377 Controls in detail
Automatic transmission
Emergency operation (Limp-Home Mode)
If vehicle acceleration becomes less re-
sponsive or sluggish or the automatic
transmission no longer shifts, the automat-
ic transmission is most likely operating in
limp-home (emergency operation) mode.
In this mode only second gear and reverse
gear can be selected.
Stop the vehicle in a safe location.
Shift to park positionP.
Turn off the engine.
Wait at least 10 seconds before
restarting.
Restart the engine.
Shift to drive positionD (for second
gear) or reverse gearR.
Have the automatic transmission
checked at an authorized
Mercedes-Benz Center as soon as pos-
sible.
388 Controls in detailDriving systemsWhen DISTRONIC Plus detects a vehicle
driving ahead of you, the ring on the speed-
ometer dial lights up between the speed of
the vehicle ahead of you and set speed2.
If DISTRONIC Plus calculates that there is
a danger of collision (
page 397):
The distance warning lampl in the
instrument cluster comes on.
An intermittent warning sounds.
Immediately brake the vehicle to avoid
a collision.
Under no circumstances should the
driver await the intermittent warning
sound before braking. See the follow-
ing warning note.
The intermittent warning sound ceases
and the distance warning lampl
goes out when the necessary distance
to the vehicle ahead is again
established.
Warning!
G
An intermittent warning sounds and the dis-
tance warning lampl in the instrument
cluster is illuminated if the DISTRONIC Plus
system calculates that the distance to the
vehicle ahead and your vehicle’s current
speed indicate that DISTRONIC Plus will not
be capable of slowing the vehicle sufficiently
to maintain the preset following distance,
which creates a danger of a collision.
Immediately brake your vehicle to increase
the distance between your vehicle and the
vehicle in front of you. The warning sound is
intended as a final caution that you have not
interceded with your own braking inputs to
avoid a potentially dangerous situation. Do
not wait for the operation of the warning sig-
nal to intercede with your own braking, as
that will result in potentially dangerous
emergency braking which will not always re-
sult in an impact being avoided.
Tailgating increases the risk of an accident.
Warning!
G
DISTRONIC Plus brakes your vehicle with a
maximum of 13 ft/s
2 (4 m/s
2). This corre-
sponds to about 40% of the maximum decel-
eration ability of your vehicle.
DISTRONIC Plus brakes the vehicle in an ef-
fort to restore the preset distance or to
maintain the speed. The brake pedal is auto-
matically applied as this happens which re-
sults in the brake pedal moving.
Keep driver’s foot area clear at all times, in-
cluding the area under the brake pedal. Ob-
jects stored in this area may impair pedal
movement which could interfere with the
braking ability of the DISTRONIC Plus sys-
tem.
Do not place your foot under the brake pedal
– your foot could become caught.
397 Controls in detail
Driving systems
Decreasing distance
Decreasing the distance setting causes
DISTRONIC Plus to maintain a shorter fol-
lowing distance to the vehicle ahead.
Move distance setting switch 1 in di-
rection 3.
Distance warning function
When DISTRONIC Plus is deactivated, this
function will continue to warn you when
recognizing a slower vehicle moving in
your vehicle’s path or a stationary object in
your vehicle’s path and the danger of a col-
lision exists:
The distance warning lampl in the
instrument cluster comes on.
An intermittent warning sounds.
If these warnings are issued, you must
brake manually to maintain a safe distance
and avoid a collision with the vehicle or
stationary object ahead.When pressing the brake pedal, the warn-
ing sound stops. The warning sound also
stops when the distance to the vehicle
ahead is sufficient again without applying
the brake pedal. In this case the distance
warning lampl also goes out.Activating and deactivating
The distance warning function can be acti-
vated or deactivated using the instrument
cluster control system (
page 252).
After the function has been activated,
: appears on the left-hand side of the
multifunction display.
Driving with DISTRONIC Plus
This section describes a number of driving
situations where special precaution is re-
quired on the part of the driver. Be pre-
pared to brake in such situations which will
deactivate the DISTRONIC Plus system.
Warning!
