335 Controls in detail
Useful features
When the connection is established, the
message
Call connected appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest
Mercedes-Benz Light Truck Center or
Mercedes-Benz USA products and services
is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
iWhile the call is connected, you can change
to the navigation menu by pressing the NAV
button on the COMAND system headunit.
iThe indicator lamp in the Information
button¡ remains illuminated in red for
approximately 10 seconds during the system
self-check after switching on the ignition
(together with the SOS button and the Roadside
Assistance button•).
See system self-check (
page 331) if the
indicator lamp does not come on in red or stays
on longer than approximately 10 seconds.
If the indicator lamp in the Information
button¡ is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate an Information call (e.g. the relevant
cellular phone network is not available).
The message
Call failed appears in the
multifunction display.
Information calls can be terminated using
thet button on the multifunction steering
wheel or the END button on the COMAND
system headunit.
!If the indicator lamps do not start flashing
after pressing one of the buttons or remain
illuminated (in red) at any time, the Tele Aid
system has detected a malfunction or the
service is not currently active, and may not
initiate a call. Visit your authorized
Mercedes-Benz Light Truck Center and have the
system checked or contact the Response Center
at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as
possible.
336 Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls.Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle at the time
arranged with the Response Center
and pull the tailgate recessed handle
for a minimum of 20 seconds until the
SOS button is flashing.
The message
Connecting call
appears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
iThe indicator lamp in the respective button
flashes until the call is concluded. Emergency
calls can only be terminated by a Response
Center or Customer Assistance Center repre-
sentative, whereas Roadside Assistance and
Information calls can also be terminated using
thetbutton on the multifunction steering
wheel or the END button on the COMAND
system headunit.
!If the indicator lamp continues to flash or
the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer
Service at 1-800-387-0100 in Canada.
iThe remote door unlock feature is
available if the relevant cellular phone network is
available.
The SOS button will flash and the message
Connecting call will appear in the multifunc-
tion display to indicate receipt of the door unlock
command.
Once the vehicle is unlocked, a Response Center
specialist may attempt to establish voice contact
with the vehicle occupants.
If the tailgate recessed handle was pulled for
more than 20 seconds before door unlock autho-
rization was received by the Response Center,
you must wait 15 minutes before pulling the
tailgate recessed handle again.
348 Operation
Driving instructions
Power assistanceBrakes
Warning!G
With the engine not running, there is no
power assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to brake and steer the ve-
hicle.
Warning!G
After driving in heavy rain for some time
without applying the brakes or through wa-
ter deep enough to wet brake components,
the first braking action may be somewhat
reduced and increased pedal pressure may
be necessary to obtain expected braking
effect. Maintain a safe distance from
vehicles in front.
Resting your foot on the brake pedal will
cause excessive and premature wear of the
brake pads.
It can also result in the brakes overheating,
thereby significantly reducing their effec-
tiveness. It may not be possible to stop the
vehicle in sufficient time to avoid an
accident.
!Operational or performance test must only
be conducted on a two-axle dynamometer. If
such tests are necessary, contact an authorized
Mercedes-Benz Light Truck Center. You could
otherwise seriously damage the brake system or
the transfer case which is not covered by the
Mercedes-Benz Limited Warranty.
!Because the ESP® operates automatically,
the engine and ignition must be shut off
(SmartKey in starter switch position0 or1 or
KEYLESS-GO* start/stop button in
position0or1) when testing the brakes on a
brake test dynamometer and such testing should
be no longer than 10 seconds.
Active braking action through ESP
® may other-
wise seriously damage the brake system which is
not covered by the Mercedes-Benz Limited
Warranty.
354 Operation
Driving instructions
R320 CDI, R350, R500
Your vehicle is factory equipped with
“H”-rated tires, which have a speed rating
of 130 mph (210 km/h).
An electronic speed limiter prevents your
vehicle from exceeding a speed of
130 mph (210 km/h).
