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256 Practical hintsWhat to do if ...
5
Automatic transmissionWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The transmission no longer changes gear
correctly.
The transmission is losing oil.
\1Have the transmission checked im-
mediately at
an authorized Sprinter Deal-
er
.
The acceleration ability is deteriorating.
The transmission does not shift.
The transmission is in emergency mode.
It is only possible to shift into second gear or
reverse gear.
\1Stop the vehicle.
\1Move the selector lever to positionP.
\1Switch off the engine.
\1Wait at least 10 seconds before re-
starting the engine.
\1Move the selector lever to positionD
or R.
\1In positionD, the transmission shifts
into second gear; in positionR, the
transmission shifts into the reverse
gear.
\1Have the transmission checked im-
mediately at
an authorized Sprinter Deal-
er
.
Page 262 of 393
261 Practical hints
What to do if ...
5
The key can no longer be turned in the igni-
tion lock.
The on-board voltage is too low.
\1Remove the key and re-insert it into
the ignition lock.
\1Switch off all non-essential consum-
ers, for example the seat heating, in-
terior lighting, and try to turn the key
again.
If this does not work:
\1Check the starter battery and charge
it if necessary.
or
\1The engine may be jump-started
(\2page 340).
or
\1Consult an authorized Sprinter
Dealer.
Problem
Possible cause / result
Suggested solutions
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264 Practical hintsWhat to do if ...
5
Auxiliary heating*Warning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose. In particular, work relevant to safety
or on safety-related systems must be
carried out at an authorized Sprinter Dealer.
If this work is carried out incorrectly, the op-
erating safety of the heater can no longer be
guaranteed and there is a risk of accident
and injury.
Problem
Possible cause / result
Suggested solutions
The battery check lamp on the remote con-
trol for the auxiliary heating does not light
up briefly when a button is pressed.
The remote control batteries are discharged.
\1Change the remote control batteries
(\2page 316).
The auxiliary heating does not switch on or
the engine does not start.
Lack of fuel.
The fuel tank is less than a quarter full. The
auxiliary heating switches off automatically.
\1Refuel at the nearest refueling sta-
tion.
\1Then start the auxiliary heating re-
peatedly until the fuel lines are full.
The undervoltage protection circuit integrat-
ed in the control unit switches off the auxilia-
ry heating because the on-board voltage is
less than 10 V.
\1If necessary, have the alternator and
the battery checked.
The fuse has blown.
\1Replace the fuse (\2page 345).
\1Have the cause of the blown fuse
checked at an authorized Sprinter
Dealer.
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265 Practical hints
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5
The auxiliary heating does not switch on or
the engine does not start
WARNING
G
The auxiliary heating has overheated about
ten times in succession.
The engine or heater is malfunctioning.
\1Have the auxiliary heating checked at
an authorized Sprinter Dealer.
The heater has overheated.
The coolant level is too low.
\1Check the coolant level and add cool-
ant if necessary (\2page 191).
Problem
Possible cause / result
Suggested solutions
Leaving the vehicle in storageWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
You wish to leave your vehicle in storage for
a long period of time (longer than
six weeks).
\1Obtain advice from an authorized
Sprinter Dealer.
\1Disconnect the starter battery
(\2page 335).
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268 Practical hintsWhat to do if ...
5
Indicator and warning lamps in the
instrument clusterWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
v
The yellow ASR/ESP
® warning
lamp flashes while the vehicle is
in motion.
WARNING
G
ESP
® or ASR is intervening because at least
one of the wheels has reached its tire grip
limit.
\1Adapt your driving style to suit the
road and traffic conditions. Do not
use too much throttle.
\1Drive slowly.
The yellow ASR / ESP
® warning
lamp is lit while the engine is run-
ning.
WARNING
G
ASR is deactivated.
\1Reactivate ASR.
Exceptions (\2page 45).
#
-
k
6
The yellow ESP
®, ABS-, ASR/
BAS indicator lamps and the red
brake system indicator lamp are
lit while the engine is running.
