AV-110
< SYMPTOM DIAGNOSIS >[AUDIO WITH NAVIGATION]
MULTI AV SYSTEM SYMPTOMS
Check that the cellular phone is corresponding type (Bluetooth® enabled) when the hands free related mal-
function vehicle is in service before performing a diagnosis.
There is a case that malfunction occurs due to the version change of the phone type, etc. even though it is a
corresponding type. Therefore, confirm it by changing the cellular phone to another corresponding type
phone, and check that it operates normally. It is necessary to distinguish whether the cause is the vehicle or
cellular phone. Check to ensure the customers phone is supported by checking the phone compatibility for
the hands free system.
Trouble diagnosis chart by symptom
RELATED TO STEERING WHEEL SWITCH
Symptoms Check items Possible malfunction location/Action to take
Does not recognize cellular
phone connection.Repeat the registration of cellular phone. NAVI control unit (XX-XX, "*****"
)
Hands free phone cannot be
established. Hands free phone operation can be
made, but the communication cannot
be established.
Hands free phone operation can be
performed, however, voice between
each other cannot be heard during the
conversation.NAVI control unit (XX-XX, "*****"
)
The other party's voice cannot
be heard by hands free phone.Check the “microphone speaker ”in In-
spection & Adjustment Mode if sound is
heard.NAVI control unit (AV- 4 8 , "
CONSULT - III Function
(MULTI AV)")
Check the “microphone speaker ”in In-
spection & Adjustment Mode if sound is
not heard.TEL voice signal circuit
Originating sound is not heard
by the other party with hands
free phone communication.Sound operation function is normal. NAVI control unit (XX-XX, "*****"
)
Sound operation function does not work.Microphone signal circuit (AV- 9 1 , "
Diagnosis Proce-
dure")
Symptoms Possible malfunction location/Action to take
All steering switches are not operated. Steering switch signal ground circuit (XX-XX, "*****"
)
Only specified switch cannot be operated. Steering switch (XX-XX, "*****"
)
“ENTER”, “MENU UP”, “MENU DOWN” and “SOURCE”
switches are not operated.Steering switch signal A circuit (XX-XX, "*****"
)
“BACK”, “ ”, “VOL UP” and “VOL DOWN” switches are
not operated.Steering switch signal B circuit (XX-XX, "*****"
)
AV
NORMAL OPERATING CONDITION
AV-111
< SYMPTOM DIAGNOSIS >[AUDIO WITH NAVIGATION]
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NORMAL OPERATING CONDITION
DescriptionINFOID:0000000001728768
BASIC OPERATION
NOTE:
Locations stored in the Address Book and other memory functions may be lost if the vehicle's battery is disconnected or becomes dis-
charged. Service the vehicle's battery as necessary and re-enter the information in the Address Book If this occurs.
VEHICLE ICON
Symptoms Possible cause Possible solution
No image is displayed.The brightness is at the lowest setting. Adjust the brightness of the display.
The display is turned off.
Push and hold to turn on the display.
No voice guidance is available.
The volume is too high or too low.The volume is not set correctly, or it is turned off. Adjust the volume of voice guidance.
Volume guidance is not provided for narrow streets
(roads displayed in gray).This is not a malfunction.
No map is displayed on the screen.The map DVD-ROM is not inserted, or it is inserted
upside down.Insert the map DVD-ROM correctly.
A screen other than map screen is displayed. Push “MAP”.
The screen is too dim.
The movement is slow.The temperature in the interior of the vehicle is low.Wait until the interior of the vehicle has
warmed up.
Some pixels in the display are dark-
er or brighter than others.This condition is an inherent characteristic of liquid
crystal displays.This is not a malfunction.
Some menu items cannot be se-
lected.Some menu items become unavailable while the ve-
hicle is driven.Park the vehicle in a safe location, and
then operate the navigation system.
