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243 Operation
Cleaning and care of the vehicle
4
Steps
Engine cleaningLight-alloy wheels*
Clean light-alloy wheels on a regular basis.
Outside of windshield and wiper blades
\1Turn key to position1 in ignition lock
(\2page 67).
\1Switch on windshield wipers
(\2page 126).
\1When the wiper arms are vertical, turn
key to position0 in the ignition lock or
remove the key.
\1Fold the wiper arms away from the
windshield until you feel them engage
in place.\1You can now clean the windshield and
the wiper blades.
\1Fold the windshield wipers back again
before you switch on the ignition.Warning
G
Dirty or iced-up steps and entrances create
a risk of slipping or falling.
Keep steps, entrances and footwear free
from dirt (e.g. mud, clay, snow and ice).!
CAUTION
Do not allow water to enter the intake
and ventilation openings.
When cleaning with high-pressure wa-
ter or steam cleaners, the spray must
not be aimed directly at electrical com-
ponents or at the end of electrical
lines.
Treat the engine with preservative
agents after cleaning. Protect the belt
drive system from the preservative
when you do so.
!
CAUTION
Do not use any acidic or alkaline clean-
ing agents. They can cause corrosion of
the wheel bolts (wheel nuts) or the bal-
ancing weight retainers.
!
CAUTION
Do not fold the windshield wipers away
from the windshield unless the hood is
closed. You will otherwise damage the
hood.
Warning
G
Switch off the ignition before cleaning the
windshield or the wiper blades. The wind-
shield wipers could otherwise move and in-
jure you.
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251 Practical hints
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5
AccidentWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
Fuel is leaking from the vehicle.
Risk of fire and explosion
G
The fuel line or fuel tank is malfunctioning.
There is a risk of fire and explosion from leak-
ing fuel.
\1Switch off the ignition immediately.
\1Remove the key.
\1Do not restart the engine under any
circumstances.
\1Consult
an authorized Sprinter Dealer
.
You are unable to determine the extent of
the damage.
\1Consult
an authorized Sprinter Dealer
.
You are unable to determine any damage
to:
\4the major components
\4the fuel system
\4the engine support
\1Start the engine as usual.
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252 Practical hintsWhat to do if ...
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Fuel and fuel tankWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The fuel tank has been run dry and the vehi-
cle has a diesel engine.
There is air in the fuel system.
\1Bleed the fuel system (\2page 318).
Fuel is leaking from the vehicle.
Risk of fire and explosion
G
The fuel line or fuel tank is malfunctioning.
There is a risk of fire and explosion from leak-
ing fuel.
\1Switch off the ignition immediately.
\1Remove the key.
\1Do not restart the engine under any
circumstances.
\1Consult
an authorized Sprinter Dealer
.
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5
EngineWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The engine does not start.
You can hear the starter motor working.
There may be a malfunction in the fuel
supply.
\1Turn the key back to position 0 in the
ignition lock before the next starting
attempt.
\1Start the engine again.
Note that excessively long attempts
to start the engine may drain the bat-
tery.
If the engine still will not start after sever-
al starting attempts:
\1Consult
an authorized Sprinter Dealer
.
Vehicles with a diesel engine:
The engine does not start.
You can hear the starter motor working. The
reserve fuel warning lamp is lit and the fuel
gauge is at 0.
The fuel tank has been run dry.
\1Refuel the vehicle.
\1Bleed the fuel system (\2page 318).
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254 Practical hintsWhat to do if ...
5
The engine does not start.
You cannot hear the starter motor working.
The on-board voltage is too low (the battery
has too little charge or is discharged).
The selector lever is not in positionP orN.
\1The engine may be jump-started
(\2page 340).
If the engine does not start despite jump-
starting:
\1Consult
an authorized Sprinter Dealer
.
The battery isolating switch is disconnected.
\1Switch on the electrical system
(\2page 197).
Vehicles with a gasoline engine:
The engine is not running smoothly and it is
misfiring.
The engine electronics or a mechanical com-
ponent of the engine control has malfunc-
tioned.
\1Do not use too much throttle.
\1Have the cause rectified immediately
at
an authorized Sprinter Dealer
.
Otherwise, unburned fuel may get into
the catalytic converter and damage it.
Problem
Possible cause / result
Suggested solutions
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5
The coolant temperature gauge is above
250 °F (+120 °C).
The coolant is too hot and the engine is not
being sufficiently cooled.
\1Park your vehicle in a safe location as
quickly as possible and let the engine
continue to run at idle speed for about
1 to 2 minutes before switching it off.
This allows the coolant temperature
to return to normal again.
If the coolant temperature is still too high:
\1Switch off the engine and let it as well
as the coolant cool down.
\1Check the coolant level and observe
the warning notes as you do so
(\2page 191).
\1Add coolant as necessary.
Problem
Possible cause / result
Suggested solutions
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Automatic transmissionWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The transmission no longer changes gear
correctly.
The transmission is losing oil.
\1Have the transmission checked im-
mediately at
an authorized Sprinter Deal-
er
.
The acceleration ability is deteriorating.
The transmission does not shift.
The transmission is in emergency mode.
It is only possible to shift into second gear or
reverse gear.
\1Stop the vehicle.
\1Move the selector lever to positionP.
\1Switch off the engine.
\1Wait at least 10 seconds before re-
starting the engine.
\1Move the selector lever to positionD
or R.
\1In positionD, the transmission shifts
into second gear; in positionR, the
transmission shifts into the reverse
gear.
\1Have the transmission checked im-
mediately at
an authorized Sprinter Deal-
er
.
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5
The key can no longer be turned in the igni-
tion lock.
The on-board voltage is too low.
\1Remove the key and re-insert it into
the ignition lock.
\1Switch off all non-essential consum-
ers, for example the seat heating, in-
terior lighting, and try to turn the key
again.
If this does not work:
\1Check the starter battery and charge
it if necessary.
or
\1The engine may be jump-started
(\2page 340).
or
\1Consult an authorized Sprinter
Dealer.
Problem
Possible cause / result
Suggested solutions