Page 250 of 393
249
5 Practical hints
What to do if ... ......... 250
Display messages ......... 281
Where will I find...? ......... 299
Changing bulbs ......... 306
Changing the batteries ......... 315
Fuel system ......... 317
Replacing the wiper blades ......... 319
Flat tire ......... 320
Battery ......... 335
Jump-starting ......... 340
Towing ......... 342
Fuses ......... 345
Page 252 of 393

251 Practical hints
What to do if ...
5
AccidentWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
Fuel is leaking from the vehicle.
Risk of fire and explosion
G
The fuel line or fuel tank is malfunctioning.
There is a risk of fire and explosion from leak-
ing fuel.
\1Switch off the ignition immediately.
\1Remove the key.
\1Do not restart the engine under any
circumstances.
\1Consult
an authorized Sprinter Dealer
.
You are unable to determine the extent of
the damage.
\1Consult
an authorized Sprinter Dealer
.
You are unable to determine any damage
to:
\4the major components
\4the fuel system
\4the engine support
\1Start the engine as usual.
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252 Practical hintsWhat to do if ...
5
Fuel and fuel tankWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The fuel tank has been run dry and the vehi-
cle has a diesel engine.
There is air in the fuel system.
\1Bleed the fuel system (\2page 318).
Fuel is leaking from the vehicle.
Risk of fire and explosion
G
The fuel line or fuel tank is malfunctioning.
There is a risk of fire and explosion from leak-
ing fuel.
\1Switch off the ignition immediately.
\1Remove the key.
\1Do not restart the engine under any
circumstances.
\1Consult
an authorized Sprinter Dealer
.
Page 254 of 393

253 Practical hints
What to do if ...
5
EngineWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The engine does not start.
You can hear the starter motor working.
There may be a malfunction in the fuel
supply.
\1Turn the key back to position 0 in the
ignition lock before the next starting
attempt.
\1Start the engine again.
Note that excessively long attempts
to start the engine may drain the bat-
tery.
If the engine still will not start after sever-
al starting attempts:
\1Consult
an authorized Sprinter Dealer
.
Vehicles with a diesel engine:
The engine does not start.
You can hear the starter motor working. The
reserve fuel warning lamp is lit and the fuel
gauge is at 0.
The fuel tank has been run dry.
\1Refuel the vehicle.
\1Bleed the fuel system (\2page 318).
Page 255 of 393
254 Practical hintsWhat to do if ...
5
The engine does not start.
You cannot hear the starter motor working.
The on-board voltage is too low (the battery
has too little charge or is discharged).
The selector lever is not in positionP orN.
\1The engine may be jump-started
(\2page 340).
If the engine does not start despite jump-
starting:
\1Consult
an authorized Sprinter Dealer
.
The battery isolating switch is disconnected.
\1Switch on the electrical system
(\2page 197).
Vehicles with a gasoline engine:
The engine is not running smoothly and it is
misfiring.
The engine electronics or a mechanical com-
ponent of the engine control has malfunc-
tioned.
\1Do not use too much throttle.
\1Have the cause rectified immediately
at
an authorized Sprinter Dealer
.
Otherwise, unburned fuel may get into
the catalytic converter and damage it.
Problem
Possible cause / result
Suggested solutions
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264 Practical hintsWhat to do if ...
5
Auxiliary heating*Warning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose. In particular, work relevant to safety
or on safety-related systems must be
carried out at an authorized Sprinter Dealer.
If this work is carried out incorrectly, the op-
erating safety of the heater can no longer be
guaranteed and there is a risk of accident
and injury.
Problem
Possible cause / result
Suggested solutions
The battery check lamp on the remote con-
trol for the auxiliary heating does not light
up briefly when a button is pressed.
The remote control batteries are discharged.
\1Change the remote control batteries
(\2page 316).
The auxiliary heating does not switch on or
the engine does not start.
Lack of fuel.
The fuel tank is less than a quarter full. The
auxiliary heating switches off automatically.
\1Refuel at the nearest refueling sta-
tion.
\1Then start the auxiliary heating re-
peatedly until the fuel lines are full.
The undervoltage protection circuit integrat-
ed in the control unit switches off the auxilia-
ry heating because the on-board voltage is
less than 10 V.
\1If necessary, have the alternator and
the battery checked.
The fuse has blown.
\1Replace the fuse (\2page 345).
\1Have the cause of the blown fuse
checked at an authorized Sprinter
Dealer.
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274 Practical hintsWhat to do if ...
5
:
The yellow engine oil level warning
lamp flashes after the engine is
started or while the vehicle is in
motion.
The engine oil level has dropped to the min-
imum level. If the engine oil level falls any
further, the indicator lamp will light up con-
tinuously.
\1Check the engine oil level and add en-
gine oil at the nearest refueling sta-
tion (\2page 190).
\1If there is visible oil loss from the
engine, have the fault rectified imme-
diately at an authorized Sprinter Deal-
er.
:
The yellow engine oil level warning
lamp lights up, the
-2.0 l
engine
oil level message appears in the
display and the warning buzzer
sounds after the engine is started
or while the vehicle is in motion.
There is insufficient or no oil in the engine.
There is a risk of engine damage.
\1Stop your vehicle as soon as it is safe
to do so.
\1Switch off the engine.
\1Check the engine oil level using the
dipstick (\2page 190).
\1If the oil level is correct, have the mal-
function rectified immediately at an
authorized Sprinter Dealer.
\1If there is insufficient or no oil in the
engine, have the vehicle towed to an
authorized Sprinter Dealer.
Problem
Possible cause / result
Suggested solutions
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275 Practical hints
What to do if ...
5
:
The yellow engine oil level warning
lamp lights up, the
HI
engine oil
level message appears in the dis-
play and the warning buzzer
sounds after the engine is started
or while the vehicle is in motion.
The engine oil level has exceeded the maxi-
mum level.
\1Check the engine oil level and have
any excess oil siphoned off at the
nearest refueling station
(\2page 190).
The engine or the catalytic converter
could be damaged.
\1If the oil level is correct, have the mal-
function rectified as soon as possible
at an authorized Sprinter Dealer.
:
The yellow engine oil level warning
lamp lights up repeatedly while
the vehicle is in motion.
The engine oil level indicator is malfunction-
ing.
\1Have the vehicle checked immediate-
ly at an authorized Sprinter Dealer.
/
The yellow coolant level warning
lamp lights up while the engine is
running.
The coolant level is too low.
Never run the engine if the coolant level is
too low.
The engine could overheat and be dam-
aged.
\1Stop at the earliest opportunity.
\1Switch off the engine to cool down.
\1Check the coolant level and add cool-
ant as necessary (\2page 191).
\1If you are having to add coolant fre-
quently, have the cooling system
checked at an authorized Sprinter
Dealer.
Problem
Possible cause / result
Suggested solutions