Symptoms Possible cause Possible solution
Names of roads and locations differ
between Plan view and Birdview™.This is because the quantity of the displayed informa-
tion is reduced so that the screen does not become
too crowded. There is also a chance that names of
the roads or locations may be displayed multiple
times, and the names appearing on the screen may
be different because of a processing procedure.This is not a malfunction.
The vehicle icon is not displayed in
the correct position.The vehicle was transported after the ignition switch
was turned off, for example, by a ferry or car trans-
porter.Drive the vehicle for a while on a road
where GPS can be received.
The position and direction of the vehicle may be in-
correct depending on the driving environments and
the levels of positioning accuracy of the navigation
system.This is not a malfunction. Drive the vehicle
for a while to automatically correct the po-
sition and direction of the vehicle icon.
When the vehicle is traveling on a
new road, the vehicle icon is locat-
ed on another road nearby.Because the new road is not stored in the map data,
the system automatically places the vehicle ion on
the nearest road available. Updated road information will be included
in the next version of the map DVD-ROM.
The screen does not switch to the
night screen even after turning on
the headlights. The daytime screen was set the last time the head-
lights were turned on.Set the screen to the night screen mode
using when turning on the headlights.
The map does not scroll even when
the vehicle is moving.The current location map screen is not displayed. Push “MAP”.
The vehicle icon is not displayed. The current location map screen is not displayed. Push “MAP”.
AV-112
< SYMPTOM DIAGNOSIS >[AUDIO WITH NAVIGATION]
NORMAL OPERATING CONDITION
MAP DVD-ROM
ROUTE CALCULATION AND VISUAL GUIDANCE
The GPS indicator on the screen
remains gray.GPS signals cannot be received depending on the
vehicle location, such as in a parking garage, on a
road that has numerous tall buildings, etc.Drive on an open, straight road for a while.
GPS signals cannot be received because objects are
placed on top of the display.Remove the objects from top of the dis-
play.
A sufficient amount of GPS satellites are not avail-
able.Wait for the satellites to move locations
available for navigation system.
The location of vehicle icon is mis-
aligned from the actual position.Speed calculations based on the speed sensor may
be incorrect when using tire chains or replacing the
tires.Drive the vehicle for a while (at approxi-
mately 30 km/h (19 MPH) for about 30
minutes) to automatically correct the vehi-
cle icon position.
Contact an NISSAN / INFINITI dealer if
this does not correct the vehicle icon posi-
tion.
The map data has mistake or is incomplete (the vehi-
cle icon position is always misaligned in the same ar-
ea).Updated road information will be included
in the next version of the map DVD-ROM. Symptoms Possible cause Possible solution
Symptom Possible cause Possible solution
The message “Error” appears. Map DVD-ROM is dirty or partially damaged.Check the DVD-ROM and wipe it clean
with a soft cloth.
Replace the DVD-ROM if there is any
damage.
Symptoms Possible cause Possible solution
In the auto reroute calculation, way-
points are not included.Waypoints already passed are not included in the
auto reroute calculation.In case of going to that waypoints again,
edit the route.
Route information is not displayed.Route calculation has not yet been performed.Set the destination and perform route calcu-
lation.
The vehicle is not driven on the suggested route. Drive on the suggested route.
Route guidance is set to off. Turn on route guidance.
Route information is not provided for narrow streets
(roads displayed in gray).This is not a malfunction.
The auto reroute calculation (or de-
tour calculation) suggests the same
route as the one previously sug-
gested. Route calculation took priority conditions into con-
sideration, but the same route was calculated. This is not a malfunction.
A waypoint cannot be added.Five waypoints are already set on the route, includ-
ing ones that already passed.A maximum of 5 waypoints can be set on
the route. In case of going to 6 or more way-
points, perform route calculations multiple
times as necessary.
The suggested route is not dis-
played.Roads near the destination cannot be calculated.Reset the destination to a main or ordinary
road, and recalculate the route.
The starting point and destination are too close. Set a more distant destination.