G
If the DISTRONIC Plus warning lampl in
the instrument cluster comes on while driv-
ing and/or an intermittent warning sounds,
immediate attention on the part of the driver
is required. As required by the traffic situa-
tion, apply the brakes and navigate around a
possible obstacle. However, do not drive by
relying on the distance warning function, as
this will result in an emergency braking ap-
plication. Especially depending on road sur-
face conditions and driver reaction, this will
not always enable you to avoid a collision.
Warning!
G
DISTRONIC Plus works to maintain the
speed selected by the driver unless a mov-
ing obstacle proceeding directly ahead of it
in the same travel direction is detected (e.g.
following another vehicle ahead of you at a
distance set by DISTRONIC Plus).
440 Controls in detailTrunkClosing trunk and locking vehicle from
outside (vehicles with KEYLESS-GO*)
In vehicles with trunk opening/closing sys-
tem* and KEYLESS-GO*, you can close the
trunk and lock the vehicle simultaneously
from the outside using the KEYLESS-GO
locking/closing switch.
1KEYLESS-GO locking/closing switch
Make sure you have the SmartKey with
KEYLESS-GO with you.
Press switch1 briefly.
The vehicle is locked and the trunk
closes automatically. With the hood and all doors closed, all
turn signal lamps flash three times to
confirm locking. The locking knobs in
the doors move down. The anti-theft
alarm system is activated.
Trunk emergency release
With the emergency release button, the
trunk can be opened from inside the trunk.
1Emergency release button
Briefly press emergency release
button1.
The trunk opens.
Illumination of the emergency release but-
ton:
The button will flash for 30 minutes af-
ter opening the trunk.
The button will flash for 60 minutes af-
ter closing the trunk.
i
If the trunk lid comes into contact with an
object while closing (e.g. luggage that has been
piled too high) in the upper motion sequence, the
closing procedure is stopped and the trunk re-
opens slightly.
i
The emergency release button unlocks and
opens the trunk while the vehicle is standing still
or in motion.
i
The emergency release button does not
open the trunk if the vehicle battery is dis-
charged or disconnected.
462 Controls in detailUseful featuresTele Aid
The Tele Aid system
(Tele
matic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
roadside assistance, and
informationThe Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and mo-
bile phone and GPS coverage are available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç or use the COMAND
volume thumbwheel , on the lower
part of the front central console
(
page 89).
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.Shortly after the completion of your
Tele Aid acquaintance call, you will receive
a user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.
System self-check
Initially, after switching on the ignition,
malfunctions are detected and indicated.
If a malfunction is detected, the indicator
lamps in the SOS button, the Roadside As-
sistance button• and the Information
button¡ stay on longer than
10 seconds or do not come on. The mes-
sage “Tele Aid not activated” or “Tele Aid
inoperative” appears in the multifunction
display.
!
The initial activation of the Tele Aid system
may only be performed by completing the sub-
scriber agreement and placing an acquaintance
call using the Information button¡. Failure
to complete either of these steps will result in a
system that is not activated.
If you have any questions regarding activation,
please call the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
i
The Tele Aid system utilizes the mobile
phone network for communication and the GPS
(Global Positioning System) satellites for vehicle
location. If either of these signals are unavail-
able, the Tele Aid system may not function and if
this occurs, assistance must be summoned by
other means.
i
The SOS button is located above the interior
rear view mirror (
page 464).
The Roadside Assistance button• and the
Information button¡ are located below the
center armrest cover (page 465).
463 Controls in detail
Useful features
Emergency calls
An emergency call is initiated
automatically following an accident in
which the emergency tensioning devices
(ETDs) or air bags deploy.An emergency call can also be initiated
manually by opening the cover next to the
interior rear view mirror labeled SOS, then
briefly pressing the button located under
the cover. For instructions on initiating an
emergency call manually (
page 464).
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message:
“Connecting call” appears in the multi-
function display
“Emergency Call Activated” appears in
the COMAND display
and the audio system is muted. When the
connection is established, the message:
“Call connected” appears in the multi-
function display
“Emergency Call Activated” appears in
the COMAND display All information relevant to the emergency,
such as the location of the vehicle (deter-
mined by the GPS satellite location sys-
tem), vehicle model, identification number
and color are generated.
