer is responsible for the repair or
replacement of the tire if not covered by a
warrantable failure.
Jump Start:No-start occurrences which
require a battery jump start is covered at no
charge.
Additional Services for Canadian
Customers

Trip Routing Service:Upon Request,
Roadside Assistance can send you detailed,
computer-personalized maps, highlighting your
choice of either the most direct route or the
most scenic route to your destination,
anywhere in North America, along with any
helpful travel information we may have
pertaining to your trip. To request this service,
please call us toll-free at 1-800-268-6800.We will make every attempt to send your
personalized trip routing as quickly as
possible, but it’s best to allow three weeks
before your planned departure date.
Trip routing requests will be limited to
six per calendar year.
Trip Interruption Benets and Assistance:
In the event of a warranty related vehicle
disablement, while en route and over
250 kilometres from original point of departure,
you may qualify for trip interruption expense
assistance. This assistance covers reasonable
reimbursement of up to a maximum of $500
(Canadian) for (A) meals (maximum of
$50/day), (B) lodging (maximum of $100/night)
and (C) alternate ground transportation
(maximum of $40/day). This benet is to assist
you with some of the unplanned expense
you may incur while waiting for your vehicle to
be repaired.
Pre-authorization, original detailed receipts
and a copy of the repair order are required.
Once authorization has been given, your
advisor will help you make any necessary
arrangements and explain how to claim for trip
interruption expense assistance.
369

Additional Program Information
All program options, such as shuttle service, may
not be available at every dealer. Please contact
your dealer for specic information about
availability. All Courtesy Transportation
arrangements will be administered by appropriate
dealer personnel.
General Motors reserves the right to unilaterally
modify, change or discontinue Courtesy
Transportation at any time and to resolve all
questions of claim eligibility pursuant to the terms
and conditions described herein at its sole
discretion.
Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles,
has a number of sophisticated computer systems
that monitor and control several aspects of the
vehicle’s performance. Your vehicle uses on-board
vehicle computers to monitor emission control
components to optimize fuel economy, to monitor
conditions for airbag deployment and, if the
vehicle has the Anti-lock Brake System (ABS), to
provide anti-lock braking and to help the driver
control the vehicle in difficult driving situations.
Some information may be stored during regular
operations to facilitate repair of detected
malfunctions; other information is stored only
in a crash event by computer systems,
such as those commonly called Event Data
Recorders (EDR).
373

In a crash event, computer systems, such as the
airbag Sensing and Diagnostic Module (SDM) in
your vehicle may record information about the
condition of the vehicle and how it was operated,
such as data related to engine speed, brake
application, throttle position, vehicle speed, safety
belt usage, airbag readiness, airbag performance,
and the severity of a collision. This information has
been used to improve vehicle crash performance
and may be used to improve crash performance of
future vehicles and driving safety. Unlike the data
recorders on many airplanes, these on-board
systems do not record sounds, such as
conversation of vehicle occupants.
To read this information, special equipment is
needed and access to the vehicle or the device
that stores the data is required. GM will not access
information about a crash event or share it with
others other than:
with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the
lessee,
in response to an official request of police or
similar government office,
as part of GM’s defense of litigation through the
discovery process, or
as required by law.In addition, once GM collects or receives data,
GM may:
use the data for GM research needs,
make it available for research where
appropriate condentiality is to be maintained
and need is shown, or
share summary data which is not tied to a
specic vehicle with non-GM organizations
for research purposes.
Others, such as law enforcement, may have
access to the special equipment that can read the
information if they have access to the vehicle
or the device that stores the data.
If your vehicle has OnStar
®, please check the
OnStar®subscription service agreement or manual
for information on its operations and data collection.
374

Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage
repairs, GM recommends that you take an active
role in its repair. If you have a pre-determined
repair facility of choice, take your vehicle there, or
have it towed there. Specify to the facility that
any required replacement collision parts be original
equipment parts, either new Genuine GM parts
or recycled original GM parts. Remember, recycled
parts will not be covered by your GM vehicle
warranty.Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy
limits, your insurance company may initially value
the repair using aftermarket parts. Discuss this
with your repair professional, and insist on
Genuine GM parts. Remember if your vehicle is
leased you may be obligated to have the
vehicle repaired with Genuine GM parts, even if
your insurance coverage does not pay the full cost.
If another party’s insurance company is paying
for the repairs, you are not obligated to accept a
repair valuation based on that insurance
company’s collision policy repair limits, as you
have no contractual limits with that company. In
such cases, you can have control of the repair and
parts choices as long as cost stays within
reasonable limits.
378

Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA),
in addition to notifying General Motors.
If NHTSA receives similar complaints, it may open
an investigation, and if it nds that a safety
defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA
cannot become involved in individual problems
between you, your dealer, or General Motors.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov; or write to:
Administrator, NHTSA
400 Seventh Street, SW.
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your
vehicle has a safety defect, you should
immediately notify Transport Canada, in addition
to notifying General Motors of Canada Limited.
You may call them at 1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, we certainly hope
you’ll notify us. Please call us at 1-800-762-2737,
or write:
Pontiac Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
379

Electronic Stability Control Indicator Light...... 136
Engine
Air Cleaner/Filter...................................... 254
Battery..................................................... 273
Check and Service Engine Soon Light..... 138
Coolant.................................................... 257
Coolant Temperature Warning Light.......... 137
Cooling System Inspection....................... 352
Drive Belt Routing.................................... 356
Engine Compartment Overview................ 244
Exhaust..................................................... 91
Oil ........................................................... 247
Oil Life System........................................ 252
Overheating............................................. 260
Reduced Power Light............................... 143
Starting...................................................... 80
Entry/Exit Lighting....................................... 120
Event Data Recorders (EDR)...................... 373
Extender, Safety Belt..................................... 26
F
Filter
Engine Air Cleaner................................... 254
Finish Damage............................................ 322
Fixed Mast Antenna.................................... 187Flashers, Hazard Warning........................... 110
Flash-to-Pass.............................................. 113
Flat Tire...................................................... 302
Fluid
Automatic Transmission............................ 256
Manual Transmission................................ 256
Power Steering........................................ 268
Windshield Washer.................................. 269
Fog Lamps.................................................. 120
Fuel............................................................ 237
Additives.................................................. 238
California Fuel.......................................... 238
Filling a Portable Fuel Container.............. 242
Filling Your Tank...................................... 240
Fuels in Foreign Countries....................... 239
Gage....................................................... 144
Gasoline Octane...................................... 237
Gasoline Specications............................ 237
Low Warning Light................................... 145
System Inspection.................................... 351
Fuses
Floor Console Fuse Block........................ 327
Fuses and Circuit Breakers...................... 326
Underhood Fuse Block............................. 329
387