The starting point and destination are too far away.Divide the way by selecting one or two inter-
mediate destinations, and perform route
calculations multiple times.
There are time restricted roads (by day of week, by
time) near the current vehicle location or destina-
tion.Set Use Time Restricted Roads to off.
A part of the route is not displayed.The suggested route includes narrow streets (roads
displayed in gray).This is not a malfunction.
AV
NORMAL OPERATING CONDITION
AV-113
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VOICE GUIDANCE
VOICE RECOGNITION
REAR VIEW MONITOR
The part of the route already
passed is deleted.A route is managed by sections between waypoints.
The section between the starting point and the way-
point is deleted if you passed the first waypoint. (It
may not be deleted depending on the area.)This is not a malfunction.
An indirect route is suggested.The system may suggest an indirect route if there
are restrictions (such as one way streets) on roads
close to the starting point or destination.Adjust the location of the starting point or
destination.
The system may suggest an indirect route because
route calculation does not take into consideration
some areas such as narrow streets (gray roads).Reset the destination to a main or ordinary
road, and recalculate the route.
The landmark information does not
correspond to the actual informa-
tion.This may be caused by insufficient or incorrect data
on the DVD-ROM.This is not a malfunction.
The suggested route does not ex-
actly connect to the starting point,
waypoints, or destination.There is no data for route calculation closer to these
locations.Set the starting point, waypoints and desti-
nation on main road, and perform route cal-
culation. Symptoms Possible cause Possible solution
Symptoms Possible cause Possible solution
The voice guidance is not available.Voice guidance is only available at certain intersec-
tions. In some cases, voice guidance is not avail-
able even when the vehicle should make a turn.This is not a malfunction.
The vehicle has deviated from the suggested route.Go back to the suggested route or request
route calculation again.
Voice guidance is set to off. Turn on the voice guidance.
Route guidance is set to off. Turn on the voice guidance.
The guidance content does not cor-
respond to the actual condition.The content of the voice guidance may vary, de-
pending on the types of intersections at which turns
are made.Follow all traffic rules and regulations.
Symptom Possible cause Possible solution
The system does not recognize the
command.
The system recognizes the com-
mand incorrectly.The interior of the vehicle is too noisy.Close the windows or have other occupants
be quiet.
The volume of the voice is too low. Speak louder.
Pronunciation is unclear. Speak clearly.
Voice recognition mode is not yet ready to speak.Push the release “ ” on the steering
switch, and speak a command after the
tone sounds.
5 seconds or more have passed after pushed and
released “ ” on the steering switch.Make sure to speak a command within 5
seconds after push and release “ ” on
the steering switch.
Only a limited range of voice commands is usable
for each screen.Use a correct voice command appropriate
for the current screen.
Symptoms Possible cause Possible solution
Rear view monitor image is not dis-
playedShift lever (M/T models) or selector lever (CVT
models) is not in R position.Shift lever (M/T models) or selector lever
(CVT models) is in R position.
AV-116
< SYMPTOM DIAGNOSIS >[AUDIO WITH NAVIGATION]
NORMAL OPERATING CONDITION
PlaceIn a parking lotMatching may place the vehicle
mark on a nearby road when driving
in a parking lot, or other locations
where there are no roads on the
map. The vehicle mark may have
deviated from the correct location
when the vehicle returns to the road.
Direction errors accumulate, and the
vehicle mark may deviate from the
correct location when driving in cir-
cle or turning the steering wheel re-
peatedly.
Perform location correction and, if
necessary, direction correction if the
correct location has not been re-
stored after traveling about 10 km/h
(6 MPH). TurntableThe navigation system cannot re-
ceive the signal from the gyroscope
(angular speed sensor) when the ig-
nition switch is OFF. Therefore, the
displayed direction may be incorrect
and the correct road may not be eas-
ily returned to after rotating the vehi-
cle on a turntable with the ignition
OFF.