WARNING
G
EBV has malfunctioned.
The rear wheels could lock up sooner than
expected when you apply the brakes.
\1Also observe the messages in the dis-
play on vehicles with steering wheel
buttons (\2page 284).
\1Continue driving, but with even great-
er care.
\1Have the system checked at an autho-
rized Sprinter Dealer as soon as pos-
sible.
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270 Practical hintsWhat to do if ...
5
Problem
Possible cause / result
Suggested solutions
k
The yellow ASR / BAS indicator
lamp is lit while the engine is run-
ning.
WARNING
G
ASR has been deactivated due to a malfunc-
tion.
The engine power output may then be low-
er.
\1Continue driving, but with even great-
er care.
\1Have the system checked at an autho-
rized Sprinter Dealer as soon as pos-
sible.
WARNING
G
BAS has been deactivated due to a malfunc-
tion.
The brake system continues to function
with the normal braking effect but with no
electronic support.
\1Continue driving, but with even great-
er care.
\1Have the system checked at an autho-
rized Sprinter Dealer as soon as pos-
sible.
ASR and BAS have been switched off due to
undervoltage.
The battery may not be being charged.
The brake system is still available with the
normal braking effect.
\1Continue driving, but with even great-
er care.
\1Have the system checked at an autho-
rized Sprinter Dealer as soon as pos-
sible.
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271 Practical hints
What to do if ...
5
-
The yellow ABS indicator lamp is
lit while the engine is running.
WARNING
G
ABS has been deactivated due to a malfunc-
tion. ESP
®, ASR and BAS as well as cruise
control have also been deactivated as a re-
sult.
The brake system continues to function
with the normal braking effect but with no
electronic support. The wheels could there-
fore lock up, for example if the brakes are
applied with maximum force.
\1Also observe the messages in the dis-
play on vehicles with steering wheel
buttons (\2page 284).
\1Continue driving, but with even great-
er care.
\1Have the system checked at an autho-
rized Sprinter Dealer as soon as pos-
sible.
WARNING
G
ABS is temporarily unavailable.
Self diagnosis may not have been complet-
ed yet.
The brake system is still available with the
normal braking effect.
\1Drive on for a distance of more than
13 mph (20 km / h).
ABS is available again if the message
goes out.
ABS has been deactivated due to undervolt-
age.
The battery may not be being charged.
The brake system continues to function
with the normal braking effect but with no
electronic support. The wheels could there-
fore lock up, for example if the brakes are
applied with maximum force.
\1Continue driving, but with even great-
er care.
\1Have the system checked at an autho-
rized Sprinter Dealer as soon as pos-
sible.
Problem
Possible cause / result
Suggested solutions
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272 Practical hintsWhat to do if ...
5
#
The yellow ESP
® indicator lamp is
lit while the engine is running.
WARNING
G
ESP
® has been deactivated due to a mal-
function. Cruise control is also switched off
as a result.
Vehicle stability is no longer automatically
controlled in good time.
Engine power output may be reduced.
\1Also observe the messages in the dis-
play on vehicles with steering wheel
buttons (\2page 284).
\1Continue driving, but with even great-
er care.
\1Have the system checked at an autho-
rized Sprinter Dealer as soon as pos-
sible.
ESP
® has been deactivated due to under-
voltage.
The battery may not be being charged.
Vehicle stability is no longer automatically
controlled in good time.
Engine power output may be reduced.
\1Continue driving, but with even great-
er care.
\1Have the system checked at an autho-
rized Sprinter Dealer as soon as pos-
sible.
1
The red SRS warning lamp does
not go out after approximately 4
seconds after the ignition system
is switched on or lights up again.
WARNING
G
The restraint systems have malfunctioned.
The airbags or emergency tensioning re-
tractors could be triggered unintentionally,
or not at all in the event of an accident.
\1Drive on with even greater care to an
authorized Sprinter Dealer.
Problem
Possible cause / result
Suggested solutions