R350, R500 (with Sport Package*)
R350, R500 (with AMG rims*)
Your vehicle is factory equipped with
“W”-rated tires, which have a speed rating
of 168 mph (270 km/h)
An electronic speed limiter prevents your
vehicle from exceeding a speed of
130 mph (210 km/h).R63AMG
Your vehicle is factory equipped with
“Y”-rated tires, which have a speed rating
of 186 mph (300 km/h).
An electronic speed limiter prevents your
vehicle from exceeding a speed of
155 mph (250 km/h).
R 63 AMG with increased top speed*
Your vehicle is factory equipped with
“Y”-rated tires, which have a speed rating
of 186 mph (300 km/h).
An electronic speed limiter prevents your
vehicle from exceeding a speed of
171 mph (275 km/h).Winter driving instructions
The most important rule for slippery or icy
roads is to drive sensibly and to avoid
abrupt acceleration, braking and steering
maneuvers. Do not use the cruise control
system under such conditions.
When the vehicle is in danger of skidding,
shift the automatic transmission to
positionN. Try to keep the vehicle under
control by corrective steering action.
iFor information on speed ratings for winter
tires, see “Winter tires” (
page 405).
For additional general information on tire speed
markings on the tire sidewall, see “Tire speed
rating” (
page 403).
iFor information on driving with snow chains,
see “Snow chains” (
page 406).
Warning!G
On slippery road surfaces, never downshift
in order to obtain braking action. This could
result in drive wheel slip and reduced vehi-
cle control. Your vehicle’s ABS will not pre-
vent this type of control loss.
367 Operation
Engine compartment
Press buttonk orj on the mul-
tifunction steering wheel repeatedly
until the following message appears in
the multifunction display:
One of the following messages will
subsequently appear in the multifunc-
tion display:
Engine oil level OK
Add 1.0 qt. to reach max. oil
level
(Canada: 1.0 liter)
Add 1.5 qts. to reach max. oil
level
(Canada: 1.5 liters)
Add 2.0 qts. to reach max. oil
level
(Canada: 2.0 liters)
If necessary, add engine oil.
For information on adding engine oil, see
(
page 369).
For more information on engine oil, see the
“Technical data” section (
page 538) and
(
page 540).
Other display messages
If the SmartKey is not turned to position2
in the starter switch, the following
message will appear:
Switch ignition on
to check engine oil level
Switch on the ignition (page 39).If you see the message:
Observe waiting period
If the engine is at operating
temperature, wait 5 minutes before
repeating check procedure.
If engine is not at operating tempera-
ture, wait 30 minutes before repeating
check procedure.
If you see the message:
Engine oil level
Not when engine on
Turn off the engine.
If the engine is at operating tempera-
ture, wait 5 minutes before checking
oil.
If the engine is not at operating temper-
ature yet, you must wait 30 minutes
before checking oil.
iIf you want to interrupt the checking proce-
dure, press thek orj button on the
multifunction steering wheel.
377 Operation
Tires and wheels
Tire and Loading Information
Tire and Loading Information placard1Load limit information on the Tire and
Loading Information placard
The placard showing the load limit informa-
tion is located on the driver’s door B-pillar.
Locate the statement “The combined
weight of occupants and cargo should
never exceed XXX kilograms or XXX
lbs.” on this placard.
The combined weight of all occupants,
cargo/luggage and trailer tongue load
(if applicable) should never exceed the
weight referenced in that statement.Seating capacity
The seating capacity gives you important
information on the number of occupants
that can be in the vehicle. Observe front
and rear seating capacity. The placard
showing the seating capacity is located on
the driver’s door B-pillar (
page 376).
1Seating capacity
Warning!G
Do not overload the tires by exceeding the
specified load limit as indicated on the plac-
ard on the driver’s door B-pillar. Overloading
the tires can overheat them, possibly caus-
ing a blowout. Overloading the tires can also
result in handling or steering problems, or
brake failure.
iData shown on placard example are for
illustration purposes only. Load limit data are
specific to each vehicle and may vary from data
shown in the following illustration. Refer to
placard on vehicle for actual data specific to your
vehicle.
iData shown on placard example are for
illustration purposes only. Load limit data are
specific to each vehicle and may vary from data
shown in the following illustration. Refer to
placard on vehicle for actual data specific to your
vehicle.