Slippery roadsOn snow, wet roads, gravel, or other
roads where tires may slip easily, ac-
cumulated mileage errors may
cause the vehicle mark to deviate
from the correct road.
SlopesAn error in the turning angle will oc-
cur, and the vehicle mark may devi-
ate from the road when parking in
sloped garages, when traveling on
banked roads, or in other cases
where the vehicle turns when tilted.
Map dataRoads not displayed on the map screen
Map matching does not function cor-
rectly and matches the location to a
nearby road when driving on new
roads or other roads not displayed
on the map screen. The vehicle
mark may deviate from the correct
road when the vehicle returns to a
road which is on the map.
Different road pattern
(Changed due to repair)
Map matching does not function cor-
rectly and matches the location to a
nearby road if the road pattern
stored in the map data and the actu-
al road pattern are different. The ve-
hicle mark may deviate from the
correct road. Cause (condition) Driving condition Remarks (correction, etc.)
SEL709V
SEL710V
SEL699V
ELK0201D
AV
NORMAL OPERATING CONDITION
AV-117
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THE CURRENT POSITION MARK SHOWS A POSITION THAT IS COMPLETELY INCORRECT.
In the following cases, the current location mark may be displayed in a completely incorrect location. If so, per-
form position/direction correction.
When location correction has not been done
- It may shift to a completely unexpected location and not return unless location correction is performed if
GPS satellite reception is poor and the current location mark slips out of place. The position will be corrected
if a GPS signal can be received.
When vehicle is traveled by ferry, or when vehicle is towed.
- Because calculation of the current location cannot be done when traveling with the ignition OFF, for example
when traveling by ferry or when being towed, the location before travel is displayed. The location will be cor-
rected if the precise location can be detected with GPS.
Ve h i c l eUse of tire chains
The vehicle mark may deviate from
the correct road.Drive the vehicle for a while. Adjust
it with the distance adjustment func-
tion if distance still deviates. (Re-
cover the original value if tire chains
are removed.)
Use of tires other than the specified sizeReplace all tires with the specified
size tire.
Malfunctioning air pressure of tireAdjust all tires to the specified air
pressure.
Replace tireDrive the vehicle for a while. It ad-
justs with the distance adjustment
function if the distance is still not in
the correct location.
Driving man-
nerJust after the engine is startedThe vehicle can be shown in the in-
correct direction and may deviate
from the correct location if vehicle is
driven off just after the engine is
started when gyroscope (angular
speed sensor) correction is not com-
pleted.Wait for a short while before driving
after starting the engine.
Continuous driving without stoppingDirection errors may accumulate,
and the current location mark may
deviate from the correct road when
driving long distances without stop-
ping.Stop and adjust orientation.
Abusive drivingSpinning the wheels or engaging in
other kinds of abusive driving may
result in the system being unable
perform correct detection, and may
cause the vehicle mark to deviate
from the correct road.Perform location correction and, if
necessary, direction correction if af-
ter traveling about 10 km/h (6 MPH)
the correct location has not been re-
stored.
Position cor-
rection
methodPosition correction accuracy
Accuracy may be reduced when cor-
rect road cannot be found, particu-
larly in places where there are many
roads if accuracy of location settings
is poor.From the roads displayed on the
screen, input a position within an
accuracy of 1mm (0.04 in).
CAUTION:
When correcting, use the most
detailed map possible.
Direction when location is corrected
Accuracy may be reduced after-
wards if accuracy of location set-
tings during correction is poor.Perform direction correction. Cause (condition) Driving condition Remarks (correction, etc.)
SEL701V
SEL702V
AV-118
< SYMPTOM DIAGNOSIS >[AUDIO WITH NAVIGATION]
NORMAL OPERATING CONDITION
THE CURRENT POSITION MARK JUMPS.
In the following cases, the current location mark may appear to jump as a result of automatic correction of the
current location.
