Page 85 of 106

8484
Phone-specific: Motorola®
Problem Probable Cause Possible Solution
When using a paired Motorola
®,
mobile phone, the different location
commands are not recognized
by Blue&Me™ Nav
Sometimes the car hands-free phone
does not produce a ring tone at an
incoming call
Models: Motorola
®V600
Edit the contact information in your
mobile phone phonebook. If a person
has multiple numbers, you can create a
separate contact entry for each phone
number.
In each entry, append the contact’s
name with \H, \W or \M, as follows:
❒Contact’s Name\Hthis entry will
represent the contact’s “Home”
number
❒Contact’s Name\Wthis entry
will represent the contact’s
“Work” number
❒Contact’s Name\Mthis entry
will represent the contact’s
“Mobile” number
After creating separate entries for
persons with multiple numbers,
delete the phonebook on the
hands-free phone and download
your updated phonebook
After doing this, the different
location commands will be directly
recognized by the system
Make sure that your mobile phone
sound setting is not set to “vibrate”
while it is paired and connected to
the hands-free phone system
Motorola®mobile phones do not
provide location information to the
hands-free system when downloading
the phonebook
When the mobile phone sound setting
is set to “vibrate”, the hands-free
phone system does not produce ring
tones
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Page 87 of 106

8686
Phone-specific: Nokia®
Problem Probable Cause Possible Solution
Before establishing a connection with
Blue&Me™ Navpaired Nokia
®mobile
phone, the phone display screen prompts
with a confirmation message
(e.g.:“Accept connection request)
During an active phone call on the
hands-free phone system of the car,
the Bluetooth
®wireless technology
connection is disconnected when pressing
button SRC/OKto switch the audio
output from the device to the mobile phone
Models: Nokia®6820, 6230, 7610 or 6600
While handling two phone conversations
via call waiting on a Nokia®mobile phone,when pressing SRC/OKto transfer audio output to the mobile phone, only one of the phone conversations is transferred
When pressing SRC/OKto switch the audio output of the phone conversation
from the Nokia®mobile phone to the hands-free kit, nothing happensOn your mobile phone navigate to
“Connectivity” →“Bluetooth
®”.
Select the next menu using the key
on the right side. Select “Blue&Me”
and then “Authorized”
The phone call is still active on the
mobile phone. If you wish to
reconnect and use the hands-free kit
again, press
ß/MAIN
–
Press
ß/MAINor ‘to reconnect
the phone conversation to the
hands-free feature Nokia
®mobile phones do not allow
Blue&Me™ Navto automatically
establish the Bluetooth
®wireless
technology connection
To establish connection you must set
your mobile phone
Pressing SRC/OKduring an active
phone call on this type of phone dis-
connects the Bluetooth
®wireless
technology connection
The ability to transfer audio output
for two active phone conversations
to the mobile phone is not supported
by the system when paired with a
Nokia
®mobile phone
–
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Page 88 of 106

8787
Problem Probable Cause Possible Solution
Adding contacts from the mobile phone
to Blue&Me™ Navdoes not work
Models: Nokia
®7610
When receiving a phone call on the paired
mobile phone,caller’s info is displayed
on the multifunction display, but the ring
tone is only produced a few seconds later
Models: Nokia®6230, 6600
When receiving a phone call on the paired
mobile phone, caller’s info is displayed on
the multifunction display, but no ring tone
is produced
Models: Nokia®6230
After downloading the paired mobile
phone phonebook, some phone numbers
of contacts having multiple numbers
are not present on
Blue&Me™ Nav
Models: Nokia®6230 (firmware 5.35)Transfer your contact entries from
the phone memory to the SIM card
and then select ADD CONTACTS
and try transfer contacts again
SETTING FUNCTIONS -
MANAGING USER DATA AND
PHONEBOOK
–
–
– This mobile phone can add contacts
only when entries are saved on the
SIM card
This is due to the specific features
of these mobile phones ring tones
This is due to the specific features
of this mobile phone ring tones
This model downloads the phonebook
like pull phones and not like push
phones.
For this reason, for each contact only
the predefined entry is downloaded
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Page 89 of 106

8888
Problem Probable Cause Possible Solution
After receiving, answering and
ending a second call, the multifunction
display shows INCOMING CALL
PRIVATE NUMBER, instead of the
phone number corresponding to the
first call
Models: Nokia®6600
Sometimes when trying to use this phone
with Blue&Me™ Nav, using the
ß/MAIN
button, the message SEARCHING
CONNECTIONis displayed before
the connection is implemented
Models: Nokia®6600
No ring tone is produced when receiving
a second incoming call
Models: Nokia®6820
Pressing
ß/MAINfor over 1 second to
reject a second incoming call, disconnects
also the current phone conversation
Models: Nokia®6820
When answering an incoming call using
the mobile phone keypad, sometimes the
mobile phone disconnects from
Blue&Me™ Navand the phone
conversationhas to be continued on the
mobile phone instead of the hands-free
feature
Models: Nokia®7610
–
Wait for connection.
To prevent recurring of this problem,
reset the mobile phone by turning it
off and on again
The ring tone of the second incoming
call will always be lower than
normal. Try to turn up the ring tone
volume
–
Answer the incoming call by pressing
ß/MAIN In this specific case, the system is not
able to identify which phone call is
ended
The connection between this mobile
phone and Blue&Me™ Navsome-
times may deactivate
On this mobile phone the ring tone of
the second incoming call is very low
This behavior depends on the specific
features of this mobile phone
For certain software versions of this
mobile phone, answering a call using
the keypad will automatically
disconnect the mobile phone from the
hands-free kit
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Page 91 of 106
9090
Problem Probable Cause Possible Solution
When getting into the car during a phone
conversation, after turning the key to
MAR, the phone conversation is not
switched automatically to the
hands-free phone system
Models: Sony–Ericsson®Z600
After pairing the mobile phone,
the hands-free phone system
keeps in memory only the last
20 calls
Models: Sony–Ericsson®Z600
After connecting and disconnecting
the mobile phone, the carrier’s name
is no longer displayed on the instrument
panel display
Model: Sony–Ericsson®T637–
–
To prevent this problem, after turning
the mobile phone on, wait for 30
seconds at least before connecting it to
the hands-free kit This mobile phone requires a specific
setting for transferring automatically
the audio output to an external
Bluetooth
®wireless technology
device
This is the max. number of calls that
can be stored
–
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