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
The Response Center will attempt to deter-
mine more precisely the nature of the acci-
dent provided they can speak to an
occupant of the vehicle.
Warning!
G
If the indicator lamps in the SOS button, in
the Roadside Assistance button•
and/or in the Information button¡ do
not come on during the system self-check,
or if any of these indicators remain illuminat-
ed continuously in red and/or the message
“Tele Aid not activated” or “Tele Aid inopera-
tive” is displayed in the multifunction display
after the system self-check, a malfunction in
the system has been detected.
If a malfunction is indicated as outlined
above, the system may not operate as ex-
pected. Have the system checked at the
nearest Mercedes-Benz Center as soon as
possible.
i
During the emergency call message “Emer-
gency Call Activated” is displayed, operation
from COMAND is not possible. The automatic cli-
mate control can be still adjusted using the
switches on the climate control panel.
i
If no vehicle occupant responds, an ambu-
lance will be sent to the vehicle immediately.
464 Controls in detailUseful featuresThe Tele Aid system is available if
it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection,
and cellular air time
the relevant mobile phone and GPS
coverage are available and pass the in-
formation on to the Response Center
there is sufficient voltage in the vehicle
batteries
Initiating an emergency call manually
1SOS button
2Cover
Briefly press button on cover2 to
open.
Cover 2 will open.
Press SOS button1 (for longer than
2 seconds).
The indicator lamp in SOS button1
will flash until the emergency call is
concluded.
Wait for a voice connection to the
Response Center.
Close cover2 after the emergency
call is concluded.
i
Location of the vehicle on a map is only pos-
sible if the vehicle is able to receive signals from
the GPS satellite network and pass the informa-
tion on to the Response Center.Warning!
G
If the indicator lamp in the SOS button is
flashing continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant mobile phone network is not available).
The message:
“Call failed” appears in the multifunction
display for approximately 10 seconds
A pop-up window with the message:
“Call could not be connected! Please dial
911 directly using the mobile telephone
keypad.” appears in the COMAND dis-
play. Confirm the message pressing
n
(
page 82).
Should this occur, assistance must be sum-
moned by other means.
Warning!
G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, ve-
hicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe loca-
tion. The Response Center will automatically
contact local emergency officials with the
467 Controls in detail
Useful features
Destination Download to the COMAND
System
Destination Download allows you access
to a database of over 10,000,000 Points Of
Interest (POIs) that can be downloaded to
your vehicle's navigation system. If you
know the destination the address can be
downloaded. Or if you are unsure of your
destination you can be provided with
Points Of Interests near your location.
The Response Center can transmit desti-
nation data to the COMAND during the
connection with the Roadside Assistance
or Customer Assistance Center.
The transmitted data can contain address
details for a Mercedes-Benz Center or POIs
(Points of Interest).Route guidance
A prompt appears for confirmation if route
guidance to the address is to be started.
Slide rmq or rotate ymz to select
“Yes” menu item and confirm by
pressingn.
The system starts the route calculation
and subsequently the route guidance
to the defined address (
page 140).
Call priority
If other service calls such as a Roadside
Assistance call or Information call are ac-
tive, an emergency call is still possible. In
this case, the emergency call will take pri-
ority and override all other active calls.
mobile phone network is not available). The mes-
sage:
“Call failed” appears in the multifunction dis-
play for approximately 10 seconds
“Call could not be connected!” appears in
the COMAND display. Confirm the message
pressing n (
page 82).
Information calls can be terminated using button
t on the multifunction steering wheel or
COMAND (
page 115).
!
If the indicator lamps do not start flashing
after pressing one of the buttons or remain illu-
minated (in red) at any time, the Tele Aid system
has detected a fault or the service is not current-
ly activated, and may not initiate a call. Visit an
Mercedes-Benz Center and have the system
checked or contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as possi-
ble.
i
The components and operating principles of
COMAND can be found on (
page 79).
i
If you select “No”, you can save the address
in your address book (
page 202).
i
The destination download feature is avail-
able if the relevant mobile phone network is
available and data connection is possible.