When map matching has been done
- The current location mark may seem to jump if current location and the current location mark are different
when map matching is done. At this time, the location may be “corrected” to the incorrect road or to a loca-
tion which is not on a road.
When GPS location correction has been done
- The current location mark may seem to jump if current location and the current location mark are different
when location is corrected using GPS measurements. At this time, the location may be “corrected” to a loca-
tion which is not on a road.
THE CURRENT LOCATION MARK IS IN A RIVER OR THE SEA.
The navigation system moves the current location mark with no distinction between land and rivers or sea. It
may appear that the vehicle is driving in a river or the sea if the location mark is somehow out of place.
CURRENT LOCATION MARK ROTATES WITHOUT OPERATION
The rotating condition is recorded as the stop condition if the ignition switch is turned ON with the turntable
rotating. Therefore, the current location mark might rotate when actually stopping.
WHEN DRIVING ON THE SAME ROAD, SOMETIMES THE CURRENT LOCATION MARK IS IN THE
CORRECT PLACE AND SOMETIMES IT IS IN THE INCORRECT PLACE.
The conditions of the GPS antenna (GPS data) and gyroscope (angular speed sensor) change gradually.
Depending on the road traveled and operation of the steering wheel, the location detection results will be dif-
ferent. Therefore, even on a road on which the location has never been incorrect, conditions may cause the
vehicle mark to deviate.
LOCATION CORRECTION BY MAP MATCHING IS SLOW.
The map matching function needs to refer to the data of the surrounding area. It is necessary to drive some
distance for the function to work.
Because of the way map matching operates, when there are many roads running in similar directions in the
surrounding area a matching determination may be impossible. The location will remain uncorrected until
some special feature is found.
ALTHOUGH THE GPS RECEIVING DISPLAY IS GREEN, THE VEHICLE MARK DOES NOT RE-
TURN TO THE CORRECT LOCATION.
GPS accuracy has a malfunction range of about 10 m (30 ft). In some cases the current location mark may
not be on the correct street, even when GPS location correction is done.
The navigation system compares the results of GPS location detection with the results from map-matching
location detection. The one that is determined to have higher accuracy is used.
Position correction by GPS is not available while the vehicle is stopped.
THE NAME OF THE CURRENT PLACE IS NOT DISPLAYED.
The current place name might not be displayed when there is no name of place information in the map screen.
THE DISPLAY IS DIFFERENT BETWEEN BIRDVIEW® AND (FLAT) MAP DISPLAY.
The following is different at Birdview®.
The current place name displays names that are primarily in the direction of vehicle travel.
The amount of time before the vehicle travel or turn angle is updated on the screen is longer than for the
(flat) map display.
The conditions for display of place names, roads, and other data are different for nearby areas and for more
distant areas.
Some trimming of the character data is done to prevent the display from becoming too complex. In some
cases and in some locations, the display contents may differ.
The same place name, street name, etc. may be displayed multiple times.
AV
PRECAUTIONS
AV-119
< PRECAUTION >[AUDIO WITH NAVIGATION]
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PRECAUTION
PRECAUTIONS
Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT
PRE-TENSIONER"
INFOID:0000000001731029
The Supplemental Restraint System such as “AIR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain
types of collision. Information necessary to service the system safely is included in the “SRS AIRBAG” and
“SEAT BELT” of this Service Manual.
WARNING:
To avoid rendering the SRS inoperative, which could increase the risk of personal injury or death in
the event of a collision which would result in air bag inflation, all maintenance must be performed by
an authorized NISSAN/INFINITI dealer.
Improper maintenance, including incorrect removal and installation of the SRS, can lead to personal
injury caused by unintentional activation of the system. For removal of Spiral Cable and Air Bag
Module, see the “SRS AIRBAG”.
Do not use electrical test equipment on any circuit related to the SRS unless instructed to in this
Service Manual. SRS wiring harnesses can be identified by yellow and/or orange harnesses or har-
ness connectors.