
You can get more information by calling BBB AUTO LINE at
1–800–955–5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy alternative
to resolve a disagreement when all other efforts to produce a settlement
have failed. This procedure is without cost to you and is designed to
eliminate the need for lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
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Customer Assistance
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You may purchase Ford ESP from any participating authorized dealer.
There are several plans available in various time, distance and deductible
combinations which can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 participating authorized dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your authorized dealer for
complete details about Ford Extended Service Plan coverage options, or
visit the Ford ESP website at www.ford-esp.com.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central America, the Caribbean, or the Middle East, contact the nearest
authorized dealer. If the authorized dealer cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest authorized
dealer. If the authorized dealer employees cannot help you, they can
direct you to the nearest Ford affiliate office.
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•Use the same filling rate setting (low — medium — high) each time
the tank is filled.
•Allow no more than two automatic click-offs when filling.
•Always use fuel with the recommended octane rating.
•Use a known quality gasoline, preferably a national brand.
•Use the same side of the same pump and have the vehicle facing the
same direction each time you fill up.
•Have the vehicle loading and distribution the same every time.
Your results will be most accurate if your filling method is consistent.
Calculating fuel economy
1. Fill the fuel tank completely and record the initial odometer reading
(in miles or kilometers).
2. Each time you fill the tank, record the amount of fuel added (in
gallons or liters).
3. After at least three to five tank fill-ups, fill the fuel tank and record
the current odometer reading.
4. Subtract your initial odometer reading from the current odometer
reading.
5. Follow one of the simple calculations in order to determine fuel
economy:
Calculation 1:Divide total miles traveled by total gallons used.
Calculation 2:Multiply liters used by 100, then divide by total
kilometers traveled.
Keep a record for at least one month and record the type of driving (city
or highway). This will provide an accurate estimate of the vehicle’s fuel
economy under current driving conditions. Additionally, keeping records
during summer and winter will show how temperature impacts fuel
economy. In general, lower temperatures give lower fuel economy.
Driving style — good driving and fuel economy habits
Give consideration to the lists that follow and you may be able to change
a number of variables and improve your fuel economy.
Habits
•Smooth, moderate operation can yield up to 10% savings in fuel.
•
Steady speeds without stopping will usually give the best fuel economy.
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Maintenance and Specifications
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washing ....................................245
waxing .....................................246
wheels ......................................246
wiper blades ............................248
Climate control (see Air
conditioning or Heating) .....48, 50,
52, 54
Clock adjust
6-CD in dash .............................23
AM/FM/CD .................................18
Compass, electronic
set zone adjustment .................87
Console ..................................70–71
overhead ..............................69–70
Controls
power seat ...............................116
steering column ........................79
Coolant
checking and adding ..............262
refill capacities ................268, 283
specifications ..........................283
Cruise control
(see Speed control) ....................76
Customer Assistance ................213
Ford Extended Service
Plan ..........................................241
Getting assistance outside
the U.S. and Canada ..............242
Getting roadside assistance ...213
Getting the service you
need .........................................237
Ordering additional owner’s
literature .................................243
Utilizing the
Mediation/Arbitration
Program ...................................241D
Daytime running lamps
(see Lamps) ................................60
Dipstick
automatic transmission
fluid ..........................................281
engine oil .................................256
Driving under special
conditions ..........................207, 210
sand .........................................208
snow and ice ...........................211
through water .................209, 212
E
Electronic message center .........85
Emergencies, roadside
jump-starting ..........................230
Emission control system ..........277
Engine ........................................285
cleaning ...................................247
coolant .....................................262
idle speed control ...................260
lubrication specifications .......283
refill capacities ........................283
service points ..........................254
starting after a collision .........215
Engine block heater .................197
Engine oil ..................................256
change oil soon warning,
message center .......................256
checking and adding ..............256
dipstick ....................................256
filter, specifications ........259, 281
recommendations ...................259
refill capacities ........................283
specifications ..........................283
Exhaust fumes ..........................197
F
Fluid capacities .........................283
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Index
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Keys ...........................................109
positions of the ignition .........194
L
Lamps
autolamp system .......................58
bulb replacement
specifications chart ..................63
daytime running light ...............60
fog lamps ...................................59
headlamps .................................58
headlamps, flash to pass ..........59
instrument panel, dimming .....60
interior lamps .....................62–63
replacing bulbs ...................63, 66
Lane change indicator
(see Turn signal) ........................62
Liftgate ........................................94
Lights, warning and indicator ....10
anti-lock brakes (ABS) ..........198
Load limits .................................184
Locks
autolock .....................................97
childproof ................................100
doors ..........................................97
Lubricant specifications ...........283
Lug nuts ....................................230
Luggage rack ...............................95
Lumbar support, seats .............115
M
Message center ...........................85
english/metric button ...............90
system check button ................90
warning messages .....................91
Mirrors .........................................74automatic dimming rearview
mirror ........................................74
fold away ...................................75
heated ........................................75
side view mirrors (power) .......74
Moon roof ....................................80
Motorcraft parts ........250, 269, 281
N
Navigation system .......................30
O
Octane rating ............................273
Oil (see Engine oil) ..................256
P
Parking brake ............................198
Parts (see Motorcraft parts) ....281
Passenger Occupant
Classification Sensor .................128
Power adjustable foot pedals .....75
Power distribution box
(see Fuses) ...............................219
Power door locks ........................97
Power mirrors .............................74
Power point .................................71
Power steering ..........................200
fluid, checking and adding ....279
fluid, refill capacity ................283
fluid, specifications .................283
Power Windows ...........................72
R
Radio ......................................16, 21
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Index
293