382 Operation
Tires and wheels
Be sure to readjust the tire inflation
pressure for normal driving speeds. You
should wait until the tires are cold before
adjusting the tire inflation pressure.
Some vehicles may have supplemental tire
inflation pressure information for vehicle
loads less than the maximum loaded vehi-
cle condition. If such information is provid-
ed, it can be found on the placard located
on the inside of the fuel filler flap.
Tire inflation pressure changes by approxi-
mately 1.5 psi (0.1 bar) per 18°F (10°C) of
air temperature change. Keep this in mind
when checking tire inflation pressure
where the temperature is different from
the outside temperature.Checking tire inflation pressure
Regularly check your tire inflation pressure
at least once a month.
Check and adjust the tire inflation
pressure when the tires are cold. The tires
can be considered cold if the vehicle has
been parked for at least 3 hours or driven
less than 1 mile (1.6 km).
If you check the tire inflation pressure
when the tires are warm (the vehicle has
been driven for several miles or sitting less
than 3 hours), the reading will be
approximately 4 psi (0.3 bar) higher than
the cold reading. This is normal. Do not let
air out to match the specified cold tire
inflation pressure. Otherwise, the tire will
be underinflated.
iDriving comfort may be reduced when the
tire inflation pressure is adjusted to the value for
speeds above 100 mph (160 km/h) as specified
on the placard located on the inside of the fuel
filler flap.
Warning!G
Follow recommended tire inflation
pressures.
Do not underinflate tires. Underinflated tires
wear excessively and/or unevenly,
adversely affect handling and fuel economy,
and are more likely to fail from being over-
heated.
Do not overinflate tires. Overinflated tires
can adversely affect handling and ride
comfort, wear unevenly, increase stopping
distance, and result in sudden deflation
(blowout) because they are more likely to
become punctured or damaged by road
debris, potholes etc.
Do not overload the tires by exceeding the
specified load limit as indicated on the plac-
ard on the driver’s door B-pillar. Overloading
the tires can overheat them, possibly caus-
ing a blowout. Overloading the tires can also
result in handling or steering problems, or
brake failure.
384 Operation
Tires and wheels
Reactivating the Run Flat Indicator
The tire inflation pressure monitor must be
reactivated in the following situations:
if you have changed the tire inflation
pressure
if you have replaced the wheels or tires
if you have installed new wheels or
tires
Using the tire placard on the driver’s
door B-pillar or, if available, the inside
of the fuel filler flap, make sure the tire
inflation pressure of all four tires is
correct.
Switch on the ignition (page 39).
Make sure the standard display menu
appears in the multifunction display
(
page 166).
Press buttonk orj repeatedly
until the following message appears in
the multifunction display:
Press the reset button on the instru-
ment cluster (
page 156).
The following message will appear in
the multifunction display:
Restart
Run Flat Indicator?
Warning!G
The Run Flat Indicator does not provide a
warning for wrongly selected tire inflation
pressures. Always adjust tire inflation pres-
sure according to the placard on the driver’s
door B-pillar or fuel filler flap.
The Run Flat Indicator does not replace reg-
ular checks of the tire inflation pressures
since a gradual pressure loss in all four tires
cannot be detected by the Run Flat
Indicator.
The Run Flat Indicator is not able to issue a
warning due to a sudden dramatic loss of
tire inflation pressure (e.g. tire blowout
caused by a foreign object). In this case
bring the vehicle to a halt by carefully apply-
ing the brakes and avoiding abrupt steering
maneuvers.
Warning!G
The Run Flat Indicator can only warn you in
a reliable manner if you have set the correct
tire inflation pressures for each tire.
If an incorrect tire inflation pressure was
set, the system will monitor the pressure
according to the incorrect value.